Q_OJJDP Desktop 20191212_DOT.xlsx

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions
Attributes

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
		Thank you for visiting ojjdp.ojp.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
		Thank You Text		Thank You Text - Tablet / Phone
		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. If you would like to sign up to receive information from OJJDP, please visit the Subscribe section of our website.
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name		OJJDP Desktop					Red & Strike-Through: Delete
Model ID		UdU41oAMAtoI9FoJxgZw1Q4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date		12/12/2019					Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Site Performance (1=Poor, 10=Excellent, Don't Know)			Brand Confidence (1=Not At All Confident, 10=Very Confident)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	20	Brand Confidence	Please rate your level of confidence in OJJDP.
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.			Return (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)	7	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	21	Return	How likely are you to return to ojjdp.ojp.gov in the future?
		Recommend (NPS) (1=Very Unlikely, 10=Very Likely)			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Recommend Company (1=Very Unlikely, 10=Very Likely)
4	Recommend	How likely are you to recommend ojjdp.ojp.gov to someone else?	8	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.	22	Recommend Company	How likely are you to recommend OJJDP to someone else?
			9	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.			Primary Resource (1=Very Unlikely, 10=Very Likely)
			10	Look and Feel - Readability	Please rate the legibility of the pages that you visited.	23	Primary Resource	How likely are you to use ojjdp.ojp.gov as your primary resource for information about OJJDP?
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Ease	Please rate the ease of finding what you were looking for.
			12	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
			13	Navigation - Links	Please rate the links on taking you where you needed to go.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			14	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
			15	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
			16	Site Information - Readability	Please rate the readability of the information that you found.

