Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form 1103-0117 Course Evaluation Survey	Form and Instruction	New	Repair queued
Form 1103-0117 CRI Customer Satisfaction Survey	Form and Instruction	New	Repair queued
Form 103-0117 Long-Term Post-TA Impact Survey	Form and Instruction	New	Repair queued
Gen IC Template-062724-RA.docx	Supplementary Document	Uploaded 2024-06-28	Repair queued
1103-0117 Nonmaterial change request for (09222023).docx	Justification for No Material/Nonsubstantive Change	Uploaded 2023-09-22	Repair queued
1103-0117 Supporting Statement A (04102023) final.docx	Supporting Statement A	Uploaded 2023-04-11	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
279222	CRI Training Evaluation Survey	Form and Instruction	New	Course Evaluation Survey
279221	CRI Customer Satisfaction Survey	Form and Instruction	New	CRI Customer Satisfaction Survey
279220	Long Impact Survey Gen IC	Form and Instruction	New	Long-Term Post-TA Impact Survey
269090	ADA Feedback Form	Other-	New

ICR Details

OMB Control No: 1103-0117	ICR Reference No: 202406-1103-005
Status: Active	Previous ICR Reference No: 202309-1103-001
Agency/Subagency: DOJ/DOJADM	Agency Tracking No: 1103-0117
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/10/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 06/28/2024
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2027	36 Months From Approved	04/30/2026
Responses	300,000	0	310,200
Time Burden (Hours)	15,000	0	101,827
Cost Burden (Dollars)	0	0	75

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Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 31582	04/24/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 77139	12/16/2022
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

table that charts list of burden

IC Title	Form No.	Form Name
ADA Feedback Form
CRI Customer Satisfaction Survey	1103-0117	CRI Customer Satisfaction Survey
CRI Training Evaluation Survey	1103-0117	Course Evaluation Survey
Long Impact Survey Gen IC	103-0117	Long-Term Post-TA Impact Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	300,000	310,200	0	-10,200	0	0
Annual Time Burden (Hours)	15,000	101,827	0	-86,827	0	0
Annual Cost Burden (Dollars)	0	75	0	-75	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: This is for one specific form. It is a generic form that we are processing for fast track.

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Annual Cost to Federal Government: $216,925

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/28/2024

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