OMB approves
this collection for a period of 3 years. To request approval of
information collections under this generic approval, GSA must do
the following: 1) Unless GSA is using multiple modes of collection
(e.g. paper forms and electronic submissions), provide a Generic
Clearance Submission Template for each instrument; 2) If GSA is
using multiple modes of collection (e.g. paper forms and electronic
submissions), the same Generic Clearance Submission Template may be
used for both instruments; 3) each Generic Clearance Submission
Template must be uploaded as a Supplementary document using a
naming convention allowing the public to identify the associated
instrument; 4) submit no more than five Generic Submission
Templates with each request.
Inventory as of this Action
Requested
Previously Approved
06/30/2016
36 Months From Approved
09/30/2014
145,534
0
180,761
9,314
0
4,998
0
0
0
This collection of information is
necessary to enable the Agency to garner customer and stakeholder
feedback in an efficient, timely manner, in accordance with our
commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users
have an effective, efficient, and satisfying experience with the
Agency's programs. This feedback will provide insights into
customer or stakeholder perceptions, experiences and expectations;
provide an early warning of issues with service; or focus attention
on areas where communication, training or changes in operations
might improve delivery of products or services. These collections
will allow for ongoing, collaborative and actionable communications
between the Agency and its customers and stakeholders. It will also
allow feedback to contribute directly to the improvement of program
management.
The Digital Government Strategy
released by the White House in May 2012 drives agencies to have a
more customer-centric focus. Because of this, GSA anticipates an
increase in requests to use this generic clearance as the plan
states that: a customer-centric principle charges us to do several
things: conduct research to understand the customer's business,
needs and desires; "make content more broadly available and
accessible and present it through multiple channels in a program-
and device-agnostic way; make content more accurate and
understandable by maintaining plain language and content freshness
standards; and offer easy paths for feedback to ensure we
continually improve service delivery. The customer-centric
principle holds true whether our customers are internal (e.g., the
civilian and military federal workforce in both classified and
unclassified environments) or external (e.g., individual citizens,
businesses, research organizations, and state, local, and tribal
governments)."
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
3090-0297 - Supporting Statement-Part A--5-10-2013.docx
Data.gov GCXi (Req-30)