Form 1103-0117 National Data Exchange (N-DEx) User Feedback Assessment

Example of N-DEx User Assessment

Privacy Act Statement
Authority: The collection of this information is authorized under Title 34 U.S.C. § 10211, 44 U.S.C. § 3101, and the general record
keeping provision of the Administrative Procedures Act (5 U.S.C. § 301). Completing the survey and providing your contact information
is voluntary.
Principal Purpose: The purpose of this survey is to gather feedback regarding your experience with the N-DEx System. If provided,
your contact information will be used to contact you regarding your submitted success stories or other N-DEx System experiences.
Routine Uses: All surveys will be maintained in accordance with the Privacy Act of 1974. Information on the survey may be disclosed
with your consent, and may be disclosed without your consent as permitted by all applicable routine uses as published in the Federal
Register (FR), including the routine uses for the FBI Online Collaboration Systems (JUSTICE/FBI-004), published at 82 FR 57291
(Dec. 4, 2017), and the routine uses for the National Data Exchange (N-DEx), FBI-020, 72 FR 56793 (Oct. 4, 2007), as amended by 82
FR 24151, 157 (May 25, 2017). Routine uses may include sharing information with other federal, territorial, state, local, and
tribal criminal justice agencies.
Pursuant to Paperwork Reduction Act requirements, this collection has been assigned the following control number by the Office of
Management and Budget (OMB): xxxx-xxxx. This OMB control number expires 12/31/2021.

* Please indicate your agency's state/territory:

* Which of the following best describes your agency?

* Which of the following best describes your primary job role?

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Example of N-DEx User Assessment

Which of the following best describes your federal agency:

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Example of N-DEx User Assessment

* Do you use information sharing systems/tools of any kind on a regular basis
in support of your investigative, analytical, administrative, operational, or management activities?
Yes
No

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Example of N-DEx User Assessment

When did you first access N-DEx System?

* In the past six months (or since first access, if less than six months), about
how often have you used the N-DEx System?

Please indicate how often you have used (e.g., searched, submitted data
to) the following information sharing services also managed by the FBI, during the past six months:
Very Frequently

Frequently

Occasionally

Rarely

Never

IAFIS/NGI/III
NCIC
UCR/NIBRS

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Example of N-DEx User Assessment

Please describe the most common way you've accessed the N-DEx System in the past six months:
I access the Law Enforcement Enterprise Portal (LEEP) website (https://www.cjis.gov) and then select the N-DEx System service
I access LEEP through an icon on my desktop and then select the N-DEx System service
I access the N-DEx System (either directly or via LEEP) through another information sharing service (e.g., Law Enforcement
Information Exchange (LInX), Regional Information Sharing Systems (RISS), state system)

Please indicate which N-DEx System feature(s) you've used in the past six months (check all that apply):
Keyword/simple search

Geo-visualization

Targeted (People, vehicles, location, telephone numbers,
etc.) search

Link visualization
Collaboration

Batch Search
User management tools (e.g., audit)
Subscription

Please indicate the reason(s) you've searched the N-DEx System in the past six months (check all that
apply):
Ongoing criminal investigation

Missing persons

Traffic stop/field contact check

Pretrial investigations

Border/facility entry check

Presentence investigations/assessment

Employee background/suitability check

Intelligence research

Cold case criminal investigation

Administrative purposes (e.g., record management)

Fugitive/absconder apprehension

Training purposes

Other (please specify)

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Please indicate the following N-DEx System support resources you've used in
the past six months (check all that apply):
N-DEx Data Contributors report

Video Tutorials

N-DEx Policy Manual

Access Guide

Quick Reference Guides

User’s Guide

Success Stories report

Administrator’s Guide

Training CBTs

CJIS Help Desk

Were you aware the N-DEx Program Office conducts live, web-based trainings every month, covering a
number of N-DEx System topics?
Yes
No

So we can better understand your general information sharing needs,
please list up to five other information sharing resources (e.g., tools, systems), besides the N-DEx System,
you've used on a regular basis over the past six months:
Resource 1
Resource 2
Resource 3
Resource 4
Resource 5

