Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
GSA Generic Clearance 3090-0297_Non-Substantive Justification for Burden Hour Increase 10_2023.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2023-10-18	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
275704	Personal Property Management System (PPMS) Website Transactional Survey Revised 2.0 Inbox	Instruction	New
275703	GSA National Customer Service Center (NCSC) Case Closure Survey	Instruction	New
275523	GSA Auctions (SM) Website TRACE Survey Revised	Instruction	New
275492	Federal mDL Industry Day Pre-Event Survey	Instruction	New
275137	GSA Fleet Short Term Rental (STR) TRACE Survey 2.0	Instruction	New
275103	GSA.gov Sitewide Survey 4.0	Instruction	New
275015	OSDBU Small Business Office Hours Attendee Survey	Instruction	New
274912	TTL Vendor TRACE Survey	Instruction	New
273257	(Renewal) Login. Gov Contact Center Survey	Instruction	New
272878	USAccess Credentialing Post Office Sites (CPOS) Survey	Other-Survey	New
272836	GSA Leased Location: Change of Ownership/Novation Request Form	Instruction	New
272601	AI CoP 2024 Annual Membership Survey	Instruction	New
272558	FY 2025 GSA OSDBU Small Business Webinar Attendee Survey	Instruction	New
272411	Renewal for Generic Salesforce Training Survey	Instruction	New
272359	OGP_2024 CDO Council Symposium Post Event Survey	Instruction	New
271984	2024 AI Training Series Post-Training Survey	Other-Survey	New
271862	Federal Innovation Through Prize Competitions: USAID Event Feedback Survey 11.7.2024	Instruction	New
271828	TITLE OF INFO Federal Innovation Through Prize Competitions: NASA Event Feedback Survey	Instruction	New
271655	GSA PBS Office of Leasing Email Subscriber Opt In	Instruction	New
271527	STARS IP Survey	Instruction	New
271511	2GIT BPA Vendor Pulse Survey	Instruction	New
271128	Digital.gov Feedback Survey	Instruction	New
271127	(Challenge. gov) NIH Event Feedback Survey	Instruction	New
271040	Speaking Engagements Form	Instruction	New
270855	Astro Award Contact Survey#2	Instruction	New
270742	Vendor Support Center Survey	Instruction	New
270606	USA.gov Web Page Level Comment Box Survey	Other-Survey	New
270525	PBS Projects Stakeholders Survey	Instruction	New
270482	RegInfo.Gov	Instruction	New
270481	Computer Learning .Gov Transactional	Instruction	New
270480	GSA Auction Transactional survey	Instruction	New
270479	PPMS.gov Transactional Survey	Instruction	New
270477	ASTRO All Contractors Survey #1	Instruction	New
270417	(Challenge .Gov) Federal Innovation Through Prize Competition: DOE Event Feedback Survey	Instruction	New
270054	Tribal Self Governance Focus Groups	Instruction	New
270009	GSA Leasing Experience Survey	Instruction	New
269106	EERC Post Forum Survey-2024	Other-Survey	New
269069	Modernizing NEPA Challenge Chat Feedback Survey	Other-Survey	New
268941	Federal Audit Clearinghouse (FAC.gov) Satisfaction Survey	Other-Survey	New
268781	FedRAMP Emerging Technology Prioritization Framework	Other-CSP Prioritization Form	New
268250	GSA OSDBU Speaker Request Form	Instruction	New
267664	GSA 2024 Small Business Works Event Survey	Other-Survey	New
267663	FSRS Bulk Upload User Research Survey	Other-Survey	New
267662	SAM.gov User Research Panel Recruitment Survey	Other-Survey	New
267377	Challenge Chat Feedback Survey	Instruction	New
267202	Travel, Transportation and Logistics (TTL) Candidate Feedback Survey	Other-Survey	New
267068	2024 Industry Satisfaction Survey	Other-Survey	New
266928	Customer Loyalty Survey	Instruction	New
266918	Personal Property Management System Website Transactional Survey	Instruction	New
266689	GSA Auctions (SM) Website TRACE Survey	Instruction	New
266300	Tribal Self-Governance Focus Group	Other-Focus Group	New
266103	FAST 2024 Virtual 3-day Conference Survey	Other-Survey	New
265842	Regulations.gov Satisfaction Survey	Other-Survey	New
265443	GSA OSDBU Matchmaking Event Survey	Other-Survey	New
265439	FAST 2024 Conference Series Survey	Other-Survey	New
265087	Made in America Website Usability Testing Study Customer Recruitment Survey	Instruction	New
264973	Challenge.Gov Public Survey: Tech Hiring Professional Training & Development Challenge Chat Feb. 22	Instruction	New
264972	CitizenScience.gov Public Survey: Federal Approaches to Public Engagement with Science Chat Feb. 27	Instruction	New
264856	GSA Fleet Customer Satisfaction Survey	Other-Survey	New
264855	SAM.gov Tribal User Experience Survey	Instruction	New
264816	U.S. Digital Corps newsletter subscription and event	Instruction	New
264492	Login.Gov Contact Center Survey	Other-Survey	New
264310	Challenge.Gov Event Survey	Instruction	New
263786	USAccess Credentialing Post Office Sites (CPOS) Customer Satisfaction Survey	Other-Survey	New
263613	FY24 GSA OSDBU Small Business Webinar Attendee Satisfaction Survey	Other-Survey	New
