Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

Forms and Documents

Document	Type	Status	Availability
3090-0297 - Supporting Statement-Part B.docx	Supporting Statement B	Uploaded 2016-06-21	Available
3090-0297-Supporting Statement.docx	Supporting Statement A	Uploaded 2016-07-06	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
237044	eBuy Open – GSA First Pilot (Req-46)	Other-Survey	New
237030	DGU Event Survey (Req-47)	Other-Survey	New
237029	eBuy Open – GSA First Pilot (Awarded Vendors) (req-45)	Other-Survey	New
236860	GSA Customer Experience Hackathon Post-Event Survey (req-44)	Other-Survey	New
236586	FedRAMP Annual Survey 2019 (Req-43)	Other-Survey	New
236357	NCSC Customer Satisfaction Survey (Req-41)	Other-Survey	New
236083	2019 Professional Services & Human Capital (PSHC) Industry Days and Program Management Reviews(Req-40)	Other-Survey	New
235743	2019 Supplier Relationship Management Survey	Other-survey	New
235639	NMCD Campaign Training Survey (req-38)	Other-Survey	New
235579	2019 GSA Customer Loyalty Survey (Req-37)	Other-Survey	New
235038	Professional Services Category (Req-36)	Other-Survey	New
234801	GSA Auctions Website Survey (Annual Renewal February 2019)	Instruction	New
234616	GSA Advantage Customer Feedback (req-34)	Other-Survey	New
234570	OGP Website Customer Feedback Survey (Req-32)	Other-Survey	New
234125	GSA Advantage Transactional Survey (Req-33)	Other-Survey	New
233961	Postaward Feedback Industry Satisfaction Survey	Other-Survey	New
233833	PSC Supplier Marketing User Survey	Other-Survey	New
232995	eBuy Open – GSA First Pilot (Awarded Vendors)	Other-Survey	New
232984	eBuy Open – GSA First Pilot(Req-28)	Other-Survey	New
232438	GSA/FAS Supplier Pulse Survey	Other-survey	New
231934	Auction and Marshalling Market Research Notice (Req-25)	Other-Survey	New
231927	NCSC Customer Satisfaction Survey (Req-24)	Other-Survey	New
231902	Improving USAGov Communications for Email Subscribers (Req-22)	Other-survey	New
231684	2018 Professional Services & Human Capital (PSHC) Symposium Attendee Survey (Req-23)	Other-Survey	New
231478	NMCD Campaign Training Survey (req-21)	Other-web survey	New
231263	GSA Federal Acquisition 2018 Supplier Relationship Management Survey	Other-Survey	New
229934	GSAgov Website Feedback Survey (Req-19)	Other-Survey	New
229811	GSA Auctions Website Survey (Req-18)	Other-Survey	New
229758	FedFleet 2018 Conference Survey Req-17	Other-survey	New
229666	Industry Outreach Customer Service Survey (Req-15)	Other-Survey	New
228911	OSBU Event Feedback	Other-Survey	New
228328	V2V Survey (Req-13)	Other-Survey	New
228025	GSA Auctions Survey	Other-Survey	New
227132	2017 Supplier Relationship Management Survey (Req-11)	Other-Survey	New
227105	Customer Satisfaction Survey of GSA Fleet Vehicle Exchange Process	Other-Survey	New
227030	USA.gov and Gobierno.USA.gov home page usability test	Other-Usability test screenshots	New
226887	3090-0297_Req-9_GSA Professional Services and Human Capital Symposium	Other-Survey	New
226287	GSA Federal Acquisition Training Symposium Satisfaction Survey	Other-Survey	New
226247	OSBU Seminar Evaluation	Other-Survey	New
224795	Acquisition Gateway Industry Survey (Req #5)	Other-Survey	New
223266	GSS AO Program Supplier Relationship Management Survey (Req-4)	Other-survey	New
223090	GSA Integrated Technology Services' Schedule 70 Supplier Relationship Management Survey (Req 3)	Other-Survey	New
222749	Multiple Award Schedules (MAS) Modification Process Improvement Questionnaire (Req-2)	Other-Questionnaire	New
222724	GWAC Program Supplier Relationship Management Survey (Req-1)	Other-Survey	New

