OJP Satisfaction Survey

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions
CQs (2020-12-01)
Attributes

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
		Thank you for visiting the Bureau of Justice Statistics. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
		Thank You Text		Thank You Text - Tablet / Phone
		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name		BJS Mobile Browse		Red & Strike-Through: Delete
Model ID		Y5d9tQ4xR9wcQA8xcgFoIw4C		Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ		Pink: Addition
Date				Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Return (1=Very Unlikely, 10=Very Likely)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.	20	Return	How likely are you to return to BJS?
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Look and Feel - Balance	Please rate the spacing between items on the pages that you visited.			Primary Resource (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to your idea of an ideal mobile website? (1=Not Very Close, 10=Very Close)	7	Look and Feel - Readability	Please rate the legibility of the pages that you visited.	21	Primay Resource	How likely are you to use BJS as your primary resource for obtaining information from this organization?
		Recommend (NPS) (1=Very Unlikely, 10=Very Likely)			Site Performance (1=Poor, 10=Excellent, Don't Know)			Follow on Social Media (1=Very Unlikely, 10=Very Likely)
4	Recommend	How likely are you to recommend BJS to someone else?	8	Site Performance - Loading	Please rate the speed that pages and content loaded for you.	22	Follow on Social Media	How likely are you to follow BJS on social media such as Twitter?
			9	Site Performance - Consistency	Please rate the consistency of complete loading of pages and content.
			10	Site Performance - Completeness	Please rate the responsiveness of the pages to your actions.
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Organized	Please rate the ease of finding what you were looking for.
			12	Navigation - Options	Please rate the page layout on displaying content and links where you could find them.
			13	Navigation - Layout	Please rate the links on taking you where you needed to go.
					Information Browsing (1=Poor, 10=Excellent, Don't Know)
			14	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
			15	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
			16	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			17	Site Information - Thoroughness	Please rate the relevance to your interests of the information that you found.
			18	Site Information - Understandable	Please rate the thoroughness of the information that you found.
			19	Site Information - Answers	Please rate the readability of the information that you found.
					Jose Benki: Alternative for sites with no images on the product pages.

