Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
L1 Evaluation of Environmental Justice Facilitated Dialogue Program	Form and Instruction	New	Repair queued
Customer Satisfaction Survey Assessing Partnerships and Engagement with NTOS	Form and Instruction	New	Repair queued
CJIS Services Awareness Survey	Form and Instruction	New	Repair queued
Uniform Crime Reporting (UCR) Training Feedback	Form	New	Repair queued
FBI NCIC IDDS Training Evaluation	Form and Instruction	New	Repair queued
Cyber Legal Counsel Discussion Group Feedback	Form and Instruction	New	Repair queued
Form 1103-0117 FBI’s UCR Program Customer Satisfaction Survey	Form and Instruction	New	Repair queued
Form 1103-0117 LE-LAA End of Course Survey	Form and Instruction	New	Repair queued
Form 1103-0117 CJIS Division Virtual Training Registration Survey	Form and Instruction	New	Repair queued
Form 1103-0117 LE-TX4 End of Course Survey	Form and Instruction	New	Repair queued
Form 1103-0117 SORNA Registration Form	Form and Instruction	New	Repair queued
Form 1103-0117 Uniform Crime Reporting (UCR) Training Feedback	Form and Instruction	New	Repair queued
Form 1103-0117 FBI CJIS Tribal Survey	Form and Instruction	New	Repair queued
Form 1103-0117 National Crime Information Center (NCIC) Success Capture form	Form and Instruction	New	Repair queued
Form 1103-0117 CRS Evaluation Form	Form and Instruction	New	Repair queued
Form 1103-0117 WMD Survey - Phoenix, LA	Form and Instruction	New	Repair queued
Form 1103-0117 Virtual Command Center (VCC) Administrator Feedback Assessment	Form and Instruction	New	Repair queued
Form 1103-0117 National Data Exchange (N-DEx) Service Desk Feedback Survey	Form and Instruction	New	Repair queued
Form 1103-0117 CJIS Division Virtual Training Registration-UCR	Form and Instruction	New	Repair queued
Form 1103-0117 CJIS Division Virtual Training Registration-NICS	Form and Instruction	New	Repair queued
Form 1103-0117 FFL and FEL/P Alert Survey_Paper Submission	Form and Instruction	New	Available
Form 1103-0117 FFL and FEL/P Alert Survey_Electronic	Form and Instruction	New	Available
Form 1103-0117 Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security	Form and Instruction	New	Available
Form 1103-0117 Post-Webinar Survey of Participants in Immigrant and Employee Rights Worker and Advocates Webinar	Form and Instruction	New	Available
Form 1103-0117 Law Enforcement Enterprise Portal (LEEP) Annual User Assessment	Form and Instruction	New	Available
Form 1103-0117 Doing Business with the FBI “Submit your Idea” Form	Form and Instruction	New	Available
Form 1103-0117 ATF Survey for Inclusion	Form and Instruction	New	Available
Form 1103-0117 National Data Exchange (N-DEx) CJIS Systems Officer (CSO) Survey	Form and Instruction	New	Available
Form 1103-0117 SIX-INTL End-of-Course Survey	Form and Instruction	New	Available
Form 1103-0117 LE-TX4 End-of-Course Survey	Form and Instruction	New	Available
Form 1103-0117 Training Survey for Tribal Access Program Webinars - Questionnaire	Form and Instruction	New	Available
Form 1103-0117 Forums Eval	Form and Instruction	New	Available
Form 1103-0117 City SPIRIT - Eval	Form and Instruction	New	Available
Form 1103-0117 School SPIRIT Eval	Form and Instruction	New	Available
Form 1103-0117 Training Evaluation	Form and Instruction	New	Available
Form 1103-0117 Level 1 Evaluation of Hate Crimes Program sponsored by DOJ Community Relations Service	Form and Instruction	New	Repair queued
