OJP Satisfaction Survey

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Overview

How to read this file
Welcome and Thank You Text
Model Questions
Custom Questions
CQs (08-14-20)
CQs (2-21-19)

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Sheet 1: How to read this file

Survey Invitation
This is the standard survey invitation. Default text is included. If you would like to modify this text please check with your analyst/client manager.
Welcome and Thank You Text
The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed.
Model Questions
As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts.
Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction.
Custom Questions
When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change.
Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do”
Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives
Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research
Making Changes
Simply make the change that you desire and highlight that change with a different color text. Red works well because it stands out. If the change is "complicated" a brief explanation about what you would like to accomplish will help us understand your request and figure out the best way to implement. -Or- Just give us a call; talking through changes over the phone makes it quick and easy.

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Sheet 2: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
							Acker, Maria: Will ovc,gov change per the site that this survevy is placed on? We have 3, ovc.gov; crimevictims.gov; ovc.ncjrs.gov. Are you able to look back and see how we handled this in 2013?
	Thank you for visiting this site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to let us know how we can improve your mobile experience.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Example Mobile Welcome Text			Example Mobile Thank You Text

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Sheet 3: Model Questions

Model Name		DOJ OVC Mobile Browse					Red & Strike-Through: Delete
Model ID		pAhsZ8pJQ1IJxAEU00QRBA4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date		9/12/2016					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Primary Resource (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Primary Resource	How likely are you to use this site as your primary online resource regarding information for victims of crime?		For ovc.gov and ovc.ncjrs.gov; I think we can use ovc.gov as reference, but what should be done for crimevictims.gov? How was this handled in 20113?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Return (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Return	How likely are you to return to this site in the future?		A:Used "this site". We can go back to that if you wish.
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Recommend Site (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.					Recommend Site	How likely are you to recommend this site to someone else?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 4: Custom Questions

Model Name		DOJ OVC Mobile Browse				Red & Strike-Through: Delete
Model ID		pAhsZ8pJQ1IJxAEU00QRBA4C		OMB Approval REQUIRED		Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ				Pink: Addition
Date		9/12/2016				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label	NOTES
HAJ7022Q001	Primary Reason: Federal Government or Informational Non-Profit		My primary reason for visiting the Department of Justice Office for Victims of Crime (OVC) website today was to…	Find a victim services/assistance program		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Obtain information on program grants or funding
				Learn about crime victim rights or legal remedies				Randomize
				Find training/technical assistance for victim service providers
				Learn about program information or best practices
				Access OVC publications, videos, or other reference material
				Find events, forums or conferences
				Conduct research or find statistics on a topic or issue
				Find an evaluation about the victim assistance field
				Just browsing				Anchor Answer Choice
				Other	A			Anchor Answer Choice
HAJ7022Q002		A	Please specify the other reason for your visit.			N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
HAJ7022Q003	Accomplish		Did you find the information you were looking for on ovc.gov?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A
				I wasn't looking for anything in particular
HAJ7022Q004		A	Please tell us specifically what you were unable to find.			N	Text area, no char limit	Skip Logic Group*	Accomplish - Did Not OE
HAJ7022Q005		A	What will you do next?	Continue looking on this site or try again later		Y	Radio button, one-up vertical	Skip Logic Group*	Do Next
				Contact OVC by telephone
				Contact OVC by email
				Contact OVC by regular mail
				Try another website or other resource
				Nothing
				Other	B
HAJ7022Q006		B	Please describe what you will do next.			N	Text area, no char limit	Skip Logic Group*	Do Next - Other
HAJ7022Q007			What method(s) did you use to locate information on this site?	I used the main navigation tabs/headings near the top of the home page		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Methods
				I opened the Topics A-Z tab first, then browsed by Topic links within that menu	T
				I used links in the center of the home page (News & Features/Tools/Current Resources, etc.)				Randomize
				I used the Site Search box at the top right of the screen	S
				I used another search feature on the site (Publication search, Frequent questions, etc.)