263512	Renewal for Generic Salesforce Training Survey--Req. 65	Other-Web Survey	New
263251	GSA.gov Per Diem Feedback Survey	Other-Survey	New
262989	Challenge.gov event Feedback survey	Other-Survey	New
262361	GSA Formative Brand Research-GSA Business Holders on Schedule Survey	Other-Survey	Unchanged
262360	GSA Formative Brand Research-Businesses Not on GSA Schedule Survey	Other-Survey	Unchanged
262359	Federal Service Desk Feedback Survey	Other-Survey	Unchanged
262217	Digital.gov Feedback Survey	Other-Survey	Unchanged
262215	GSA Cloud Supplier Experience Feedback survey	Other-Survey	Unchanged
262214	USAGov Scams Wizard Card Sort	Other-Survey	Unchanged
262207	USAGov Scams Wizard Card Sort Screener	Instruction	Unchanged
262123	R7 MAS Industry Day Post Event Survey	Other-Survey	Unchanged
262080	USAGov Contact Center Telephone Customer Satisfaction Survey	Other-Survey	Unchanged
262035	USA.gov Website Customer Satisfaction Feedback Surveys	Other-Survey	Unchanged
262031	USA.gov Website Page Level Comment Box Feedback Surveys	Other-Survey	Unchanged
261861	Transportation Audits Management System (TAMS) Application Survey	Other-Survey	Unchanged
261543	External Leasing Portal Survey	Other-Survey	Unchanged
261542	Lease Management Tool (LMT) Transactional Survey	Other-Survey	Unchanged
261541	FAS IT Playbook Transactional Survey	Other-Survey	Unchanged
261482	Real Estate Sales Survey	Other-Survey	Unchanged
261283	ChallengeGov ReachU Event Feedback Survey	Other-Survey	Unchanged
261282	PBS NCMMS User Feedback Survey	Other-Survey	Unchanged
261280	GSA Real Estate Exchange (G-REX) Customer Satisfaction Survey	Other-Survey	Unchanged
261196	USAGov Contact Center Customer Web Chat Service Survey	Other-Survey	Unchanged
261195	FAS Catalog Platform Onboarding Survey	Other-Survey	Unchanged
261194	GSA 2023 Small Business Works Event Survey	Other-Survey	Unchanged
260912	Information Technology Category (ITC) Monthly Vendor Event Survey	Other-Survey	Unchanged
260855	BUY.GSA.Gov Transactional Survey	Other-Survey	Unchanged
260808	Kahua Application Transactional Survey	Other-Survey	Unchanged
260237	SAM.gov Entity Demographics Survey	Other-Survey	Unchanged
260025	Travel, Transportation and Logistics (TTL) Candidate Feedback Survey	Other-Survey	Unchanged
259997	2023 FAS Industry Satisfaction Survey	Other-Survey	Unchanged
259995	2023 FAS Customer Loyalty Survey	Other-Survey	Unchanged
259928	FAS Catalog Platform (FCP) User Satisfaction Survey	Other-Survey	Unchanged
259433	USAGov Contact Center English Phone survey	Other-Survey	Unchanged
259106	2023 R7 Industry Day Survey	Other-Survey	Unchanged
259105	OSDBU-Getting on GSA Multiple Award Schedule (MAS) Webinar Survey	Other-Survey	Unchanged
258891	GSA Advantage Transactional Survey-Renewal	Other-Survey	Unchanged
258681	Impact Survey: GSA OSDBU Matchmaking Events	Other-Survey	Unchanged
258229	FAST 2023 Virtual 3-day Conference Survey	Other-Survey	Unchanged
258135	FAST 2023 Monthly Conference Series Survey	Other-Survey	Unchanged
258119	FAS Supplier Portal User Testing of the Offer Submission Process -- Req. 36	Other-Survey	Unchanged
257904	CCP User Experience Transition Survey	Other-Survey	Unchanged
257903	Common Catalog Platform User Platform Request of Delay Transition Survey	Other-Google Form	Unchanged
257829	Common Catalog Platform User Transition Form	Other-Survey	Unchanged
257411	GSA.gov Feedback Survey 3.0	Other-Survey	Unchanged
257169	GSA Auctions Website Survey-Renewal-2022-2023	Other-Survey	Unchanged
256898	Generic Salesforce Training Survey	Other-Survey	Unchanged
256897	SAM.gov Unique Entity ID Survey	Other-Survey	Unchanged
256896	TTS Website customer satisfaction survey	Other-Survey	Unchanged
256498	Digital.gov Feedback Survey	Other-Survey	Unchanged
256497	Office of Leasing FY23 Events Survey	Other-Survey	Unchanged
255979	OSDBU Matchmaking Event Attendee Satisfaction Survey	Other-Survey	Unchanged
255774	OSDBU Small Business Webinar Attendee Satisfaction Survey	Other-Survey	Unchanged
255743	USA.gov Website Customer Satisfaction Feedback Surveys	Other-Survey	Unchanged
255742	USA.gov Website Page Level Comment Box Feedback Surveys	Other-Survey	Unchanged
255339	External Leasing Portal Survey	Other-Survey	Unchanged
255223	Real Estate Sales Survey-Renewal	Other-Survey	Unchanged
254985	FedRAMP FY22 Annual Survey	Other-Survey	Unchanged
254761	GSA Small Business Works Virtual Event Survey-July 26-27 2022	Other-Survey	Unchanged
254546	Transportation Management Services Solution 2.0 Application Survey	Other-Survey	Unchanged
254545	ITC Monthly Vendor Event Survey	Other-Survey	Unchanged
254506	MAS Industry Partner Survey-Renewal	Other-Survey	Unchanged
254482	National Customer Service Center Customer Satisfaction Survey	Other-Survey	Unchanged
254480	USAGov Contact Center Web Chat Customer Survey	Other-Survey	Unchanged