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Sheet 3: Custom Questions

Model Name			BJS Mobile Browse				Red & Strike-Through: Delete
Model ID			Y5d9tQ4xR9wcQA8xcgFoIw4C				Underlined & Italicized: Re-order
Partitioned			Yes - 2MQ				Pink: Addition
Date			12/2/2019				Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
SBD8901Q001			How frequently do you visit this site?	First time			Y	Radio button, one-up vertical		Visit Frequency
				More than once a day
				Daily
				About once a week
				About once a month
				Every 6 months or less
SBD8901Q002			Which best describes you?	Student			Y	Drop down, select one	Skip Logic Group	Role
				Academia
				Research
				General Public
				Education/training
				Corrections: jails, prisons, parole, probation
				Law enforcement
				Courts
				Government
				Media
				Elected/Appointed Office
				Other	A
SBD8901Q003		A	Please tell us your role.				N	Text area, no char limit	Skip Logic Group	OE_Role
SBD8901Q004			What portions of the site did you visit today? (Please select all that apply)	Corrections			Y	Checkbox, one-up vertical	Skip Logic Group	Section Visit
				Courts
				Crime Type
				Criminal Justice Data Improvement Program
				Employment and Expenditure
				Recidivism
				Indian Country Justice Statistics
				Law Enforcement
				Victims
				Other	A
SBD8901Q005		A	Please tell us which portion(s) of the site you visited today.				N	Text area, no char limit	Skip Logic Group	OE_Section
SBD8901Q006			What is your primary reason for visiting the site today?	Research a specific topic or issue			Y	Drop down, select one	Skip Logic Group	Reason
				Access or download a publication
				Obtain funding information
				Look up a key statistic or definition
				Materials for a course I'm teaching
				Materials for a course I'm taking
				Background information on a topic
				Just browsing
				Other	A
SBD8901Q007		A	Please tell us why you were visiting today.				N	Text area, no char limit	Skip Logic Group	OE_Reason
SBD8901Q008			How did you find the BJS website?	Search Engine (Google, Yahoo, Bing, etc.)			Y	Drop down, select one	Skip Logic Group	Acquisition Source
				Email
				Social Media (Twitter, Facebook)
				Other	A
SBD8901Q009		A	Please tell us how you found the BJS website.				N	Text area, no char limit	Skip Logic Group	OE_Acq Source
SBD8901Q010			Did you accomplish what you wanted to do today on this site?	Yes	B		Y	Drop down, select one	Skip Logic Group*	Accomplish
				No	A,B,C
				Partially	A,B,C
SBD8901Q011		A	Please tell us why you were unable or partially unable to accomplish your task today.				N	Text area, no char limit	Skip Logic Group*	OE_Not Accomplish
SBD8901Q012		B	How would you best describe the information on this site?	Very difficult to understand			Y	Drop down, select one	Skip Logic Group	Ease of Use
				Somewhat difficult to understand
				Somewhat easy to understand
				Very easy to understand
SBD8901Q013		C	What do you plan to do next?	Continue looking on this site			Y	Radio button, one-up vertical	Skip Logic Group	Do Next
				Try another website
				Call for assistance
				Email for assistance
				Subscribe to RSS/JUSTSTATS/GovDelivery for notification of updates
				Other	D
SBD8901Q014		D	What will you do next?				N	Text area, no char limit	Skip Logic Group	OE_Do Next
SBD8901Q015			Please tell us about your navigation experience.	I had no difficulty navigating this site			Y	Checkbox, one-up vertical	Mutually Exclusive	Navigation
				I was able to navigate to the general area, but could not find the specific content I needed					Skip Logic Group
				Site has too many links
				Site has too few links
				Links/labels are difficult to understand
				Links did not take me where I expected
				Could not get started or did not know where to begin
				Had technical difficulties (e.g. broken links, error messages)	B
				Other	A
SBD8901Q016		A	Please describe your experience navigating the site.				N	Text area, no char limit	Skip Logic Group	OE_Navigation
SBD8901Q017		B	Please tell us what links were broken or the errors received.				N	Text area, no char limit	Skip Logic Group	OE_Nav Errors
SBD8901Q018			What data-related resources did you use today? Please select all that apply.	Data Analysis Tools	A		Y	Checkbox, one-up vertical	Skip Logic Group	Tools
				Key Statistics	A
				Data Collections	A
				Data and Product Finder
				Did not use any tools					Mutually Exclusive
SBD8901Q019		A	Were these tools helpful?	Yes	B		Y	Radio button, one-up vertical	Skip Logic Group	Tools_Useful
				No	B
				Partially	B
SBD8901Q020		B	Please tell us about your experience with the data analysis tools and other data-related resources on the BJS website.				N	Text area, no char limit	Skip Logic Group	Tools_OE
SBD8901Q021			What form of data is the most useful to you?	PDF			N	Checkbox, two-up vertical	Skip Logic Group	Data Pref
				.xlsx (Excel)
				Csv
				API
				None of these					Mutually Exclusive
				Other	A
SBD8901Q022		A	Please tell us what form of data is useful to you.				N	Text area, no char limit	Skip Logic Group	OE_Data Pref
SBD8901Q023			Did you use the search feature today?	Yes	A,B,C		Y	Radio button, one-up vertical	Skip Logic Group	Search
				No
SBD8901Q024		A	What specific search terms did you use to try to find the information/product?				N	Text area, no char limit	Skip Logic Group	OE_Search Terms
SBD8901Q025		B	Were the search results helpful?	Yes			Y	Radio button, one-up vertical	Skip Logic Group	Search results
				No
SBD8901Q026		C	Did you encounter any difficulty with the search feature?	Yes	D		Y	Radio button, one-up vertical	Skip Logic Group	Difficulty with Search
				No
SBD8901Q027		D	What type of difficulty did you primarily encounter?	It returned no results.			Y	Drop down, select one	Skip Logic Group	What Difficulties
				It returned too many results.
				It returned too few results.
				Results links were broken.
				Results were not relevant to my search terms or needs.
				Results were too similar/redundant.
				Search required too many attempts.
				I was not sure what words to use in my search.
				Search speed was too slow.
				Search results were not organized well.
				Other	E
SBD8901Q028		E	Please describe the search difficulties you experienced.				N	Text area, no char limit	Skip Logic Group	OE_ Difficulties
SBD8901Q029			Please select your age.	Under 18			Y	Drop down, select one		Age
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 or older
				Prefer not to answer
SBD8901Q030			Please select your gender.	Male			Y	Radio button, one-up vertical		Gender
				Female
				Prefer not to answer
SBD8901Q031			If you could improve one thing about this website, what would it be?				N	Text area, no char limit		Improvements
SBD8901Q032			Would you be interested in being contacted for our focus group? This would be for additional research only.	Yes	A		Y	Radio button, one-up vertical	Skip Logic Group	Focus Group
				No
SBD8901Q033		A	Please provide your email address so we can contact you about the focus group.				N	Text field, <100 chars	Skip Logic Group	OE_Focus Group Email