				I used a Web search engine, such as Google or Bing
				I used the Site Map
				Had specific page bookmarked
				Other	A			Anchor Answer Choice
				Not sure				Mutually Exclusive
HAJ7022Q008		A	What other method did you use to look for the information you wanted/needed?			N	Text area, no char limit	Skip Logic Group*	Navigation Method - Other
HAJ7022Q011		S	Please tell us about your experience with the ovc.gov search feature today. (Select all that apply.)	I had issues with the basic search process (how to use it, terms to enter)		Y	Checkbox, one-up vertical	Skip Logic Group*	Search Experience
				I had issues with the visual display of the search results (text size, images)
				I had issues with search results I received				Randomize
				I had issues with sorting, filtering, advanced search, or lack of these options
				I had technical issues with the search feature
				I had an issue with the search feature not listed	B			Anchor Answer Choice
				I had no difficulty with search/results were helpful				Mutually Exclusive
HAJ7022Q012		B	Please specify the search issue you experienced.			N	Text area, no char limit	Skip Logic Group*	Search Issue - Other
HAJ7022Q013		S	If you could make one improvement to the search feature, which of the following would you make?	Narrow results by a specific date		Y	Radio button, one-up vertical	Skip Logic Group*	Search Improvements
				Sort results by the most popular to least popular
				Narrow by searching within the first set of results I receive				Randomize
				Search by document type, pdf, mp3/mp4, etc.
				Other	C			Anchor Answer Choice
HAJ7022Q014		C	Please specify your suggestion to improve search.			N	Text area, no char limit	Skip Logic Group*	Search Improvement - Other
HAJ7022Q015			How would you describe your browsing experience on the site today? (Please select all that apply.)	Links often did not take me where I expected	L	Y	Checkbox, one-up vertical	Skip Logic Group*	Browse Experience
				I had difficulty finding relevant information
				Links and labels were difficult to understand	U
				There were too many links or navigation options to choose from				Randomize
				I had technical difficulties (error messages, broken links, etc.)	T
				I could not navigate back to previous information
				I had a different difficulty while browsing	A			Anchor Answer Choice
				I had no difficulty browsing the site				Mutually Exclusive
HAJ7022Q016		L	Please describe any specific links or paths that did not take you where they should have.			N	Text area, no char limit	Skip Logic Group*	Browse Links Not Expected OE
HAJ7022Q017		U	What specific links or labels were difficult to understand?			N	Text area, no char limit	Skip Logic Group*	Browse Labels OE
HAJ7022Q018		T	Please describe the technical difficulty you encountered (include as much detail as possible).			N	Text area, no char limit	Skip Logic Group*	Browse Tech Issue OE
HAJ7022Q019		A	Please tell us about your other browsing difficulty.			N	Text area, no char limit	Skip Logic Group*	Browse Experience - Other
NEW			Did you use any of the following resources during your visit today?	Helping Victims of Mass Violence & Terrorism Toolkit (MVT Toolkit)	A	Y	Checkbox, one-up vertical	Skip Logic Group*	Resources Used
				Vicarious Trauma Toolkit	B
				Model Standards for Serving Victims & Survivors of Crime	C
				Existe Ayuda Toolkit	D
				None of these				Mutually Exclusive
NEW		A	How useful were the materials provided in the Mass Violence & Terrorism Toolkit?	Not at all useful		Y	Radio button, one-up vertical	Skip Logic Group*	Resources Rate - MVT
				Somewhat useful
				Very useful
		A	How could we improve the Mass Violence & Terrorism Toolkit?			N	Text area, no char limit	Skip Logic Group*	OE_Resources Improve MVT
NEW		B	How useful were the materials provided in the Vicarious Trauma Toolkit?	Not at all useful		Y	Radio button, one-up vertical	Skip Logic Group*	Resources Rate Vicarious Trauma
				Somewhat useful
				Very useful
		B	How could we improve the Vicarious Trauma Toolkit?			N	Text area, no char limit	Skip Logic Group*	OE_Resources Improve Vicarious Trauma
NEW		C	How useful were the materials provided in the Model Standards for Serving Victims & Survivors of Crime?	Not at all useful		Y	Radio button, one-up vertical	Skip Logic Group*	Resources Rate Model Standards
				Somewhat useful
				Very useful
		C	How could we improve the Model Standards for Serving Victims & Survivors of Crime?			N	Text area, no char limit	Skip Logic Group*	OE_Resources Improve Model Standards
NEW		D	How useful were the materials provided in the Existe Ayuda Toolkit?	Not at all useful		Y	Radio button, one-up vertical	Skip Logic Group*	Resources Rate Existe Ayuda
				Somewhat useful
				Very useful
		D	How could we improve the Existe Ayuda Toolkit?			N	Text area, no char limit	Skip Logic Group*	OE_Resources Improve Existe Ayuda
HAJ7022Q020	Acquisition Source		What prompted your visit to the site today?	I have been on the site previously		Y	Radio button, one-up vertical	Anchor Answer Choice	Acquisition Source
				An email from Department of Justice Office for Victims of Crime				Skip Logic Group*
				As a victim, was referred by doctor, nurse, therapist, counselor, etc.