Form 1103-0117 SHOT Show Survey: Partial Point of Contact States	Form and Instruction	New	Available
Form 1103-0117 SHOT Show Survey: Non NICS E-Check-Registered Federal Firearm Licensees (FFL)	Form and Instruction	New	Available
Form 1103-0117 SHOT Show Survey: XML Federal Firearms Licensees (FFL)	Form and Instruction	New	Repair queued
Form 1103-0117 SHOT Show Survey: NICS E-Check for Registered Federal Firearms Licensees (FFL)	Form and Instruction	New	Available
Form 1103-0117 SHOT Show Survey: NICS E-Check Registered Federal Firearms Licensees (FFL) That Stopped Using the NICS E-Check	Form and Instruction	New	Available
Form 1103-0117 SHOT Show Survey: Full Point of Contact States	Form and Instruction	New	Available
Updated Generic Clearance Sup State and comments_120616.doc	Supporting Statement A	Uploaded 2016-12-06	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
257627	L1 Evaluation of Environmental Justice Facilitated Dialogue Program	Form and Instruction	New	L1 Evaluation of Environmental Justice Facilitated Dialogue Program
257466	Customer Satisfaction Survey for NTOS External Partners	Form and Instruction	New	Customer Satisfaction Survey Assessing Partnerships and Engagement with NTOS
257465	CJIS Division Service Awareness Survey	Form and Instruction	New	CJIS Services Awareness Survey
255823	Criminal Justice Information Service (CJIS) Division Virtual Training Feedback-Uniform Crime Reporting (UCR)	Form	New	Uniform Crime Reporting (UCR) Training Feedback
255787	National Crime Information Center eLearning Evaluation	Form and Instruction	New	FBI NCIC IDDS Training Evaluation
253007	Cyber Legal Counsel Discussion Group Feedback	Form and Instruction	New	Cyber Legal Counsel Discussion Group Feedback
252252	FBI's UCR Program Customer Satisfaction Survey	Form and Instruction	New	FBI’s UCR Program Customer Satisfaction Survey
252078	LE-LAA End of Course Survey	Form and Instruction	New	LE-LAA End of Course Survey
251689	CJIS Division Virtual Training Registration	Form and Instruction	New	CJIS Division Virtual Training Registration Survey
251687	LE-TX4 End of Course Survey	Form and Instruction	New	LE-TX4 End of Course Survey
251685	Sex Offender Registration and Notification Act (SORNA) Training and Technical Assistance Request Form	Form and Instruction	New	SORNA Registration Form
250276	Uniform Crime Reporting (UCR) Training Feedback	Form and Instruction	New	Uniform Crime Reporting (UCR) Training Feedback
248948	FBI CJIS Tribal Survey	Form and Instruction	New	FBI CJIS Tribal Survey
247517	National Crime Information Center (NCIC) Success Capture	Form and Instruction	New	National Crime Information Center (NCIC) Success Capture form
247477	Community Relations Service Evaluation Form	Form and Instruction	New	CRS Evaluation Form
246983	Law Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security (Phoenix and Las Vegas AORs)	Form and Instruction	New	WMD Survey - Phoenix, LA
246372	Virtual Command Center (VCC) Administrator Feedback Assessment	Form and Instruction	New	Virtual Command Center (VCC) Administrator Feedback Assessment
246371	National Data Exchange (N-DEx) Service Desk Feedback Survey	Form and Instruction	New	National Data Exchange (N-DEx) Service Desk Feedback Survey
246093	CJIS Division Virtual Training Registration-UCR	Form and Instruction	New	CJIS Division Virtual Training Registration-UCR
