Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
1103-0117 Nonmaterial change request for (09222023).docx Justification for No Material/Nonsubstantive Change	2023-09-22
1103-0117 Supporting Statement A (04102023) final.docx Supporting Statement A	2023-04-11

IC Document Collections

IC ID	Document Title	Status
261562	OJP Satisfaction Survey Other-	Unchanged
261324	AVA Feedback Form Other-Feedback Form	Unchanged
261132	Technology Partnerships Submission Form Other-submission form	Unchanged
260685	Animal-Plant Health Joint Criminal-Epidemiological Investigations Course Evaluation Other-Course Evaluation	Unchanged
260085	CRI Training Evaluation Survey Other-Survey	Unchanged
260084	CRI Customer Satisfaction Survey Other-Survey	Unchanged
260083	1103-0117 Long Impact Survey Gen IC Other-Survey	Unchanged
259781	Criminal Justice Information Services (CJIS) Division Customer Satisfaction Feedback Other-surveymonkey	Unchanged
259594	Community Oriented Policing Services (COPS) Customer Satisfaction Survey 2022 Other-Survey	Unchanged
259593	L1 Evaluation of Environmental Justice Facilitated Dialogue Program Other-Survey	Unchanged
259592	Customer Satisfaction Survey for NTOS External Partners Other-Survey	Unchanged
259591	CJIS Division Service Awareness Survey Other-Survey	Unchanged
259590	Criminal Justice Information Service (CJIS) Division Virtual Training Feedback-Uniform Crime Reporting (UCR) Other-Survey	Unchanged
259589	National Crime Information Center eLearning Evaluation Other-Survey	Unchanged
259588	Cyber Legal Counsel Discussion Group Feedback Other-Survey	Unchanged
259587	FBI's UCR Program Customer Satisfaction Survey Other-Survey	Unchanged
259586	LE-LAA End of Course Survey Other-Survey	Unchanged
259585	National Data Exchange (N-DEx) Service Desk Feedback Survey Other-Survey	Unchanged
259576	CJIS Division Virtual Training Registration Other-Survey	Unchanged
259574	LE-TX4 End of Course Survey Other-Survey	Modified
259572	Sex Offender Registration and Notification Act (SORNA) Training and Technical Assistance Request Form Other-Survey	Unchanged
259571	Uniform Crime Reporting (UCR) Training Feedback Other-Survey	Unchanged
259545	FBI CJIS Tribal Survey Other-Survey	Unchanged
259544	National Crime Information Center (NCIC) Success Capture Other-Survey	Unchanged
259543	Community Relations Service Evaluation Form Other-Survey	Unchanged
259542	Law Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security (Phoenix and Las Vegas AORs) Other-Survey	Unchanged
259539	Virtual Command Center (VCC) Administrator Feedback Assessment Other-Survey	Unchanged
259538	National Data Exchange (N-DEx) Service Desk Feedback Survey Other-Survey	Unchanged
259533	CJIS Division Virtual Training Registration-UCR Other-Survey	Unchanged
259531	CJIS Division Virtual Training Registration-NICS Other-Survey	Unchanged
259530	Federal Firearms Licensee and Federal Explosives Licensee and Permittee Alert Survey or (FFL and FEL/P Alert Survey-Paper Submission) Other-Survey	Unchanged
259528	Federal Firearms Licensee and Federal Explosives Licensee and Permittee Alert Survey or (FFL and FEL/P Alert Survey) Other-Survey	Unchanged
259527	Law Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security Other-Survey	Unchanged
259525	Post-Webinar Survey of Participants in Immigrant and Employee Rights Worker and Advocates Webinar Other-Survey	Unchanged
259524	Law Enforcement Enterprise Portal (LEEP) Annual User Assessment Other-Survey	Unchanged
259523	Doing Business with the FBI "Submit your Idea" Form Other-Survey	Unchanged
259517	ATF Survey for Inclusion Other-Survey	Unchanged
259516	National Data Exchange (N-DEx) CJIS Systems Officer (CSO) Survey Other-Survey	Unchanged
259515	SIX-INTL End-of-Course Survey Other-Survey	Unchanged
259514	LE-TX4 End-of-Course Survey Other-Survey	Removed
259513	Training Survey for Tribal Access Program Webinars Other-Survey	Unchanged
259512	Level 1 Evaluation of Programs - Forums Eval Other-Survey	Unchanged
259511	Level 1 Evaluation of Programs - City SPIRIT Other-Survey	Unchanged
259510	Level 1 Evaluation of Programs - School SPIRIT Other-Survey	Unchanged
259509	Level 1 Evaluation of Programs Other-Survey	Unchanged
259508	Level 1 Evaluation of Hate Crimes Program sponsored by DOJ Community Relations Service Other-Survey	Unchanged
259507	SHOT Show Survey: Partial Point of Contact States Other-Survey	Unchanged
259506	SHOT Show Survey: Non NICS E-Check-Registered Federal Firearm Licensees (FFL) Other-Survey	Unchanged
259504	SHOT Show Survey: XML Federal Firearms Licensees (FFL) Other-Survey	Unchanged
259502	SHOT Show Survey: NICS E-Check for Registered Federal Firearms Licensees (FFL) Other-Survey	Unchanged
259500	SHOT Show Survey: NICS E-Check Registered Federal Firearms Licensees (FFL) That Stopped Using the NICS E-Check Other-Survey	Unchanged
259490	SHOT Show Survey: Full Point of Contact States Other-Survey	Unchanged