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Example of N-DEx User Assessment

* Please indicate the primary reason(s) you have used the N-DEx System less than once a month, in the
past six months (select all that apply):
I did not find information in the N-DEx System related to my
needs

There was a generally low quality of information returned in
the N-DEx System, relative to my needs

My information sharing system queries/searches are run by
another agent/analyst/professional support staff

I had difficulty navigating the N-DEx System site/the site is not
user-friendly

The information I need is generally available through other
information sharing systems I regularly use

I had difficulty accessing N-DEx System/access was too
cumbersome

The system response times during my searches was
generally too slow, or the system did not work properly

I was unfamiliar with the system features/system too
confusing

Other (please specify)

So that we can better understand your general information sharing needs,
please list up to five information sharing resources (e.g., tools, systems) you have used on a regular basis
over the past six months:
Resource 1
Resource 2
Resource 3
Resource 4
Resource 5

We are always looking for ways to improve the information sharing needs of our criminal justice partners.
Please share any additional comments or ideas concerning how the N-DEx System can support your
information sharing needs. Specifically, what areas of improvement can we make to our system to
encourage more regular use by you or your agency?

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Example of N-DEx User Assessment

Based on your use of the N-DEx System during the past six months, please describe your level of
satisfaction with:
Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Ease of accessibility of
the N-DEx System
portal
Layout/design of the
NDEx System portal
Quality of information
from search results
Relevancy of search
results to my needs
System response times
to search queries

Based on your use of the N-DEx System during the past six months, please describe your level of
satisfaction with the following features:
Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Keyword/simple search
Targeted (People,
vehicles, location,
telephone numbers,
etc.) search
Batch Search
Subscription
Geo-visualization
Link visualization
Collaboration
User management tools
(e.g., audit)

* Please describe your overall level of satisfaction with the N-DEx System:
Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

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Example of N-DEx User Assessment

Please take a moment to explain your dissatisfaction with the N-DEx System and any suggestions you may
have for improvement.

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Example of N-DEx User Assessment

Please indicate the following overall benefits that have resulted from your use of the N-DEx System during
the past six months (check all that apply):
Improved the quality of criminal justice information available
Improved the quantity/amount of criminal justice information
available

Contributed to enhanced officer/investigator/agent safety at
my agency
Improved criminal intelligence capabilities for myself or my
agency

Provided faster access to criminal justice information
Provided improved tracking/notification on the status of a
subject

Provided more efficient case/offender management for myself
or my agency
Improved my capability to identify crime patterns and trends

Increased my communications with other criminal justice
agencies (through verifying records, resolving deconfliction,
etc)

Enhanced crime-prevention activities at my agency

Other (please specify)

Have you ever used N-DEx System information in the publication or preparation of charts, presentations,
official files, analytical products, or other documentation which supports judicial, legal, administrative, or
other criminal justice processes?
Yes
No
Can't recall

* Do you have knowledge of an instance where N-DEx System information contributed to a "success story",
involving investigative, prosecutorial, or preventive action by your agency?
Yes
No

Please share any additional benefits you or your agency have realized from using the N-DEx System:

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Example of N-DEx User Assessment

On the previous page, you indicated knowledge of at least one N-DEx System "success story." Could you
provide some additional details on a specific instance? Please do not include any Personally Identifiable
Information (PII) in your comments - if you'd like, you can provide your contact information below and we
can reach back out to get this information from you.

Hearing about your success is a great way to help us grow the N-DEx System! If you'd like to further share
details, please provide your basic contact information and a member of the N-DEx Program Office will
reach back out to you.
Name
Agency
Title
Email Address
Phone Number

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Example of N-DEx User Assessment

The N-DEx Program Office is always looking for new sources of data to share with the criminal justice
community. Can you provide some examples of data (either specific data sets or general types of
information) you would like to see in the N-DEx System?

The N-DEx Program Office relies on feedback from the criminal justice community to develop future
enhancements to the N-DEx System. Please share any additional comments or ideas concerning how we
can continue to support your information sharing needs. Specifically, what areas of improvement can we
make to the system to make it more useful to you?

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