Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
3090-0297 - Supporting Statement_2025.docx	Supporting Statement A	Uploaded 2025-06-13	Available
3090-0297 - Supporting Statement_2025.docx	Supporting Statement A	Uploaded 2025-06-13	Repair queued
3090-0297 - Supporting Statement-Part B.docx	Supporting Statement B	Uploaded 2025-06-12	Available
3090-0297 - Supporting Statement-Part B.docx	Supporting Statement B	Uploaded 2025-06-12	Repair queued
3090-0297-FAST-TRACK Template.docx	Supplementary Document	Uploaded 2025-06-12	Available
3090-0297-FAST-TRACK Template.docx	Supplementary Document	Uploaded 2025-06-12	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
280611	Customer Education Service Center (CESC) Events Survey-TRACE 2026	Other-Survey	New
280387	GSA National Customer Service Center (NCSC) Case Closure Survey	Other-Survey	New
280286	GSA.gov Sitewide Survey 4.0	Other-survey	New
280228	E_OSB Small Business Office Hours Attendee Survey	Other-Survey	New
279939	Speaking Engagement Form	Instruction	New
279927	GSA Fleet Short Term Rental (STR) TRACE Survey 2.0	Instruction	New
279770	OneGov Agency Outreach (Adoption) TRACE Survey (2026)	Instruction	New
279769	OneGov Agency Outreach (Meeting) TRACE Survey (2026)	Instruction	New
279385	T-710-QS_Personal Property Management System (PPMS) Website Transactional Survey - FY26	Instruction	New
279376	GSA Auctions (SM) Website TRACE Survey - FY26	Instruction	New
279293	Vendor Support Center Survey (VSC) TRACE	Instruction	New
279185	T-705 - MAS Industry Partner Briefing Survey FY 26	Instruction	New
278894	Buy.GSA.Gov	Instruction	New
278893	Personal Property Management System Transactional Survey	Instruction	New
278892	Reginfo.gov Transactional Survey	Instruction	New
278890	GSA Auction. Gov Transactional Survey	Instruction	New
278884	PBS National CMMS User Feedback Survey	Instruction	New
278882	GSA Fleet Customer Satisfaction Survey	Instruction	New
278881	Kahua Transactional Survey	Instruction	New
278762	VPP User Survey	Instruction	New
278632	QM ERRC Post Survey	Instruction	New
278462	Login. Gov Contact Center Survey	Instruction	New
277674	T-684 - eBuy Systems Contractor TRACE (2025)	Other-Survey	New
277514	T-678 - eBuy Systems Buyer TRACE (2025)	Instruction	New
277460	Speaking Engagement Form Survey	Instruction	New
277254	2025 GSA OSDBU_ Small Business Webinar Attendee Survey External Inbox	Instruction	New
276773	Vendor Support Center (VSC) TRACE	Instruction	New
276772	GSA Leasing Experience Survey	Instruction	New
276771	Real Estate Sales Survey	Instruction	New
276654	Federal _mDL Post-Event Survey	Instruction	New

ICR Details

OMB Control No: 3090-0297	ICR Reference No: 202504-3090-003
Status: Active	Previous ICR Reference No: 202310-3090-001
Agency/Subagency: GSA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/21/2025
Retrieve Notice of Action (NOA)	Date Received in OIRA: 06/13/2025
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2028	36 Months From Approved	07/31/2025
Responses	2,010,650	0	2,000,000
Time Burden (Hours)	128,120	0	120,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 15242	04/09/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 25044	06/13/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 30

table that charts list of burden

IC Title	Form No.	Form Name
OneGov Agency Outreach (Meeting) TRACE Survey (2026)
2025 GSA OSDBU_ Small Business Webinar Attendee Survey External Inbox
Buy.GSA.Gov
Customer Education Service Center (CESC) Events Survey-TRACE 2026
E_OSB Small Business Office Hours Attendee Survey
Federal _mDL Post-Event Survey
GSA Auction. Gov Transactional Survey
GSA Auctions (SM) Website TRACE Survey - FY26
GSA Fleet Customer Satisfaction Survey
GSA Fleet Short Term Rental (STR) TRACE Survey 2.0
GSA Leasing Experience Survey
GSA National Customer Service Center (NCSC) Case Closure Survey
GSA.gov Sitewide Survey 4.0
Kahua Transactional Survey
Login. Gov Contact Center Survey
OneGov Agency Outreach (Adoption) TRACE Survey (2026)
PBS National CMMS User Feedback Survey
Personal Property Management System Transactional Survey
QM ERRC Post Survey
Real Estate Sales Survey
Reginfo.gov Transactional Survey
Speaking Engagement Form
Speaking Engagement Form Survey
T-678 - eBuy Systems Buyer TRACE (2025)
T-684 - eBuy Systems Contractor TRACE (2025)
T-705 - MAS Industry Partner Briefing Survey FY 26
T-710-QS_Personal Property Management System (PPMS) Website Transactional Survey - FY26
VPP User Survey
Vendor Support Center (VSC) TRACE
Vendor Support Center Survey (VSC) TRACE

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,010,650	2,000,000	0	10,650	0	0
Annual Time Burden (Hours)	128,120	120,000	0	8,120	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The request to increase the total number of responses and total burden hours is due to the Agency's increased participation in use of the collection. The agency will identify strengths and weaknesses of current services and make improvements in service delivery based on feedback.

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Annual Cost to Federal Government: $205,253

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/13/2025

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