ICR Details

OMB Control No: 1103-0117	ICR Reference No: 202309-1103-001
Status: Received in OIRA	Previous ICR Reference No: 202304-1103-001
Agency/Subagency: DOJ/DOJADM	Agency Tracking No: 1103-0117
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 10/19/2023

	Requested	Previously Approved
Expiration Date	04/30/2026	04/30/2026
Responses	310,200	310,200
Time Burden (Hours)	101,827	101,827
Cost Burden (Dollars)	75	75

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Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 31582	05/24/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 77139	12/16/2022
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 51

IC Title	Form No.	Form Name
L1 Evaluation of Environmental Justice Facilitated Dialogue Program
1103-0117 Long Impact Survey Gen IC
ATF Survey for Inclusion
AVA Feedback Form
Animal-Plant Health Joint Criminal-Epidemiological Investigations Course Evaluation
CJIS Division Service Awareness Survey
CJIS Division Virtual Training Registration
CJIS Division Virtual Training Registration-NICS
CJIS Division Virtual Training Registration-UCR
CRI Customer Satisfaction Survey
CRI Training Evaluation Survey
Community Oriented Policing Services (COPS) Customer Satisfaction Survey 2022
Community Relations Service Evaluation Form
Criminal Justice Information Service (CJIS) Division Virtual Training Feedback-Uniform Crime Reporting (UCR)
Criminal Justice Information Services (CJIS) Division Customer Satisfaction Feedback
Customer Satisfaction Survey for NTOS External Partners
Cyber Legal Counsel Discussion Group Feedback
Doing Business with the FBI "Submit your Idea" Form
FBI CJIS Tribal Survey
FBI's UCR Program Customer Satisfaction Survey
Federal Firearms Licensee and Federal Explosives Licensee and Permittee Alert Survey or (FFL and FEL/P Alert Survey)
Federal Firearms Licensee and Federal Explosives Licensee and Permittee Alert Survey or (FFL and FEL/P Alert Survey-Paper Submission)
LE-LAA End of Course Survey
LE-TX4 End of Course Survey
LE-TX4 End-of-Course Survey
Law Enforcement Enterprise Portal (LEEP) Annual User Assessment
Law Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security
Law Enforcement Leadership Awareness Briefing on Nuclear Weapons Transportation Security (Phoenix and Las Vegas AORs)
Level 1 Evaluation of Hate Crimes Program sponsored by DOJ Community Relations Service
Level 1 Evaluation of Programs
Level 1 Evaluation of Programs - City SPIRIT
Level 1 Evaluation of Programs - Forums Eval
Level 1 Evaluation of Programs - School SPIRIT
National Crime Information Center (NCIC) Success Capture
National Crime Information Center eLearning Evaluation
National Data Exchange (N-DEx) CJIS Systems Officer (CSO) Survey
National Data Exchange (N-DEx) Service Desk Feedback Survey
National Data Exchange (N-DEx) Service Desk Feedback Survey
OJP Satisfaction Survey
Post-Webinar Survey of Participants in Immigrant and Employee Rights Worker and Advocates Webinar
SHOT Show Survey: Full Point of Contact States
SHOT Show Survey: NICS E-Check Registered Federal Firearms Licensees (FFL) That Stopped Using the NICS E-Check
SHOT Show Survey: NICS E-Check for Registered Federal Firearms Licensees (FFL)
SHOT Show Survey: Non NICS E-Check-Registered Federal Firearm Licensees (FFL)
SHOT Show Survey: Partial Point of Contact States
SHOT Show Survey: XML Federal Firearms Licensees (FFL)
SIX-INTL End-of-Course Survey
Sex Offender Registration and Notification Act (SORNA) Training and Technical Assistance Request Form
Technology Partnerships Submission Form
Training Survey for Tribal Access Program Webinars
Uniform Crime Reporting (UCR) Training Feedback
Virtual Command Center (VCC) Administrator Feedback Assessment

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	310,200	310,200	0	0	0	0
Annual Time Burden (Hours)	101,827	101,827	0	0	0	0
Annual Cost Burden (Dollars)	75	75	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $216,925

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/19/2023

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