OJP Satisfaction Survey

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions
Attributes

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
				Thank you for visiting Office of Justice Programs (OJP). You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.
		Thank You Text		Thank You Text - Tablet / Phone
				Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name		OJP Mobile					Red & Strike-Through: Delete
Model ID		QM5FhFxZk4oF9QAURY5ZRg4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date							Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Site Performance (1=Poor, 10=Excellent, Don't Know)			Brand Confidence (1=Not At All Confident, 10=Very Confident)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	20	Brand Confidence	Please rate your level of confidence in OJP.
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.			Return (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to an ideal mobile website? (1=Not Very Close, 10=Very Close)	7	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	21	Return	How likely are you to return to ojp.gov in the future?
		Recommend (NPS) (1=Very Unlikely, 10=Very Likely)			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Recommend Company (1=Very Unlikely, 10=Very Likely)
4	Recommend	How likely are you to recommend ojp.gov to someone else?	8	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.	22	Recommend Company	How likely are you to recommend OJP to someone else?
			9	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.			Primary Resource (1=Very Unlikely, 10=Very Likely)
			10	Look and Feel - Readability	Please rate the legibility of the pages that you visited.	23	Primary Resource	How likely are you to use ojp.gov as your primary resource for information about OJP?
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Ease	Please rate the ease of finding what you were looking for.
			12	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
			13	Navigation - Links	Please rate the links on taking you where you needed to go.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			14	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
			15	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
			16	Site Information - Readability	Please rate the readability of the information that you found.

