Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

OMB 3090-0297

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA) expires 2022-08-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
GSA Generic Clearance 3090-0297_Non-Substantive Justification for Burden Hour Increase 10_2023.docx Justification for No Material/Nonsubstantive Change
GSA Formative Brand Research-GSA Business Holders on Schedule Survey Other-Survey
GSA Formative Brand Research-Businesses Not on GSA Schedule Survey Other-Survey
Federal Service Desk Feedback Survey Other-Survey
Digital.gov Feedback Survey Other-Survey
GSA Cloud Supplier Experience Feedback survey Other-Survey
USAGov Scams Wizard Card Sort Other-Survey
USAGov Scams Wizard Card Sort Screener Instruction
R7 MAS Industry Day Post Event Survey Other-Survey
USAGov Contact Center Telephone Customer Satisfaction Survey Other-Survey
USA.gov Website Customer Satisfaction Feedback Surveys Other-Survey
USA.gov Website Page Level Comment Box Feedback Surveys Other-Survey
Transportation Audits Management System (TAMS) Application Survey Other-Survey
External Leasing Portal Survey Other-Survey
Lease Management Tool (LMT) Transactional Survey Other-Survey
FAS IT Playbook Transactional Survey Other-Survey
Real Estate Sales Survey Other-Survey
ChallengeGov ReachU Event Feedback Survey Other-Survey
PBS NCMMS User Feedback Survey Other-Survey
GSA Real Estate Exchange (G-REX) Customer Satisfaction Survey Other-Survey
USAGov Contact Center Customer Web Chat Service Survey Other-Survey
FAS Catalog Platform Onboarding Survey Other-Survey
GSA 2023 Small Business Works Event Survey Other-Survey
Information Technology Category (ITC) Monthly Vendor Event Survey Other-Survey
BUY.GSA.Gov Transactional Survey Other-Survey
Kahua Application Transactional Survey Other-Survey
SAM.gov Entity Demographics Survey Other-Survey
Travel, Transportation and Logistics (TTL) Candidate Feedback Survey Other-Survey
2023 FAS Industry Satisfaction Survey Other-Survey
2023 FAS Customer Loyalty Survey Other-Survey
FAS Catalog Platform (FCP) User Satisfaction Survey Other-Survey
USAGov Contact Center English Phone survey Other-Survey
2023 R7 Industry Day Survey Other-Survey
OSDBU-Getting on GSA Multiple Award Schedule (MAS) Webinar Survey Other-Survey
GSA Advantage Transactional Survey-Renewal Other-Survey
Impact Survey: GSA OSDBU Matchmaking Events Other-Survey
FAST 2023 Virtual 3-day Conference Survey Other-Survey
FAST 2023 Monthly Conference Series Survey Other-Survey
FAS Supplier Portal User Testing of the Offer Submission Process -- Req. 36 Other-Survey
CCP User Experience Transition Survey Other-Survey
Common Catalog Platform User Platform Request of Delay Transition Survey Other-Google Form
Common Catalog Platform User Transition Form Other-Survey
GSA.gov Feedback Survey 3.0 Other-Survey
GSA Auctions Website Survey-Renewal-2022-2023 Other-Survey
Generic Salesforce Training Survey Other-Survey
SAM.gov Unique Entity ID Survey Other-Survey
TTS Website customer satisfaction survey Other-Survey
Digital.gov Feedback Survey Other-Survey
Office of Leasing FY23 Events Survey Other-Survey
OSDBU Matchmaking Event Attendee Satisfaction Survey Other-Survey
OSDBU Small Business Webinar Attendee Satisfaction Survey Other-Survey
USA.gov Website Customer Satisfaction Feedback Surveys Other-Survey
USA.gov Website Page Level Comment Box Feedback Surveys Other-Survey
External Leasing Portal Survey Other-Survey
Real Estate Sales Survey-Renewal Other-Survey
FedRAMP FY22 Annual Survey Other-Survey
GSA Small Business Works Virtual Event Survey-July 26-27 2022 Other-Survey
Transportation Management Services Solution 2.0 Application Survey Other-Survey
ITC Monthly Vendor Event Survey Other-Survey
MAS Industry Partner Survey-Renewal Other-Survey
National Customer Service Center Customer Satisfaction Survey Other-Survey
USAGov Contact Center Web Chat Customer Survey Other-Survey

All Historical Document Collections

202310-3090-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2023-10-18
202205-3090-001 Approved without change	Extension without change of a currently approved collection	2022-05-23
202105-3090-002 Approved without change	No material or nonsubstantive change to a currently approved collection	2021-05-19
201907-3090-009 Approved without change	Revision of a currently approved collection	2019-07-23
201907-3090-008 Withdrawn and continue	Revision of a currently approved collection	2019-07-23
201603-3090-005 Approved with change	Revision of a currently approved collection	2016-06-22
201211-3090-001 Approved without change	Revision of a currently approved collection	2013-05-10
201112-3090-007 Approved without change	Generic IC	2011-12-01
201111-3090-008 Approved without change	No material or nonsubstantive change to a currently approved collection	2011-11-28
201111-3090-005 Improperly submitted and continue	No material or nonsubstantive change to a currently approved collection	2011-11-21
201108-3090-005 Approved without change	New collection (Request for a new OMB Control Number)	2011-08-10

OMB Details

GSA Advantage Transactional Survey (Req-1)

Federal Enterprise Architecture: Supply Chain Management - Services Acquisition