Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document	Type	Status	Availability
Form 1103-0117 National Data Exchange (N-DEx) Distance Learning Feedback	Form and Instruction	New	Available
Form 1103-0117 National Data Exchange (N-DEx) Distance Learning Registration	Form and Instruction	New	Repair queued
Form 1103-0117 National Data Exchange (N-DEx) User Feedback Assessment	Form and Instruction	New	Available
Form 1103-0117 CAST Training Feedback	Form and Instruction	New	Available
Form 1103-0117 FY2019 Coordinated Tribal Assistance	Form and Instruction	New	Repair queued
Form 1103-0117 Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Long-Term Post Impact Survey	Form and Instruction	New	Repair queued
Form 1103-0117 Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Training Evaluation Survey	Form and Instruction	New	Repair queued
Form 1103-0117 One-Week Post-Satisfaction Survey	Form and Instruction	New	Repair queued
Form 1103-0117 Department of Justice Website Feedback	Form and Instruction	New	Repair queued
Form 1103-0117 Office of Justice Programs Service Desk Customer Satisfaction Survey	Form and Instruction	New	Repair queued
Form 1103-0117 Year-end Annual Assessment for the Law Enforcement Enterprise Portal (LEEP)	Form and Instruction	New	Repair queued
Form 1103-0117 National Data Exchange (N-DEx) User Feedback Assessment	Form and Instruction	New	Repair queued
Form F 5300.46 Federal Firearms Licensee Alert	Form and Instruction	New	Available
Form 1103-0117 Email Sa NCJRS OJP Email Satisfaction Survey	Form and Instruction	New	Repair queued
BOP Customer Satisfaction Survey	Form	New	Repair queued
Updated Generic Clearance Sup State and comments_120616.doc	Supporting Statement A	Uploaded 2016-12-06	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
238534	National Data Exchange (N-DEx) Distance Learning Feedback	Form and Instruction	New
238533	National Data Exchange (N-DEx) Distance Learning Registration	Form and Instruction	New
238522	National Data Exchange (N-DEx) User Feedback Assessment	Form and Instruction	New
238391	CAST Training Feedback	Form and Instruction	New
236783	FY2019 Coordinated Tribal Assistance	Form and Instruction	New
235934	Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Long-Term Post Impact Survey	Form and Instruction	New
235926	Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Training Evaluation Survey	Form and Instruction	New
235552	One-Week Post-Satisfaction Survey	Form and Instruction	New
234091	Department of Justice Website Feedback	Form and Instruction	New
234073	Office of Justice Programs Service Desk Customer Satisfaction Survey	Form and Instruction	New
233830	Year-end Annual Assessment for the Law Enforcement Enterprise Portal (LEEP)	Form and Instruction	New
231109	National Data Exchange (N-DEx) User Feedback Assessment	Form and Instruction	New
229518	Federal Firearms Licensee Alert	Form and Instruction	New
225964	NCJRS OJP Email Satisfaction Survey	Form and Instruction	New
222653	BOP Customer Satisfaction Survey	Form	New

ICR Details

OMB Control No: 1103-0117	ICR Reference No: 201606-1103-003
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOJ/DOJADM	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/06/2016
	Date Received in OIRA: 08/12/2016
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2019	36 Months From Approved
Responses	310,200	0	0
Time Burden (Hours)	101,827	0	0
Cost Burden (Dollars)	75	0	0

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Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 32084	12/21/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 50558	08/01/2016
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 15

IC Title	Form No.	Form Name
BOP Customer Satisfaction Survey	None	BOP Customer Satisfaction Survey
NCJRS OJP Email Satisfaction Survey	1103-0117 Email Satisfaction Survey	Email Satisfaction Survey
FY2019 Coordinated Tribal Assistance	1103-0117	FY2019 Coordinated Tribal Assistance
CAST Training Feedback	1103-0117	CAST Training Feedback
National Data Exchange (N-DEx) User Feedback Assessment	1103-0117	National Data Exchange (N-DEx) User Feedback Assessment
Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Long-Term Post Impact Survey	1103-0117	Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Long-Term Post Impact Survey
Year-end Annual Assessment for the Law Enforcement Enterprise Portal (LEEP)	1103-0117	Year-end Annual Assessment for the Law Enforcement Enterprise Portal (LEEP)
National Data Exchange (N-DEx) Distance Learning Registration	1103-0117	National Data Exchange (N-DEx) Distance Learning Registration
One-Week Post-Satisfaction Survey	1103-0117	One-Week Post Satisfaction Survey
National Data Exchange (N-DEx) User Feedback Assessment	1103-0117	National Data Exchange (N-DEx) User Feedback Assessment
Office of Justice Programs Service Desk Customer Satisfaction Survey	1103-0117	Office of Justice Programs (OJP) Service Desk Customer Satisfaction Survey
Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Training Evaluation Survey	1103-0117	Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Training Evaluation Survey
Federal Firearms Licensee Alert	F 5300.46	Federal Firearms License Alerts
Department of Justice Website Feedback	1103-0117	DOJ Customer Feedback
National Data Exchange (N-DEx) Distance Learning Feedback	1103-0117	National Data Exchange (N-DEx) Distance Learning Feedback

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	310,200	0	0	310,200	0	0
Annual Time Burden (Hours)	101,827	0	0	101,827	0	0
Annual Cost Burden (Dollars)	75	0	0	75	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: New Generic IC Clearance

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Annual Cost to Federal Government: $176,925

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/12/2016

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