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Sheet 3: Custom Questions

Model Name		(Model Name)	OJP Mobile				Red & Strike-Through: Delete
Model ID		(MID)	QM5FhFxZk4oF9QAURY5ZRg4C				Underlined & Italicized: Re-order
Partitioned		SELECT ONE: No / 2MQ	Yes - 2MQ				Pink: Addition
Date		1/1/2016					Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
SBD8955Q001	fs_primary_reason_govt		What is your primary reason for visiting the site today?	Find information regarding the Office of Justice Programs.		find_organization_info	Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Read news		read_news			Randomize
				Find grant application resources.		find_grant_application_resources
				Do research		do_research
				Find contact information		find_contact_info
				Download a template, report, form, or other document (please specify).	C	download_a_template_report_form_or_other_document_please_specify
				Provide feedback		provide_feedback
				Watch a video		watch_video
				Find statistics on OJP		find_data
				Find funding opportunities		find_funding_opportunities
				Find Career Opportunities, OJP Pathways Internship Opportunities, or Fellowship Opportunities.		find_employment
				Find specific policies and regulations		find_policies_regulations
				Find training and technical assistance or information on upcoming events of interest to the juvenile and criminal justice, victim assistance, and drug policy communities.		find_events
				Find program information (please specify)	B	find_program_information_please_specify
				Other (please specify)	A	other_please_specify			Anchor Answer Choice
SBD8955Q002	us_department_of_justice_ojp_program_office	B	Please specify what Program Office information you were looking to find. (Select all that apply)	Bureau of Justice Assistance		bureau_of_justice_assistance	Y	Checkbox, one-up vertical	Skip Logic Group*	Program Office
				Bureau of Justice Statistics		bureau_of_justice_statistics
				National Institute of Justice		national_institute_of_justice
				Office of Juvenile Justice and Delinquency Prevention		office_of_juvenile_justice_and_delinquency_prevention
				Office for Victims of Crime		office_for_victims_of_crime
				Office of Sex Offendor Sentencing, Monitoring, Apprehending, Registering, and Tracking		office_of_sex_offendor_sentencing_monitoring_apprehending_registering_and_tracking
				Other		other
SBD8955Q003	us_department_of_justice_ojp_oe_document	C	Please specify the other document you came to the site for.				N	Text area, no char limit	Skip Logic Group*	OE_Document
SBD8955Q004	us_department_of_justice_ojp_primary_reason_other	A	Please specify the other reason for your visit.				N	Text area, no char limit	Skip Logic Group*	Primary Reason - Other
SBD8955Q005	fs_accomplish		Did you accomplish what you wanted to do today on this site?	Yes	B	yes	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A	no
SBD8955Q006	fs_why_not_accomplish	A	Please tell us why you were unable to accomplish your task today.				N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
SBD8955Q007	fs_accomplish_experience	B	Was the information easy to find?	Yes		yes	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish Experience
				No	B1	no
SBD8955Q008	fs_not_easy_accomplish	B1	Why was this information difficult to find?				N	Text area, no char limit	Skip Logic Group*	Not Easy Accomplish
SBD8955Q009	fs_acquisition_source_government		How were you referred to the site today?	An email or mailing from OJP		clilent_email	Y	Radio button, one-up vertical	Skip Logic Group*	Acquisition Source
				Social media (e.g., Facebook, Twitter, etc.)		social_media
				OJP social network post, tweet, video, etc.		ojp_social_network_post_tweet_video_etc
				Non-OJP social network post, tweet, video, etc.		non_ojp_social_network_post_tweet_video_etc			Randomize
				Another government site		other_government_site
				Search engine results		search_engine
				Recommendation from someone I know		personal_recommendation
				Other (please specify)	A	other_please_specify			Anchor Answer Choice
				I was not referred to the site by anything specific		was_not_referred_by_anything_specific			Anchor Answer Choice
SBD8955Q010	us_department_of_justice_ojp_acquisition_source_other	A	Please specify how else you were referred to the site.				N	Text area, no char limit	Skip Logic Group*	Acquisition Source - Other
SBD8955Q011	fs_role_govt		What is your primary role in visiting the site today?	General public		general_public	Y	Drop down, select one	Skip Logic Group*	Role
				Industry professional		industry_professional
				Government employee (federal, state or local)		government_employee
				Other (please specify)	A	other_please_specify
SBD8955Q012	us_department_of_justice_ojp_oe_role	A	Please specify what your primary role in visiting the site is today				N	Text area, no char limit	Skip Logic Group*	OE_Role
SBD8955Q013	fs_visit_frequency		How often do you visit this site?	This is my first visit		first_visit	Y	Drop down, select one		Visit Frequency
				Once every 6 months or less often		six_months
				Once every few months		few_months
				Monthly		monthly
				Weekly		weekly
				Daily or more often		daily
SBD8955Q014	us_department_of_justice_ojp_search		Did you use the search box on the site?	Yes	A	yes	Y	Radio button, one-up vertical	Skip Logic Group*	Search
				No		no
SBD8955Q015	us_department_of_justice_ojp_locate_results	A	Were you able to locate the results you were looking for?	Yes		yes	Y	Radio button, one-up vertical	Skip Logic Group*	Locate Results
				No	B	no
SBD8955Q016	us_department_of_justice_ojp_no_results	B	What search term(s) did you try and what results were you hoping to find?				N	Text area, no char limit	Skip Logic Group*	No Results
SBD8955Q017	us_department_of_justice_ojp_frequesnt_visitor		Are you a frequent visitor and familiar with our website prior to our recent redesign?	Yes	A	yes	Y	Radio button, one-up vertical	Skip Logic Group*	Frequesnt Visitor
				No		no
SBD8955Q018	us_department_of_justice_ojp_compare_experience	A	Please rate your new experience compared to your prior experiences	1=Very Dissatisfied		1	Y	Radio button, scale, has don't know	Skip Logic Group*	Compare Experience
				2		2
				3		3
				4		4
				5		5
				6		6
				7		7
				8		8
				9		9
				Very Satisfied=10		10
				NA		na
SBD8955Q019	us_department_of_justice_ojp_oe_frequesnt_visitor	A	Is there anything you are unable to do or find more difficult to do? Is there something you find is missing or incomplete?				N	Text area, no char limit	Skip Logic Group*	OE_Frequesnt Visitor
SBD8955Q020	fs_improve		What else would you like to share with us to help improve your online experience with ojp.gov?				N	Text area, no char limit		Improve

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Sheet 4: Attributes

Attribute	Value
Channel	Web
Touchpoint Name	Informational
Hierarchy	No
Model Type	PredCSAT Desktop Info
Journey Phase	Awareness
Touchpoint Type	Standard
Partner Involved	No
Replay	Yes
Version Number of Model Template	17.3.Y
Survey Type	PREDCSAT_NPS
Look and Feel	Single Page
Theme Color	#009fea