				As a victim, was referred by legal or law enforcement professional
				Department of Justice Office for Victims of Crime social network post, tweet, video, etc.	B			Randomize
				Non - Department of Justice Office for Victims of Crime social network post, tweet, video, etc.	B
				Internet blogs or discussion forums
				News source (magazine/newspaper/radio/television)
				Referred by a friend or family member
				Referred by a professional or academic acquaintance
				Search engine results (e.g. Google, Bing)
				Other	A			Anchor Answer Choice
				None of these				Anchor Answer Choice
HAJ7022Q021		A	Please tell us what else prompted your visit today.			N	Text field, <100 char	Skip Logic Group*	Acquisition Source - Other
HAJ7022Q022		B	Which social network led you to ovc.gov today?	Facebook		Y	Radio button, one-up vertical	Skip Logic Group*	Social Network
				Twitter
				YouTube
				Other	C
HAJ7022Q023		C	Please tell us the other social network that led you to ovc.gov today.			N	Text field, <100 char	Skip Logic Group*	Social Network - Other
HAJ7022Q024			Have you ever shared information found on OVC with others?	Yes		Y	Radio button, one-up vertical		Share Info
				No
HOP0301868			Are you interested in following OVC on social media?	Yes, I'm interested	A	Y	Radio button, one-up vertical	Skip Logic Group*	Social Media
				I'm already signed up	B
				No, I'm not interested
HOP0301887		A	You can find OVC on Twitter, Facebook, and YouTube. Are there other social media platforms you would prefer?			N	Text area, no char limit	Skip Logic Group*	Social Media Prefer
HOP0301888		B	Which of these social media channels do you use to follow OVC? (Please select all that apply.)	Twitter		Y	Checkbox, one-up vertical	Skip Logic Group*	Social Media Follow
				Facebook
				YouTube
				Not sure				Mutually Exclusive
HAJ7022Q026			Which of the following best describes you in relation to your visit to ovc.gov today?	Victim of crime		Y	Drop down, select one	Skip Logic Group*	Role
				Friend or family member of crime victim
				Victim services provider/professional
				Law enforcement officer or official
				Attorney/Legal Services professional
				Corrections/Probation/Parole officer or official
				Educator or academic administration
				Student
				Medical/Nursing/Health service professional
				Mental health professional
				Social worker/counselor
				General public
				Other	A
HAJ7022Q027		A	Please briefly describe your other role.			N	Text field, <100 char	Skip Logic Group*	Role - Other
HAJ7022Q028	Visit Frequency		How often do you visit this site?	This is my first visit		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Once every 6 months or less often	A
				Once every few months	A
				Monthly	A
				Weekly	A
				Daily or more often	A
RAJ0430836		A	We redesigned our site in late June 2020. Please tell us whether you agree or disagree with the following statements about the new site: The new site look and feel is visually pleasing.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group*	Redesign - Visually Pleasing
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
RAJ0430837		A	The new site made it easier to determine which section I needed to navigate to.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group*	Redesign - Easier Navigation
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
RAJ0430838		A	The new layout on the site made it easier to find the information I was looking for.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group*	Redesign - Easier Find
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
RAJ0430839		A	The new site design is an improvement over the previous design.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group*	Redesign - Improvement
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
RAJ0430840		A	Is there anything additional you'd like to share with us about the redesigned site?			N	Text area, no char limit	Skip Logic Group*	OE_Redesign
HAJ7022Q029	OE_Improve Experience		What else would you like to share with us to help improve your online experience with this site?			N	Text area, no char limit		Improve

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Sheet 5: CQs (08-14-20)

Model Name		DOJ OVC Mobile Browse				Red & Strike-Through: Delete
Model ID		pAhsZ8pJQ1IJxAEU00QRBA4C		OMB Approval REQUIRED		Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ				Pink: Addition
Date		9/12/2016				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label	NOTES
HAJ7022Q001	Primary Reason: Federal Government or Informational Non-Profit		My primary reason for visiting the Department of Justice Office for Victims of Crime (OVC) website today was to…	Find a victim services/assistance program		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Obtain information on program grants or funding
				Learn about crime victim rights or legal remedies				Randomize
				Find training/technical assistance for victim service providers
				Learn about program information or best practices
				Access OVC publications, videos, or other reference material