ICR Details

OMB Control No: 3090-0297	ICR Reference No: 202310-3090-001
Status: Historical Active	Previous ICR Reference No: 202205-3090-001
Agency/Subagency: GSA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/24/2023
Retrieve Notice of Action (NOA)	Date Received in OIRA: 10/18/2023
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2025	06/30/2025	06/30/2025
Responses	2,000,000	0	500,000
Time Burden (Hours)	120,000	0	32,970
Cost Burden (Dollars)	0	0	0

---

Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 14532	03/15/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 30955	05/20/2022
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 129

table that charts list of burden

IC Title	Form No.	Form Name
GSA Fleet Short Term Rental (STR) TRACE Survey 2.0
(Challenge. gov) NIH Event Feedback Survey
(Renewal) Login. Gov Contact Center Survey
Computer Learning .Gov Transactional
Digital.gov Feedback Survey
GSA PBS Office of Leasing Email Subscriber Opt In
GSA.gov Sitewide Survey 4.0
RegInfo.Gov
Renewal for Generic Salesforce Training Survey
Speaking Engagements Form
(Challenge .Gov) Federal Innovation Through Prize Competition: DOE Event Feedback Survey
2023 FAS Customer Loyalty Survey
2023 FAS Industry Satisfaction Survey
2023 R7 Industry Day Survey
2024 AI Training Series Post-Training Survey
2024 Industry Satisfaction Survey
2GIT BPA Vendor Pulse Survey
AI CoP 2024 Annual Membership Survey
ASTRO All Contractors Survey #1
Astro Award Contact Survey#2
BUY.GSA.Gov Transactional Survey
CCP User Experience Transition Survey
Challenge Chat Feedback Survey
Challenge.Gov Event Survey
Challenge.Gov Public Survey: Tech Hiring Professional Training & Development Challenge Chat Feb. 22
Challenge.gov event Feedback survey
ChallengeGov ReachU Event Feedback Survey
CitizenScience.gov Public Survey: Federal Approaches to Public Engagement with Science Chat Feb. 27
Common Catalog Platform User Platform Request of Delay Transition Survey
Common Catalog Platform User Transition Form
Customer Loyalty Survey
Digital.gov Feedback Survey
Digital.gov Feedback Survey
EERC Post Forum Survey-2024
External Leasing Portal Survey
External Leasing Portal Survey
FAS Catalog Platform (FCP) User Satisfaction Survey
FAS Catalog Platform Onboarding Survey
FAS IT Playbook Transactional Survey
FAS Supplier Portal User Testing of the Offer Submission Process -- Req. 36
FAST 2023 Monthly Conference Series Survey
FAST 2023 Virtual 3-day Conference Survey
FAST 2024 Conference Series Survey
FAST 2024 Virtual 3-day Conference Survey
FSRS Bulk Upload User Research Survey
FY 2025 GSA OSDBU Small Business Webinar Attendee Survey
FY24 GSA OSDBU Small Business Webinar Attendee Satisfaction Survey
FedRAMP Emerging Technology Prioritization Framework
FedRAMP FY22 Annual Survey
Federal Audit Clearinghouse (FAC.gov) Satisfaction Survey
Federal Innovation Through Prize Competitions: USAID Event Feedback Survey 11.7.2024
Federal Service Desk Feedback Survey
Federal mDL Industry Day Pre-Event Survey
GSA 2023 Small Business Works Event Survey
GSA 2024 Small Business Works Event Survey
GSA Advantage Transactional Survey-Renewal
GSA Auction Transactional survey
GSA Auctions (SM) Website TRACE Survey
GSA Auctions (SM) Website TRACE Survey Revised
GSA Auctions Website Survey-Renewal-2022-2023
GSA Cloud Supplier Experience Feedback survey
GSA Fleet Customer Satisfaction Survey
GSA Formative Brand Research-Businesses Not on GSA Schedule Survey
GSA Formative Brand Research-GSA Business Holders on Schedule Survey
GSA Leased Location: Change of Ownership/Novation Request Form
