OJP Satisfaction Survey

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions
Attributes

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
		Thank you for visiting crimesolutions.ojp.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.		Thank you for visiting crimesolutions.ojp.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.
		Thank You Text		Thank You Text - Tablet / Phone
		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.		Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name		Crime Solutions Desktop Browse					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date							Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Return (1=Very Unlikely, 10=Very Likely)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Look and Feel - Appeal	Please rate the visual appeal of this site.	20	Return	How likely are you to return to this site?
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Look and Feel - Balance	Please rate the balance of graphics and text on this site.			Recommend (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)	7	Look and Feel - Readability	Please rate the readability of the pages on this site.	21	Recommend Agency	How likely are you to recommend this agency to someone else?
					Site Performance (1=Poor, 10=Excellent, Don't Know)			Trust (1=Strongly Disagree, 10=Strongly Agree)
			8	Site Performance - Loading	Please rate how quickly pages load on this site.	22	Trust - Best Interests	I can count on this agency to act in my best interests.
			9	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.		Trust - Trustworthy	I consider this agency to be trustworthy.
			10	Site Performance - Completeness	Please rate how completely the page content loads on this site.	23	Trust - Do Right	This agency can be trusted to do what is right.
					Navigation (1=Poor, 10=Excellent, Don't Know)
				Navigation - Organized	Please rate how well this site is organized.
				Navigation - Options	Please rate the options available for navigating this site.
				Navigation - Layout	Please rate how well the site layout helps you find what you need.
					Information Browsing (1=Poor, 10=Excellent, Don't Know)
			11	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
			12	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
			13	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			14	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
			15	Site Information - Understandable	Please rate how understandable this site’s information is.
			16	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Custom Questions

Model Name			Crime Solutions Desktop Browse			Red & Strike-Through: Delete
Model ID			0			Underlined & Italicized: Re-order
Partitioned			Yes - 2MQ			Pink: Addition
Date						Blue: Reword
QID	AP Tag	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
			How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Daily	A,B
				Weekly	A,B
				Monthly	A,B
				Once every few months	A,B
				Once every 6 months or less	A,B
		A	We recently made some changes to our site. Overall how do you feel about the new design compared to what it was previously?	Better		Y	Radio button, one-up vertical	Skip Logic Group*	New Site Rating
				About the same
				Worse
				I did not notice any change
		B	If you have any thoughts or suggestions about the new design, please share them here.			N	Text area, no char limit	Skip Logic Group*	New Site Comment
			What is your role in visiting the site today?	Agency administrator/manager		Y	Drop down, select one	Skip Logic Group*	Role
				Law enforcement officer
				Corrections officer
				Officer of the Court
				Author/Journalist
				Trainer or educator
				Behavioral/social science researcher
				Forensic Science Practitioner
				Technology researcher/developer
				Elected/appointed official, or a member of their staffs
				Student	B
				Victim service provider
				General Public
				Other	A
		A	What else best describes your role?			N	Text area, no char limit	Skip Logic Group*	OE_Role
		B	Which profession or professions do you hope to pursue? (Select all that apply)	Agency administrator/manager		Y	Checkbox, one-up vertical	Skip Logic Group*	Profession
				Law enforcement officer
				Corrections officer
				Officer of the Court
				Trainer or educator
				Behavioral/social science researcher
				Forensic Science Practitioner
				Technology researcher/developer
				Victim service provider
				Author/Journalist
				Elected/appointed official, or a member of their staffs
				Non-justice related field
				A profession that is not listed here
			What is your primary reason for visiting CrimeSolutions site today?	Guidance on a policy/practice decision or change		Y	Radio button, one-up vertical	Skip Logic Group*	MainReason
				Guidance on developing/changing a practice or intervention program
				Learn about a specific program
				Learn about a specific practice
				Materials for a course I'm teaching
				Materials for a course I'm taking
				Information for a research project
				Background information on a topic
				Other	A
		A	What was the other primary reason for your visit to CrimeSolutions site today?			N	Text area, no char limit	Skip Logic Group*	OE_MainReason
			What specifically were you doing on CrimeSolutions today?			N	Text area, no char limit		Doing on Site
			What prompted you to visit CrimeSolutions?	Search engine		Y	Radio button, one-up vertical	Skip Logic Group*	PromptedYou
				Another website/link	B
				Email	C
				A colleague or instructor
				Social media post
				Prior use of the site
				Other
				I don't remember
		B	Which website/link prompted you to visit?	Another DOJ site		Y	Radio button, one-up vertical	Skip Logic Group*	Website/Link
				Another government site
				An association site
				A university or college site
				A commercial site
				Other	D
		D	Which other website/link prompted you to visit CrimeSolutions?			N	Text area, no char limit	Skip Logic Group*	OE_Other Website/Link
		C	Where was the email sent from?	From a colleague		Y	Radio button, one-up vertical	Skip Logic Group*	Email Origin
				From the National Institute of Justice
				From another email service
				Other
			Did the page you arrived on have the content you expected?	Yes		Y	Radio button, one-up vertical		Expected Destination
				No
				I don't remember
			Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				No	A
		A	Please tell us why you were unable to accomplish your task today:			N	Text area, no char limit	Skip Logic Group*	OE_Not Accomplish
			Other than what you were originally looking for, did you find anything else interesting on the site?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Other Info
				No
		A	What other interesting information did you find on the site?			N	Text area, no char limit	Skip Logic Group*	OE_Other Info
			How did you look for information on the site today?	I used the search box on this website	A	Y	Radio button, one-up vertical	Skip Logic Group*	How info found
				I browsed the content on this website
				I browsed the content and used the search box on this website	A
				I used a bookmark or link to go there directly
				I used a web search engine, like Google or Bing
				Other
		A	Were the search results helpful?	Yes		Y	Drop down, select one	Skip Logic Group*	Search results
				No	C
		C	Why were the search results not helpful? (Choose your primary reason)	It returned no useful results		Y	Radio button, one-up vertical	Skip Logic Group*	Search Difficulties
				It returned too many results
				Results links were broken
				Results were not relevant to my search terms or needs
				Results showed old versions of pages/documents
				Search required too many attempts
				Results were too similar/redundant
				I was not sure what words to use in my search
				Search speed was too slow
				Other	D
		D	Please describe the search difficulties you experienced:			N	Text area, no char limit	Skip Logic Group*	OE_Search Difficulties
			How much time did you spend on the site today compared to what you expected?	Less time than I expected		Y	Radio button, one-up vertical		Time on Site
				About the same amount of time as I expected
				More time than I expected
				Not sure
			How likely are you to discourage someone from interacting with this agency?	1=Very Unlikely		Y	Radio button, scale, no don't know		WordofMouthIndex
				2
				3
				4
				5
				6
				7
				8
				9
				Very Likely=10
			What is your gender?	Male		Y	Radio button, one-up vertical		Gender
				Female
				Prefer not to respond
			Which category includes your age?	Under 18		Y	Radio button, one-up vertical		Age
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 or older
				Prefer not to respond
			If you could improve one thing about this website, what would it be?			N	Text area, no char limit		OE_Improvement

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Sheet 4: Attributes

Attribute	Value
Channel	Web
Touchpoint Name	Browse
Hierarchy	No
Model Type	PredCSAT Desktop Info
Journey Phase	Consideration
Touchpoint Type	Standard
Partner Involved	No
Replay	Yes
Version Number of Model Template	17.3.Y
Survey Type	PREDCSAT
Look and Feel	Single Page
Theme Color	#009fea