Customer Satisfaction Survey for the USA.gov Telephone Information Services (Req-15)

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3090-0297 can be found here:

Documents and Forms

Document Name Document Type
Instrument-3090-0297-USAgov Telephone Service Customer Survey (Req-15).docx Other-Voice Response System & Teleph
Template-3090-0297-USAgov Telephone Service Customer Survey (Req-15).docx Customer Satisfaction Survey for the USA.gov Telephone Information Services (Req-15) IC Document

Information Collection (IC) Details

IC Title:	Customer Satisfaction Survey for the USA.gov Telephone Information Services (Req-15)	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Voice Response System & Telephone			Instrument-3090-0297-USAgov Telephone Service Customer Survey (Req-15).docx		No		Printable Only

Line of Business: Supply Chain Management

Subfunction: Services Acquisition

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 1,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	1,000	1,000
Annual IC Time Burden (Hours)	117	117
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Customer Satisfaction Survey for the USA.gov Telephone Information Services (Req-15)	Template-3090-0297-USAgov Telephone Service Customer Survey (Req-15).docx	01/14/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.