246091	CJIS Division Virtual Training Registration-NICS	Form and Instruction	New	CJIS Division Virtual Training Registration-NICS
244422	Federal Firearms Licensee and Federal Explosives Licensee and Permittee Alert Survey or (FFL and FEL/P Alert Survey)	Form and Instruction	New	FFL and FEL/P Alert Survey_Paper Submission
244422	Federal Firearms Licensee and Federal Explosives Licensee and Permittee Alert Survey or (FFL and FEL/P Alert Survey)	Form and Instruction	New	FFL and FEL/P Alert Survey_Electronic
244320	Law Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security	Form and Instruction	New	Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security
243287	Post-Webinar Survey of Participants in Immigrant and Employee Rights Worker and Advocates Webinar	Form and Instruction	New	Post-Webinar Survey of Participants in Immigrant and Employee Rights Worker and Advocates Webinar
242232	Law Enforcement Enterprise Portal (LEEP) Annual User Assessment	Form and Instruction	New	Law Enforcement Enterprise Portal (LEEP) Annual User Assessment
242194	Doing Business with the FBI "Submit your Idea" Form	Form and Instruction	New	Doing Business with the FBI “Submit your Idea” Form
242171	ATF Survey for Inclusion	Form and Instruction	New	ATF Survey for Inclusion
241071	National Data Exchange (N-DEx) CJIS Systems Officer (CSO) Survey	Form and Instruction	New	National Data Exchange (N-DEx) CJIS Systems Officer (CSO) Survey
239128	SIX-INTL End-of-Course Survey	Form and Instruction	New	SIX-INTL End-of-Course Survey
239029	LE-TX4 End-of-Course Survey	Form and Instruction	New	LE-TX4 End-of-Course Survey
239013	Training Survey for Tribal Access Program Webinars	Form and Instruction	New	Training Survey for Tribal Access Program Webinars - Questionnaire
239012	Level 1 Evaluation of Programs - Forums Eval	Form and Instruction	New	Forums Eval
239009	Level 1 Evaluation of Programs - City SPIRIT	Form and Instruction	New	City SPIRIT - Eval
239008	Level 1 Evaluation of Programs - School SPIRIT	Form and Instruction	New	School SPIRIT Eval
239007	Level 1 Evaluation of Programs	Form and Instruction	New	Training Evaluation
239001	Level 1 Evaluation of Hate Crimes Program sponsored by DOJ Community Relations Service	Form and Instruction	New	Level 1 Evaluation of Hate Crimes Program sponsored by DOJ Community Relations Service
238998	SHOT Show Survey: Partial Point of Contact States	Form and Instruction	New	SHOT Show Survey: Partial Point of Contact States
238997	SHOT Show Survey: Non NICS E-Check-Registered Federal Firearm Licensees (FFL)	Form and Instruction	New	SHOT Show Survey: Non NICS E-Check-Registered Federal Firearm Licensees (FFL)
238939	SHOT Show Survey: XML Federal Firearms Licensees (FFL)	Form and Instruction	New	SHOT Show Survey: XML Federal Firearms Licensees (FFL)
238934	SHOT Show Survey: NICS E-Check for Registered Federal Firearms Licensees (FFL)	Form and Instruction	New	SHOT Show Survey: NICS E-Check for Registered Federal Firearms Licensees (FFL)
238933	SHOT Show Survey: NICS E-Check Registered Federal Firearms Licensees (FFL) That Stopped Using the NICS E-Check	Form and Instruction	New	SHOT Show Survey: NICS E-Check Registered Federal Firearms Licensees (FFL) That Stopped Using the NICS E-Check
238932	SHOT Show Survey: Full Point of Contact States	Form and Instruction	New	SHOT Show Survey: Full Point of Contact States