				Find events, forums or conferences
				Conduct research or find statistics on a topic or issue
				Find an evaluation about the victim assistance field
				Just browsing				Anchor Answer Choice
				Other	A			Anchor Answer Choice
HAJ7022Q002		A	Please specify the other reason for your visit.			N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
HAJ7022Q003	Accomplish		Did you find the information you were looking for on ovc.gov?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A
				I wasn't looking for anything in particular
HAJ7022Q004		A	Please tell us specifically what you were unable to find.			N	Text area, no char limit	Skip Logic Group*	Accomplish - Did Not OE
HAJ7022Q005		A	What will you do next?	Continue looking on this site or try again later		Y	Radio button, one-up vertical	Skip Logic Group*	Do Next
				Contact OVC by telephone
				Contact OVC by email
				Contact OVC by regular mail
				Try another website or other resource
				Nothing
				Other	B
HAJ7022Q006		B	Please describe what you will do next.			N	Text area, no char limit	Skip Logic Group*	Do Next - Other
HAJ7022Q007			What method(s) did you use to locate information on this site?	I used the main navigation tabs/headings near the top of the home page		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Methods
				I opened the Topics A-Z tab first, then browsed by Topic links within that menu	T
				I used links in the center of the home page (News & Features/Tools/Current Resources, etc.)				Randomize
				I used the Site Search box at the top right of the screen	S
				I used another search feature on the site (Publication search, Frequent questions, etc.)
				I used a Web search engine, such as Google or Bing
				I used the Site Map
				Had specific page bookmarked
				Other	A			Anchor Answer Choice
				Not sure				Mutually Exclusive
HAJ7022Q008		A	What other method did you use to look for the information you wanted/needed?			N	Text area, no char limit	Skip Logic Group*	Navigation Method - Other
HAJ7022Q011		S	Please tell us about your experience with the ovc.gov search feature today. (Select all that apply.)	I had issues with the basic search process (how to use it, terms to enter)		Y	Checkbox, one-up vertical	Skip Logic Group*	Search Experience
				I had issues with the visual display of the search results (text size, images)
				I had issues with search results I received				Randomize
				I had issues with sorting, filtering, advanced search, or lack of these options
				I had technical issues with the search feature
				I had an issue with the search feature not listed	B			Anchor Answer Choice
				I had no difficulty with search/results were helpful				Mutually Exclusive
HAJ7022Q012		B	Please specify the search issue you experienced.			N	Text area, no char limit	Skip Logic Group*	Search Issue - Other
HAJ7022Q013		S	If you could make one improvement to the search feature, which of the following would you make?	Narrow results by a specific date		Y	Radio button, one-up vertical	Skip Logic Group*	Search Improvements
				Sort results by the most popular to least popular
				Narrow by searching within the first set of results I receive				Randomize
				Search by document type, pdf, mp3/mp4, etc.
				Other	C			Anchor Answer Choice
HAJ7022Q014		C	Please specify your suggestion to improve search.			N	Text area, no char limit	Skip Logic Group*	Search Improvement - Other
HAJ7022Q015			How would you describe your browsing experience on the site today? (Please select all that apply.)	Links often did not take me where I expected	L	Y	Checkbox, one-up vertical	Skip Logic Group*	Browse Experience
				I had difficulty finding relevant information
				Links and labels were difficult to understand	U
				There were too many links or navigation options to choose from				Randomize
				I had technical difficulties (error messages, broken links, etc.)	T
				I could not navigate back to previous information
				I had a different difficulty while browsing	A			Anchor Answer Choice
				I had no difficulty browsing the site				Mutually Exclusive
HAJ7022Q016		L	Please describe any specific links or paths that did not take you where they should have.			N	Text area, no char limit	Skip Logic Group*	Browse Links Not Expected OE
HAJ7022Q017		U	What specific links or labels were difficult to understand?			N	Text area, no char limit	Skip Logic Group*	Browse Labels OE
HAJ7022Q018		T	Please describe the technical difficulty you encountered (include as much detail as possible).			N	Text area, no char limit	Skip Logic Group*	Browse Tech Issue OE
HAJ7022Q019		A	Please tell us about your other browsing difficulty.			N	Text area, no char limit	Skip Logic Group*	Browse Experience - Other
HAJ7022Q020	Acquisition Source		What prompted your visit to the site today?	I have been on the site previously		Y	Radio button, one-up vertical	Anchor Answer Choice	Acquisition Source
				An email from Department of Justice Office for Victims of Crime				Skip Logic Group*
				As a victim, was referred by doctor, nurse, therapist, counselor, etc.
