Virtual Command Center (VCC) Administrator Feedback Assessment

VCC Administrator Feedback

Privacy Act Statement
Authority: The collection of this information is authorized under Title 34 U.S.C. § 10211, 44 U.S.C. § 3101, and the general
record keeping provision of the Administrative Procedures Act (5 U.S.C. § 301). Completing the survey and providing your
contact information is voluntary.
Principal Purpose: The purpose of this survey is to gather feedback regarding your experience with the FBI's Virtual Command
Center (VCC) System. If provided, your contact information may be used to contact you regarding your VCC experiences.
Routine Uses: All survey responses will be maintained in accordance with the Privacy Act of 1974. Information on the survey
form may be disclosed with your consent, and may be disclosed without your consent as permitted by all applicable routine uses
as published in the Federal Register (FR), including the routine uses for the FBI Online Collaboration Systems (JUSTICE/FBI004), published at 82 FR 57291 (Dec. 4, 2017), and the routine uses for The FBI Central Records System (JUSTICE/FBI-002),
published at 63 FR 8659, 671 (Feb. 20, 1998) and amended at 66 FR 8425 (Jan. 31, 2001), 66 FR 17200 (Mar. 29, 2001), and
82 FR 24147 (May 25, 2017). Routine uses may include sharing information with other local, state, tribal, territorial, or federal
law enforcement agencies.
Pursuant to Paperwork Reduction Act requirements, this collection has been assigned the following control number by the Office
of Management and Budget (OMB): 1103-0117. This OMB control number expires 12/31/2022.

Required responses in the questionnaire are indicated by an asterisk (*)

Please indicate your agency's state/territory (If you work for a federal agency, please indicate your primary
work location):

Which of the following categories best describes your agency (if working primarily as part of a task force or
other multi-agency effort, please describe your home agency)?

Which of the following best describes the primary jurisdiction of your agency (if part of a task force or other
multi-agency effort, please describe your home agency's primary jurisdiction)?

* Prior to discontinuing use of the Virtual Command Center (VCC), were you able to successfully deploy the
VCC to meet any business needs of the agency?
Yes
No
Not sure

VCC Administrator Feedback

Prior to discontinuing use of your Virtual Command Center (VCC), please indicate the business need(s)
supported by the VCC (check all that apply):
Criminal investigations

Large event security awareness

Warrant services

Training purposes (active shooter, etc.)

Search and rescue operations

Inter-agency communications/operations

Other law enforcement functions (please specify)

Please indicate your general level of satisfaction with the ability of the VCC to support the business need(s) of
the agency.
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied

VCC Administrator Feedback

Please indicate the primary reason(s) which led to the discontinuation of VCC use by your agency (select all
that apply):
We did not find the features offered by the VCC to be
aligned with the agency's critical information/emergency
management needs
The agency's needs were better met through alternative
emergency management products
There were functional/performance issues when the agency
tried to use the VCC (e.g., too slow, did not work properly)
Users had difficulty accessing the VCC/access was too
cumbersome
Other (please specify)

Users had difficulty navigating the VCC platform/the site
was not user-friendly
Users were unfamiliar with the VCC features/ too confusing
The agency had policy or security concerns with the data
being shared through the VCC

VCC Administrator Feedback

So that we can better understand your agency's needs, please list up to five web-based products your agency
has used on a regular basis over the past six months for emergency management and/or situational
awareness:
Product 1
Product 2
Product 3
Product 4
Product 5

When thinking about the needs of your agency, please indicate the level of importance you place on
considerations and features of any critical information/emergency management product(s) you would consider
using:
Not at all important

Low importance

Neutral

Important

Very Important

The overall cost of the
product.
The data security
features of the product.
The ability to access the
product from within the
agency's existing
portal/site/environment
The ease of product use
with mobile devices.
The availability of onsite
product training and
support.
The ability of the product
to manage "batch"
entities (thousands of
names, locations) to
support large-scale
business cases.
The ability of the product
to provide intra-event
communication with
partner agencies via text
or email.
The ability of the product
to provide intra-event
communication with
partner agencies via
video and audio teleconferencing.
The ability to use the
mapping system to
create new incidents.

Please indicate any other features and/or considerations which your agency would consider to be "very
important" before adopting any emergency management product:

* Would you like the VCC Program Office to contact you regarding your current VCCs, including reactivation,
discussion of new VCC features and capabilities, or VCC deactivation?
Yes
No

VCC Administrator Feedback

Because you requested a follow-up, please provide your basic contact information and a member of the VCC
Program Office will reach back out to you. Thank you!
Name
Agency
Email Address
Phone Number