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Sheet 3: Custom Questions

Model Name		(Model Name)	OJJDP Desktop				Red & Strike-Through: Delete
Model ID		(MID)	UdU41oAMAtoI9FoJxgZw1Q4C				Underlined & Italicized: Re-order
Partitioned		SELECT ONE: No / 2MQ	Yes - 2MQ				Pink: Addition
Date		12/12/2019					Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
SBD8884Q001	primary_reason_govt		What is your primary reason for visiting the site today?	Find information regarding this organization		find_organization_info	Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Read news, including JUVJUST, OJJDP News @ a Glance, blogs or press releases		read_news			Randomize
				Do research		do_research
				Find points of contact		find_contact_info
				Provide feedback		provide_feedback
				Access a training video or previously held webinar		watch_video
				Find employment opportunities		find_employment
				Find facts or statistics		find_data
				Find funding opportunities		find_funding_opportunities
				Find information on events and conferences		find_conference_info
				Find legislation related to OJJDP		find_policies_regulations
				Learn about what state compliance activities
				Learn about OJJDP programs
				Find training or technical assistance
				Find topical information
				Other (please specify)	A	other_please_specify			Anchor Answer Choice
SBD8884Q002	primary_reason_other	A	Please specify the other reason for your visit.				N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
SBD8884Q003	accomplish		Did you accomplish what you wanted to do today on this site?	Yes	B		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A
				Partially	A
SBD8884Q004	why_not_accomplish	A	Please tell us why you were unable to accomplish your task today.				N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
SBD8884Q005		A	What will you do next?	Try another website or other resource			Y	Radio button, one-up vertical		Do Next
				Nothing, although I did not find what I was looking for
				Other
SBD8884Q006	accomplish_experience	B	Was the information easy to find?	Yes		yes	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish Experience
				No	B1	no
SBD8884Q007	not_easy_accomplish	B1	Why was this information difficult to find?				N	Text area, no char limit	Skip Logic Group*	Not Easy Accomplish
SBD8884Q008	acquisition_source_government		How were you referred to the site today?	An email from OJJDP, including JUVJUST		client_email	Y	Radio button, one-up vertical	Skip Logic Group*	Acquisition Source
				OJJDP social network post, tweet, video, etc.		client_social_network
				Non - OJJDP social network post, tweet, video, etc.		nonclient_social_network			Randomize
				Obtained link from an OJJDP publication or mailing
				Another government site		other_government_site
				Search engine results		search_enginer
				Recommendation from someone I know		personal_recommendation
				Learned about the site at a conference or event
				Other (please specify)	A	other_please_specify			Anchor Answer Choice
				I was not referred to the site by anything specific		was_not_referred_by_anything_specific			Anchor Answer Choice
SBD8884Q009	acquisition_source_government_other	A	Please specify how else you were referred to the site.				N	Text field, <100 char	Skip Logic Group*	Acquisition Source - Other
SBD8884Q010	visit_frequency		How often do you visit this site?	This is my first visit		first_visit	Y	Drop down, select one		Visit Frequency
				Once every 6 months or less often		six_months
				Once every few months		few_months
				Monthly		monthly
				Weekly		weekly
				Daily or more often		daily
SBD8884Q011			Do you subscribe to JUVJUST or to OJJDP News @ a Glance?	I only subscribe to JUVJUST			Y	Radio button, one-up vertical	Skip Logic Group*	Subscribe
				I subscribe only to OJJDP News @ a Glance
				I subscribe to both JUVJUST and OJJDP News @ a Glance
				No, but I plan to subscribe to at least one of these options in the future
				No, I am not interested in subscribing	A
SBD8884Q012		A	Why are you not interested in subscribing?	You send too many emails			Y	Radio button, one-up vertical	Skip Logic Group*	Why Not Subscribe
				It is unclear how to sign up
				I am not interested in receiving information from OJJDP
				I would be interested in receiving a weekly recap of all announcements
				I would be more interested in topical notifications
SBD8884Q013			Did you use any search features on this site today?	Yes	A		Y	Radio button, one-up vertical	Skip Logic Group*	Search
				No
SBD8884Q014		A	Tell us about your experience with the site's search features today. (Please select the best description)	Search results were helpful			Y	Radio button, one-up vertical	Skip Logic Group*	Search Experience
				Results were not relevant/not what I wanted
				Too many results/I needed to refine my search
				Not enough results
				Returned NO results
				I experienced a different search issue (please explain)	B
SBD8884Q015		B	Please describe the other search issue you experienced.				N	Text area, no char limit	Skip Logic Group*	Search Experience Other
SBD8884Q016			What is the primary method you first used to locate information on this site?	I clicked on Search at the top of the site pages			Y	Radio button, one-up vertical		Primary Method
				I accessed links in the center of the home page
				I used the top navigation links to browse (Funding, News & Events, Research & Statistics, etc.)
				I used the Contact Us link at the top of the home page
				Already knew the area to land on or had specific page bookmarked
				Other
SBD8884Q017			How would you describe your navigation experience on this site today? (Please select all that apply)	Links often did not take me where I expected			Y	Checkbox, one-up vertical		Navigation
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)
				Could not navigate back to previous information
				I had a navigation difficulty not listed above
				I had no difficulty navigating/browsing on this site					Mutually Exclusive
SBD8884Q018			In general, which of these topics best match your main topic(s) of interest? (Please select all that apply)	Bullying			Y	Checkbox, one-up vertical	Skip Logic Group*	Topics
				Child Protection (e.g., child abuse, etc.)
				Courts
				Delinquency Prevention
				Ethnic or race-specific programs and information
				Gangs
				Gender/gender specific programs
				Health including mental health or substance abuse
				Human Trafficking
				Internet Safety
				Juvenile Corrections and Detention
				Law Enforcement
				Mentoring
				Missing children
				Offenses/Offenders
				Public Safety or Crime Prevention
				Restorative Justice
				Risk and Protective Factors
				School Safety
				Statistics
				Tribal Youth
				Victims
				I was just browsing or was interested in very general information
				Other (please specify)	A
SBD8884Q019		A	Please specify your additional topic(s) of interest.				N	Text field, <100 char	Skip Logic Group*	Topics Other
SBD8884Q020			Which category best describes your professional field?	Law Enforcement			Y	Radio button, one-up vertical		Professional Field
				Corrections or Detention
				Courts/judicial system
				Child Protection
				Delinquency Prevention
				Trainer
				Researcher
				Education
				Student
				Congressional
				Federal Government or Agency
				Community or faith-based organization associate
				Youth Service (e.g., mentoring organization)
				Media
				General public
				Other
SBD8884Q021			What best describes your organizational affiliation?	State government			Y	Radio button, one-up vertical		Organizational Affiliation
				County government
				Municipal government
				Indian Tribal government
				Federal government or agency
				University/college/school faculty or staff
				Private sector
				Non-profit
				Student
				Media
				Other
SBD8884Q022	improve		What else would you like to share with us to help improve your online experience with ojjdp.ojp.gov?				N	Text area, no char limit		Improve

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Sheet 4: Attributes

Attribute	Value
Channel	Web
Touchpoint Name	Informational
Hierarchy	No
Model Type	PredCSAT Desktop Info
Journey Phase	Awareness
Touchpoint Type	Standard
Partner Involved	No
Replay	Yes
Version Number of Model Template	17.3.Y
Survey Type	PREDCSAT_NPS
Look and Feel	Single Page
Theme Color	#009fea