				As a victim, was referred by legal or law enforcement professional
				Department of Justice Office for Victims of Crime social network post, tweet, video, etc.	B			Randomize
				Non - Department of Justice Office for Victims of Crime social network post, tweet, video, etc.	B
				Internet blogs or discussion forums
				News source (magazine/newspaper/radio/television)
				Referred by a friend or family member
				Referred by a professional or academic acquaintance
				Search engine results (e.g. Google, Bing)
				Other	A			Anchor Answer Choice
HAJ7022Q021		A	Please tell us what else prompted your visit today.			N	Text field, <100 char	Skip Logic Group*	Acquisition Source - Other
HAJ7022Q022		B	Which social network led you to ovc.gov today?	Facebook		Y	Radio button, one-up vertical	Skip Logic Group*	Social Network
				Twitter
				YouTube
				Other	C
HAJ7022Q023		C	Please tell us the other social network that led you to ovc.gov today.			N	Text field, <100 char	Skip Logic Group*	Social Network - Other
HAJ7022Q024			Have you ever shared information found on OVC with others?	Yes		Y	Radio button, one-up vertical		Share Info
				No
HOP0301868			Are you interested in following OVC on social media?	Yes, I'm interested	A	Y	Radio button, one-up vertical	Skip Logic Group*	Social Media
				I'm already signed up	B
				No, I'm not interested
HOP0301887		A	You can find OVC on Twitter, Facebook, and YouTube. Are there other social media platforms you would prefer?			N	Text area, no char limit	Skip Logic Group*	Social Media Prefer
HOP0301888		B	Which of these social media channels do you use to follow OVC? (Please select all that apply.)	Twitter		Y	Checkbox, one-up vertical	Skip Logic Group*	Social Media Follow
				Facebook
				YouTube
				Not sure				Mutually Exclusive
HAJ7022Q026			Which of the following best describes you in relation to your visit to ovc.gov today?	Victim of crime		Y	Drop down, select one	Skip Logic Group*	Role
				Friend or family member of crime victim
				Victim services provider/professional
				Law enforcement officer or official
				Attorney/Legal Services professional
				Corrections/Probation/Parole officer or official
				Educator or academic administration
				Student
				Medical/Nursing/Health service professional
				Mental health professional
				Social worker/counselor
				General public
				Other	A
HAJ7022Q027		A	Please briefly describe your other role.			N	Text field, <100 char	Skip Logic Group*	Role - Other
HAJ7022Q028	Visit Frequency		How often do you visit this site?	This is my first visit		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Once every 6 months or less often	A
				Once every few months	A
				Monthly	A
				Weekly	A
				Daily or more often	A
NEW		A	We redesigned our site in late June 2020. Please tell us whether you agree or disagree with the following statements about the new site: The new site look and feel is visually pleasing.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group*	Redesign - Visually Pleasing
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
NEW		A	The new site made it easier to determine which section I needed to navigate to.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group*	Redesign - Easier Navigation
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
NEW		A	The new layout on the site made it easier to find the information I was looking for.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group*	Redesign - Easier Find
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
NEW		A	The new site design is an improvement over the previous design.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group*	Redesign - Improvement
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
NEW		A	Is there anything additional you'd like to share with us about the redesigned site?			N	Text area, no char limit	Skip Logic Group*	OE_Redesign
HAJ7022Q029	OE_Improve Experience		What else would you like to share with us to help improve your online experience with this site?			N	Text area, no char limit		Improve

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Sheet 6: CQs (2-21-19)

Model Name		DOJ OVC Mobile Browse				Red & Strike-Through: Delete
Model ID		pAhsZ8pJQ1IJxAEU00QRBA4C		OMB Approval REQUIRED		Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ				Pink: Addition
