Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 1103-0117

OMB 1103-0117

The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2022-12-31 and can be found here.

Latest Forms, Documents, and Supporting Material
OMB Details

SHOT Show Survey: Full Point of Contact States

Federal Enterprise Architecture: General Government - Central Personnel

Form 1103-0117SHOT Show Survey: Full Point of Contact StatesFillable FileableForm and instruction

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