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Sheet 4: CQs (2020-12-01)

Model Name			BJS Mobile Browse				Red & Strike-Through: Delete
Model ID			Y5d9tQ4xR9wcQA8xcgFoIw4C				Underlined & Italicized: Re-order
Partitioned			Yes - 2MQ				Pink: Addition
Date			12/2/2019				Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
SBD8901Q001			How frequently do you visit this site?	First time			Y	Radio button, one-up vertical		Visit Frequency
				More than once a day
				Daily
				About once a week
				About once a month
				Every 6 months or less
SBD8901Q002			Which best describes you?	Student			Y	Drop down, select one	Skip Logic Group	Role
				Academia
				Research
				General Public
				Education/training
				Corrections: jails, prisons, parole, probation
				Law enforcement
				Courts
				Government
				Media
				Elected/Appointed Office
				Other	A
SBD8901Q003		A	Please tell us your role.				N	Text area, no char limit	Skip Logic Group	OE_Role
SBD8901Q004			What portions of the site did you visit today? (Please select all that apply)	Corrections			Y	Checkbox, one-up vertical	Skip Logic Group	Section Visit
				Courts
				Crime Type
				Criminal Justice Data Improvement Program
				Employment and Expenditure
				Recidivism
				Indian Country Justice Statistics
				Law Enforcement
				Victims
				Other	A
SBD8901Q005		A	Please tell us which portion(s) of the site you visited today.				N	Text area, no char limit	Skip Logic Group	OE_Section
SBD8901Q006			What is your primary reason for visiting the site today?	Research a specific topic or issue			Y	Drop down, select one	Skip Logic Group	Reason
				Access or download a publication
				Obtain funding information
				Look up a key statistic or definition
				Materials for a course I'm teaching
				Materials for a course I'm taking
				Background information on a topic
				Just browsing
				Other	A
SBD8901Q007		A	Please tell us why you were visiting today.				N	Text area, no char limit	Skip Logic Group	OE_Reason
SBD8901Q008			How did you find the BJS website?	Search Engine (Google, Yahoo, Bing, etc.)			Y	Drop down, select one	Skip Logic Group	Acquisition Source
				Email
				Social Media (Twitter, Facebook)
				Other	A
SBD8901Q009		A	Please tell us how you found the BJS website.				N	Text area, no char limit	Skip Logic Group	OE_Acq Source
SBD8901Q010			Did you accomplish what you wanted to do today on this site?	Yes	B		Y	Drop down, select one	Skip Logic Group*	Accomplish
				No	A,B,C
				Partially	A,B,C
SBD8901Q011		A	Please tell us why you were unable or partially unable to accomplish your task today.				N	Text area, no char limit	Skip Logic Group*	OE_Not Accomplish
SBD8901Q012		B	How would you best describe the information on this site?	Very difficult to understand			Y	Drop down, select one	Skip Logic Group	Ease of Use
				Somewhat difficult to understand
				Somewhat easy to understand
				Very easy to understand
SBD8901Q013		C	What do you plan to do next?	Continue looking on this site			Y	Radio button, one-up vertical	Skip Logic Group	Do Next
				Try another website
				Call for assistance
				Email for assistance
				Subscribe to RSS/JUSTSTATS/GovDelivery for notification of updates
				Other	D
SBD8901Q014		D	What will you do next?				N	Text area, no char limit	Skip Logic Group	OE_Do Next
SBD8901Q015			Please tell us about your navigation experience.	I had no difficulty navigating this site			Y	Checkbox, one-up vertical	Mutually Exclusive	Navigation
				I was able to navigate to the general area, but could not find the specific content I needed					Skip Logic Group
				Site has too many links
				Site has too few links
				Links/labels are difficult to understand
				Links did not take me where I expected