Date		9/12/2016				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label	NOTES
HAJ7022Q001	Primary Reason: Federal Government or Informational Non-Profit		My primary reason for visiting the Department of Justice Office for Victims of Crime (OVC) website today was to…	Find a victim services/assistance program		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Obtain information on program grants or funding
				Learn about crime victim rights or legal remedies				Randomize
				Find training/technical assistance for victim service providers
				Learn about program information or best practices
				Access OVC publications, videos, or other reference material
				Find events, forums or conferences
				Conduct research or find statistics on a topic or issue
				Find an evaluation about the victim assistance field
				Just browsing				Anchor Answer Choice
				Other	A			Anchor Answer Choice
HAJ7022Q002		A	Please specify the other reason for your visit.			N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
HAJ7022Q003	Accomplish		Did you find the information you were looking for on ovc.gov?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A
				I wasn't looking for anything in particular
HAJ7022Q004		A	Please tell us specifically what you were unable to find.			N	Text area, no char limit	Skip Logic Group*	Accomplish - Did Not OE
HAJ7022Q005		A	What will you do next?	Continue looking on this site or try again later		Y	Radio button, one-up vertical	Skip Logic Group*	Do Next
				Contact OVC by telephone
				Contact OVC by email
				Contact OVC by regular mail
				Try another website or other resource
				Nothing
				Other	B
HAJ7022Q006		B	Please describe what you will do next.			N	Text area, no char limit	Skip Logic Group*	Do Next - Other
HAJ7022Q007			What method(s) did you use to locate information on this site?	I used the main navigation tabs/headings near the top of the home page		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Methods
				I opened the Topics A-Z tab first, then browsed by Topic links within that menu	T
				I used links in the center of the home page (News & Features/Tools/Current Resources, etc.)				Randomize
				I used the Site Search box at the top right of the screen	S
				I used another search feature on the site (Publication search, Frequent questions, etc.)
				I used a Web search engine, such as Google or Bing
				I used the Site Map
				Had specific page bookmarked
				Other	A			Anchor Answer Choice
				Not sure				Mutually Exclusive
HAJ7022Q008		A	What other method did you use to look for the information you wanted/needed?			N	Text area, no char limit	Skip Logic Group*	Navigation Method - Other
HAJ7022Q009		T	How often do you use the "A to Z" topic pages?	Every time I visit the site		Y	Radio button, one-up vertical	Skip Logic Group*	A to Z Topic Use Frequency
				Most of the time when I visit the site
				About half the time I visit the site
				Occasionally when I visit the site
				This is the only time I have used them
HAJ7022Q010		T	What information did you expect to find on the topical page you reviewed?			N	Text area, no char limit	Skip Logic Group*	A to Z Topic Expectations OE
HAJ7022Q011		S	Please tell us about your experience with the ovc.gov search feature today. (Select all that apply.)	I had issues with the basic search process (how to use it, terms to enter)		Y	Checkbox, one-up vertical	Skip Logic Group*	Search Experience
				I had issues with the visual display of the search results (text size, images)
				I had issues with search results I received				Randomize
				I had issues with sorting, filtering, advanced search, or lack of these options
				I had technical issues with the search feature
				I had an issue with the search feature not listed	B			Anchor Answer Choice
				I had no difficulty with search/results were helpful				Mutually Exclusive
HAJ7022Q012		B	Please specify the search issue you experienced.			N	Text area, no char limit	Skip Logic Group*	Search Issue - Other
HAJ7022Q013		S	If you could make one improvement to the search feature, which of the following would you make?	Narrow results by a specific date		Y	Radio button, one-up vertical	Skip Logic Group*	Search Improvements
				Sort results by the most popular to least popular
				Narrow by searching within the first set of results I receive				Randomize
				Search by document type, pdf, mp3/mp4, etc.