ICR Details

OMB Control No: 1103-0117	ICR Reference No: 201911-1103-003
Status: Historical Active	Previous ICR Reference No: 201606-1103-003
Agency/Subagency: DOJ/DOJADM	Agency Tracking No: 1103-0117
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/12/2019
Retrieve Notice of Action (NOA)	Date Received in OIRA: 11/13/2019
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2022	36 Months From Approved	12/31/2019
Responses	310,200	0	310,200
Time Burden (Hours)	101,827	0	101,827
Cost Burden (Dollars)	75	0	75

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Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 47324	09/09/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 61075	11/12/2019
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 41

table that charts list of burden

IC Title	Form No.	Form Name
ATF Survey for Inclusion	1103-0117	ATF Survey for Inclusion
CJIS Division Service Awareness Survey	NA	CJIS Services Awareness Survey
CJIS Division Virtual Training Registration	1103-0117	CJIS Division Virtual Training Registration Survey
CJIS Division Virtual Training Registration-NICS	1103-0117	CJIS Division Virtual Training Registration-NICS
CJIS Division Virtual Training Registration-UCR	1103-0117	CJIS Division Virtual Training Registration-UCR
Community Relations Service Evaluation Form	1103-0117	CRS Evaluation Form
Criminal Justice Information Service (CJIS) Division Virtual Training Feedback-Uniform Crime Reporting (UCR)	NA	Uniform Crime Reporting (UCR) Training Feedback
Customer Satisfaction Survey for NTOS External Partners	NA	Customer Satisfaction Survey Assessing Partnerships and Engagement with NTOS
Cyber Legal Counsel Discussion Group Feedback	None	Cyber Legal Counsel Discussion Group Feedback
Doing Business with the FBI "Submit your Idea" Form	1103-0117	Doing Business with the FBI “Submit your Idea” Form
FBI CJIS Tribal Survey	1103-0117	FBI CJIS Tribal Survey
FBI's UCR Program Customer Satisfaction Survey	1103-0117	FBI’s UCR Program Customer Satisfaction Survey
Federal Firearms Licensee and Federal Explosives Licensee and Permittee Alert Survey or (FFL and FEL/P Alert Survey)	1103-0117, 1103-0117	FFL and FEL/P Alert Survey_Electronic ,   FFL and FEL/P Alert Survey_Paper Submission
L1 Evaluation of Environmental Justice Facilitated Dialogue Program	NA	L1 Evaluation of Environmental Justice Facilitated Dialogue Program
LE-LAA End of Course Survey	1103-0117	LE-LAA End of Course Survey
LE-TX4 End of Course Survey	1103-0117	LE-TX4 End of Course Survey
LE-TX4 End-of-Course Survey	1103-0117	LE-TX4 End-of-Course Survey
Law Enforcement Enterprise Portal (LEEP) Annual User Assessment	1103-0117	Law Enforcement Enterprise Portal (LEEP) Annual User Assessment
Law Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security	1103-0117	Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security
Law Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security (Phoenix and Las Vegas AORs)	1103-0117	WMD Survey - Phoenix, LA
Level 1 Evaluation of Hate Crimes Program sponsored by DOJ Community Relations Service	1103-0117	Level 1 Evaluation of Hate Crimes Program sponsored by DOJ Community Relations Service
Level 1 Evaluation of Programs	1103-0117	Training Evaluation
Level 1 Evaluation of Programs - City SPIRIT	1103-0117	City SPIRIT - Eval
Level 1 Evaluation of Programs - Forums Eval	1103-0117	Forums Eval
Level 1 Evaluation of Programs - School SPIRIT	1103-0117	School SPIRIT Eval
National Crime Information Center (NCIC) Success Capture	1103-0117	National Crime Information Center (NCIC) Success Capture form
National Crime Information Center eLearning Evaluation	NA	FBI NCIC IDDS Training Evaluation
National Data Exchange (N-DEx) CJIS Systems Officer (CSO) Survey	1103-0117	National Data Exchange (N-DEx) CJIS Systems Officer (CSO) Survey
National Data Exchange (N-DEx) Service Desk Feedback Survey	1103-0117	National Data Exchange (N-DEx) Service Desk Feedback Survey
Post-Webinar Survey of Participants in Immigrant and Employee Rights Worker and Advocates Webinar	1103-0117	Post-Webinar Survey of Participants in Immigrant and Employee Rights Worker and Advocates Webinar
SHOT Show Survey: Full Point of Contact States	1103-0117	SHOT Show Survey: Full Point of Contact States
SHOT Show Survey: NICS E-Check Registered Federal Firearms Licensees (FFL) That Stopped Using the NICS E-Check	1103-0117	SHOT Show Survey: NICS E-Check Registered Federal Firearms Licensees (FFL) That Stopped Using the NICS E-Check
SHOT Show Survey: NICS E-Check for Registered Federal Firearms Licensees (FFL)	1103-0117	SHOT Show Survey: NICS E-Check for Registered Federal Firearms Licensees (FFL)
SHOT Show Survey: Non NICS E-Check-Registered Federal Firearm Licensees (FFL)	1103-0117	SHOT Show Survey: Non NICS E-Check-Registered Federal Firearm Licensees (FFL)
SHOT Show Survey: Partial Point of Contact States	1103-0117	SHOT Show Survey: Partial Point of Contact States
SHOT Show Survey: XML Federal Firearms Licensees (FFL)	1103-0117	SHOT Show Survey: XML Federal Firearms Licensees (FFL)
SIX-INTL End-of-Course Survey	1103-0117	SIX-INTL End-of-Course Survey
Sex Offender Registration and Notification Act (SORNA) Training and Technical Assistance Request Form	1103-0117	SORNA Registration Form
Training Survey for Tribal Access Program Webinars	1103-0117	Training Survey for Tribal Access Program Webinars - Questionnaire
Uniform Crime Reporting (UCR) Training Feedback	1103-0117	Uniform Crime Reporting (UCR) Training Feedback
Virtual Command Center (VCC) Administrator Feedback Assessment	1103-0117	Virtual Command Center (VCC) Administrator Feedback Assessment

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	310,200	310,200	0	0	0	0
Annual Time Burden (Hours)	101,827	101,827	0	0	0	0
Annual Cost Burden (Dollars)	75	75	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $176,925

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/13/2019

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