ICR Details

OMB Control No: 3090-0297	ICR Reference No: 201603-3090-005
Status: Historical Active	Previous ICR Reference No: 201211-3090-001
Agency/Subagency: GSA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 07/25/2016
	Date Received in OIRA: 06/22/2016
Terms of Clearance: OMB approves this collection for a period of 3 years. To request approval of information collections under this generic approval, GSA must do the following: 1) Unless GSA is using multiple modes of collection (e.g. paper forms and electronic submissions), provide a Generic Clearance Submission Template for each instrument; 2) If GSA is using multiple modes of collection (e.g. paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention allowing the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2019	36 Months From Approved	07/31/2016
Responses	160,082	0	145,534
Time Burden (Hours)	10,241	0	9,314
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 20638	04/08/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 39926	06/20/2016
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 44

IC Title	Form No.	Form Name
Industry Outreach Customer Service Survey (Req-15)
2019 Supplier Relationship Management Survey
NCSC Customer Satisfaction Survey (Req-24)
OGP Website Customer Feedback Survey (Req-32)
NMCD Campaign Training Survey (req-38)
NCSC Customer Satisfaction Survey (Req-41)
FedRAMP Annual Survey 2019 (Req-43)
eBuy Open – GSA First Pilot (Awarded Vendors) (req-45)
GSAgov Website Feedback Survey (Req-19)
NMCD Campaign Training Survey (req-21)
2019 GSA Customer Loyalty Survey (Req-37)
GSA Integrated Technology Services' Schedule 70 Supplier Relationship Management Survey (Req 3)
2018 Professional Services & Human Capital (PSHC) Symposium Attendee Survey (Req-23)
GSA Federal Acquisition 2018 Supplier Relationship Management Survey
GSA/FAS Supplier Pulse Survey
eBuy Open – GSA First Pilot (Awarded Vendors)
PSC Supplier Marketing User Survey
GSA Advantage Transactional Survey (Req-33)
2019 Professional Services & Human Capital (PSHC) Industry Days and Program Management Reviews(Req-40)
GWAC Program Supplier Relationship Management Survey (Req-1)
Acquisition Gateway Industry Survey (Req #5)
GSA Auctions Survey
V2V Survey (Req-13)
Professional Services Category (Req-36)
Improving USAGov Communications for Email Subscribers (Req-22)
Postaward Feedback Industry Satisfaction Survey
DGU Event Survey (Req-47)
3090-0297_Req-9_GSA Professional Services and Human Capital Symposium
GSA Advantage Customer Feedback (req-34)
FedFleet 2018 Conference Survey Req-17
Customer Satisfaction Survey of GSA Fleet Vehicle Exchange Process
OSBU Event Feedback
Auction and Marshalling Market Research Notice (Req-25)
GSA Customer Experience Hackathon Post-Event Survey (req-44)
GSS AO Program Supplier Relationship Management Survey (Req-4)
GSA Federal Acquisition Training Symposium Satisfaction Survey
2017 Supplier Relationship Management Survey (Req-11)
USA.gov and Gobierno.USA.gov home page usability test
eBuy Open – GSA First Pilot (Req-46)
Multiple Award Schedules (MAS) Modification Process Improvement Questionnaire (Req-2)
OSBU Seminar Evaluation
GSA Auctions Website Survey (Req-18)
eBuy Open – GSA First Pilot(Req-28)
GSA Auctions Website Survey (Annual Renewal February 2019)

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	160,082	145,534	0	14,548	0	0
Annual Time Burden (Hours)	10,241	9,314	0	927	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The request to increase the total number of responses and total burden hours is due to the Agency's increased participation in use of the collection. As a result, the agency will identify strengths and weaknesses of current services and make improvements in service delivery based on feedback.

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Annual Cost to Federal Government: $10,260

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/22/2016

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