				Other	C			Anchor Answer Choice
HAJ7022Q014		C	Please specify your suggestion to improve search.			N	Text area, no char limit	Skip Logic Group*	Search Improvement - Other
HAJ7022Q015			How would you describe your browsing experience on the site today? (Please select all that apply.)	Links often did not take me where I expected	L	Y	Checkbox, one-up vertical	Skip Logic Group*	Browse Experience
				I had difficulty finding relevant information
				Links and labels were difficult to understand	U
				There were too many links or navigation options to choose from				Randomize
				I had technical difficulties (error messages, broken links, etc.)	T
				I could not navigate back to previous information
				I had a different difficulty while browsing	A			Anchor Answer Choice
				I had no difficulty browsing the site				Mutually Exclusive
HAJ7022Q016		L	Please describe any specific links or paths that did not take you where they should have.			N	Text area, no char limit	Skip Logic Group*	Browse Links Not Expected OE
HAJ7022Q017		U	What specific links or labels were difficult to understand?			N	Text area, no char limit	Skip Logic Group*	Browse Labels OE
HAJ7022Q018		T	Please describe the technical difficulty you encountered (include as much detail as possible).			N	Text area, no char limit	Skip Logic Group*	Browse Tech Issue OE
HAJ7022Q019		A	Please tell us about your other browsing difficulty.			N	Text area, no char limit	Skip Logic Group*	Browse Experience - Other
HAJ7022Q020	Acquisition Source		What prompted your visit to the site today?	I have been on the site previously		Y	Radio button, one-up vertical	Anchor Answer Choice	Acquisition Source
				An email from Department of Justice Office for Victims of Crime				Skip Logic Group*
				As a victim, was referred by doctor, nurse, therapist, counselor, etc.
				As a victim, was referred by legal or law enforcement professional
				Department of Justice Office for Victims of Crime social network post, tweet, video, etc.	B			Randomize
				Non - Department of Justice Office for Victims of Crime social network post, tweet, video, etc.	B
				Internet blogs or discussion forums
				News source (magazine/newspaper/radio/television)
				Referred by a friend or family member
				Referred by a professional or academic acquaintance
				Search engine results (e.g. Google, Bing)
				Other	A			Anchor Answer Choice
HAJ7022Q021		A	Please tell us what else prompted your visit today.			N	Text field, <100 char	Skip Logic Group*	Acquisition Source - Other
HAJ7022Q022		B	Which social network led you to ovc.gov today?	Facebook		Y	Radio button, one-up vertical	Skip Logic Group*	Social Network
				Twitter
				YouTube
				Other	C
HAJ7022Q023		C	Please tell us the other social network that led you to ovc.gov today.			N	Text field, <100 char	Skip Logic Group*	Social Network - Other
HAJ7022Q024			Have you ever shared information found on OVC with others?	Yes		Y	Radio button, one-up vertical		Share Info
				No
NEW			Are you interested in following OVC on social media?	Yes, I'm interested	A	Y	Radio button, one-up vertical	Skip Logic Group*	Social Media
				I'm already signed up	B
				No, I'm not interested
NEW		A	You can find OVC on Twitter, Facebook, and YouTube. Are there other social media platforms you would prefer?			N	Text area, no char limit	Skip Logic Group*	Social Media Prefer
NEW		B	Which of these social media channels do you use to follow OVC? (Please select all that apply.)	Twitter		Y	Checkbox, one-up vertical	Skip Logic Group*	Social Media Follow
				Facebook
				YouTube
				Not sure				Mutually Exclusive
HAJ7022Q025			Do you subscribe to any email updates or RSS feeds from OVC?	I subscribe to both email updates and RSS feeds from OVC		Y	Radio button, one-up vertical		Subscribe
				I subscribe only to email updates
				I subscribe only to RSS feeds
				No, but I intend to use at least one of them in the future
				No, nor do I intend to
HAJ7022Q026			Which of the following best describes you in relation to your visit to ovc.gov today?	Victim of crime		Y	Drop down, select one	Skip Logic Group*	Role
				Friend or family member of crime victim
				Victim services provider/professional
				Law enforcement officer or official
				Attorney/Legal Services professional
				Corrections/Probation/Parole officer or official
				Educator or academic administration
				Student
				Medical/Nursing/Health service professional
				Mental health professional
				Social worker/counselor
				General public
				Other	A
HAJ7022Q027		A	Please briefly describe your other role.			N	Text field, <100 char	Skip Logic Group*	Role - Other
HAJ7022Q028	Visit Frequency		How often do you visit this site?	This is my first visit		Y	Drop down, select one		Visit Frequency
				Once every 6 months or less often
				Once every few months
				Monthly
				Weekly
				Daily or more often
HAJ7022Q029	OE_Improve Experience		What else would you like to share with us to help improve your online experience with this site?			N	Text area, no char limit		Improve