Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

Forms and Documents

Document Name	Status
Non-Substantive Change Request-12-1-11.docx Justification for No Material/Nonsubstantive Change	2011-12-01
3090-0297 - Supporting Statement-Part B.docx Supporting Statement B	2011-11-28
OMB-FRN--12-22-2010.pdf Supplementary Document	2011-08-10
3090-0297 - Supporting Statement-Part A.docx Supporting Statement A	2011-11-28

IC Document Collections

IC ID	Document Title	Status
204291	General Services Administration (GSA) Personal Property Management Customer Experience Survey (Req-8) Other-Survey	New
204014	General Supplies and Services (GSS) Transactional Survey-Req-7 Instruction	New
202446	4Q satisfaction survey for websites on the HowTo.gov domain-Req-5 Other-Survey	New
200910	GSA Federal Acquisition Service (FAS) Supplier Perception Survey-Req-3 Other-Survey	New
200733	Usability Test for Business.USA.gov Other-Usability Screen Shot	New
200309	4Q Satisfaction Survey for Websites on the USA.gov Domain-Req-1 Other-Customer Satisfaction Survey	New
200307	GSA.gov Mobile Survey Other-Mobile Survey	New
198835	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA) Other-Template and Instructions	Modified

ICR Details

OMB Control No: 3090-0297	ICR Reference No: 201112-3090-007
Status: Historical Active	Previous ICR Reference No: 201111-3090-008
Agency/Subagency: GSA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/01/2011
	Date Received in OIRA: 12/01/2011
Terms of Clearance: OMB approves this collection for a period of 3 years. To request approval of information collections under this generic approval, GSA must do the following: 1) Unless GSA is using multiple modes of collection (e.g. paper forms and electronic submissions), provide a Generic Clearance Submission Template for each instrument; 2) If GSA is using multiple modes of collection (e.g. paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention allowing the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2014	09/30/2014	09/30/2014
Responses	180,761	0	180,761
Time Burden (Hours)	4,998	0	4,998
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 28038	05/13/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 8

IC Title	Form No.	Form Name
Usability Test for Business.USA.gov
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)
4Q Satisfaction Survey for Websites on the USA.gov Domain-Req-1
4Q satisfaction survey for websites on the HowTo.gov domain-Req-5
GSA.gov Mobile Survey
General Supplies and Services (GSS) Transactional Survey-Req-7
General Services Administration (GSA) Personal Property Management Customer Experience Survey (Req-8)
GSA Federal Acquisition Service (FAS) Supplier Perception Survey-Req-3

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	180,761	180,761	0	0	0	0
Annual Time Burden (Hours)	4,998	4,998	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The request to increase the total number of responses and total burden hours is due to the Agency's increased participation in use of the collection. The agency will identify strengths and weaknesses of current services and make improvements in service delivery based on feedback.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/01/2011

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