GSA Leasing Experience Survey
GSA National Customer Service Center (NCSC) Case Closure Survey
GSA OSDBU Matchmaking Event Survey
GSA OSDBU Speaker Request Form
GSA Real Estate Exchange (G-REX) Customer Satisfaction Survey
GSA Small Business Works Virtual Event Survey-July 26-27 2022
GSA.gov Feedback Survey 3.0
GSA.gov Per Diem Feedback Survey
Generic Salesforce Training Survey
ITC Monthly Vendor Event Survey
Impact Survey: GSA OSDBU Matchmaking Events
Information Technology Category (ITC) Monthly Vendor Event Survey
Kahua Application Transactional Survey
Lease Management Tool (LMT) Transactional Survey
Login.Gov Contact Center Survey
MAS Industry Partner Survey-Renewal
Made in America Website Usability Testing Study Customer Recruitment Survey
Modernizing NEPA Challenge Chat Feedback Survey
National Customer Service Center Customer Satisfaction Survey
OGP_2024 CDO Council Symposium Post Event Survey
OSDBU Matchmaking Event Attendee Satisfaction Survey
OSDBU Small Business Office Hours Attendee Survey
OSDBU Small Business Webinar Attendee Satisfaction Survey
OSDBU-Getting on GSA Multiple Award Schedule (MAS) Webinar Survey
Office of Leasing FY23 Events Survey
PBS NCMMS User Feedback Survey
PBS Projects Stakeholders Survey
PPMS.gov Transactional Survey
Personal Property Management System (PPMS) Website Transactional Survey Revised 2.0 Inbox
Personal Property Management System Website Transactional Survey
R7 MAS Industry Day Post Event Survey
Real Estate Sales Survey
Real Estate Sales Survey-Renewal
Regulations.gov Satisfaction Survey
Renewal for Generic Salesforce Training Survey--Req. 65
SAM.gov Entity Demographics Survey
SAM.gov Tribal User Experience Survey
SAM.gov Unique Entity ID Survey
SAM.gov User Research Panel Recruitment Survey
STARS IP Survey
TITLE OF INFO Federal Innovation Through Prize Competitions: NASA Event Feedback Survey
TTL Vendor TRACE Survey
TTS Website customer satisfaction survey
Transportation Audits Management System (TAMS) Application Survey
Transportation Management Services Solution 2.0 Application Survey
Travel, Transportation and Logistics (TTL) Candidate Feedback Survey
Travel, Transportation and Logistics (TTL) Candidate Feedback Survey
Tribal Self Governance Focus Groups
Tribal Self-Governance Focus Group
U.S. Digital Corps newsletter subscription and event
USA.gov Web Page Level Comment Box Survey
USA.gov Website Customer Satisfaction Feedback Surveys
USA.gov Website Customer Satisfaction Feedback Surveys
USA.gov Website Page Level Comment Box Feedback Surveys
USA.gov Website Page Level Comment Box Feedback Surveys
USAGov Contact Center Customer Web Chat Service Survey
USAGov Contact Center English Phone survey
USAGov Contact Center Telephone Customer Satisfaction Survey
USAGov Contact Center Web Chat Customer Survey
USAGov Scams Wizard Card Sort
USAGov Scams Wizard Card Sort Screener
USAccess Credentialing Post Office Sites (CPOS) Customer Satisfaction Survey
USAccess Credentialing Post Office Sites (CPOS) Survey
Vendor Support Center Survey

---

ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,000,000	500,000	0	1,500,000	0	0
Annual Time Burden (Hours)	120,000	32,970	0	87,030	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The request to increase the total number of responses and total burden hours is due to the Agency's increased participation in use of the collection. The agency will identify strengths and weaknesses of current services and make improvements in service delivery based on feedback.

---

Annual Cost to Federal Government: $375,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/18/2023

---