				Could not get started or did not know where to begin
				Had technical difficulties (e.g. broken links, error messages)	B
				Other	A
SBD8901Q016		A	Please describe your experience navigating the site.				N	Text area, no char limit	Skip Logic Group	OE_Navigation
SBD8901Q017		B	Please tell us what links were broken or the errors received.				N	Text area, no char limit	Skip Logic Group	OE_Nav Errors
SBD8901Q018			What data-related resources did you use today? Please select all that apply.	Data Analysis Tools	A		Y	Checkbox, one-up vertical	Skip Logic Group	Tools
				Key Statistics	A
				Data Collections	A
				Data and Product Finder
				Did not use any tools					Mutually Exclusive
SBD8901Q019		A	Were these tools helpful?	Yes	B		Y	Radio button, one-up vertical	Skip Logic Group	Tools_Useful
				No	B
				Partially	B
SBD8901Q020		B	Please tell us about your experience with the data analysis tools and other data-related resources on the BJS website.				N	Text area, no char limit	Skip Logic Group	Tools_OE
SBD8901Q021			What form of data is the most useful to you?	PDF			N	Checkbox, two-up vertical	Skip Logic Group	Data Pref
				.xlsx (Excel)
				Csv
				API
				None of these					Mutually Exclusive
				Other	A
SBD8901Q022		A	Please tell us what form of data is useful to you.				N	Text area, no char limit	Skip Logic Group	OE_Data Pref
SBD8901Q023			Did you use the search feature today?	Yes	A,B,C		Y	Radio button, one-up vertical	Skip Logic Group	Search
				No
SBD8901Q024		A	What specific search terms did you use to try to find the information/product?				N	Text area, no char limit	Skip Logic Group	OE_Search Terms
SBD8901Q025		B	Were the search results helpful?	Yes			Y	Radio button, one-up vertical	Skip Logic Group	Search results
				No
SBD8901Q026		C	Did you encounter any difficulty with the search feature?	Yes	D		Y	Radio button, one-up vertical	Skip Logic Group	Difficulty with Search
				No
SBD8901Q027		D	What type of difficulty did you primarily encounter?	It returned no results.			Y	Drop down, select one	Skip Logic Group	What Difficulties
				It returned too many results.
				It returned too few results.
				Results links were broken.
				Results were not relevant to my search terms or needs.
				Results were too similar/redundant.
				Search required too many attempts.
				I was not sure what words to use in my search.
				Search speed was too slow.
				Search results were not organized well.
				Other	E
SBD8901Q028		E	Please describe the search difficulties you experienced.				N	Text area, no char limit	Skip Logic Group	OE_ Difficulties
SBD8901Q029			Please select your age.	Under 18			Y	Drop down, select one		Age
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 or older
				Prefer not to answer
SBD8901Q030			Please select your gender.	Male			Y	Radio button, one-up vertical		Gender
				Female
				Prefer not to answer
SBD8901Q031			If you could improve one thing about this website, what would it be?				N	Text area, no char limit		Improvements
SBD8901Q032			Would you be interested in being contacted for our focus group? This would be for additional research only.	Yes	A		Y	Radio button, one-up vertical	Skip Logic Group	Focus Group
				No
SBD8901Q033		A	Please provide your email address so we can contact you about the focus group.				N	Text field, <100 chars	Skip Logic Group	OE_Focus Group Email

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Sheet 5: Attributes

Attribute	Value
Channel	Mobile
Touchpoint Name	0
Hierarchy	0
Model Type	PredCSAT Desktop Browse
Journey Phase	#N/A
Touchpoint Type	#N/A
Partner Involved	0
Replay	0
Version Number of Model Template	17.3.Y
Survey Type	PREDCSAT_NPS
Look and Feel	Single Page
Theme Color	#009fea