OMB
Control 3090-0297
Expires:
6/30/2016
Paperwork
Reduction Act Statement - This information collection meets the
requirements of 44 U.S.C. § 3507, as amended by section 2 of
the Paperwork Reduction Act of 1995. You do not need to answer
these questions unless we display a valid Office of Management
and Budget
(OMB)
control number. The OMB control number for this collection is
3090-0297. We estimate that it will take 5 minutes to read the
instructions, gather the facts, and answer the questions.
Send
only comments relating to our time estimate, including
suggestions
for reducing this burden, or any other aspects of this
collection
of information to: General Services Administration,
Regulatory
Secretariat (MVCB), ATTN: Ms. Flowers/IC 3090-0297, 1800
F Street NW, 2nd Floor, Washington, DC 20405.
Vendor
Transaction Survey
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General
Services Administration (GSA) is deeply committed to better
meeting your needs and those of the vendor community as a
whole. In support of this goal, a survey is being conducted to
measure your satisfaction with the Procurement Contracting
Officer (PCO) and contract award/mod process.
Your
responses will remain completely confidential and your
identity will not be revealed to GSA unless desired. The
survey is conducted via a secure server and is authorized by
Office of Management and Budget Control No 3090-0297.
Simply
click on the "Next" button below to begin this
5-minute survey. If you have any problems completing the
survey, please send an email message
to [email protected] and
you will be contacted with assistance.
Please
begin, keeping in mind that you are measuring the PCO and
contract award/mod process, not your interactions with the
Administrative Contracting Officer (ACO) or Industrial
Operations Analyst (IOA).
Thank
you.
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BREAK====================================================
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1. Please
rate the following dimensions of your contact experience on a
scale of 1 to 10, where “1” means “poor”
and “10” means excellent:
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Ease
of reaching the right person to address your issue or to
obtain the required information
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1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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Number
of contacts required to resolve any issues or obtain
required information
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1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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Timeliness
of contract award decision once the application was
submitted
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1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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2. Using
the same scale, where "1" means poor and "10"
means excellent, please rate the following:
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Clarity
of the instructions for submitting your offer or
modification
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1
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2
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3
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6
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7
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8
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9
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10
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Amount
of information required for your submission of a
contract action (i.e., offer or modification)
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1
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2
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6
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7
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8
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9
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10
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Consistency
of information provided by various GSA contact points
(e.g., representatives, web site, printed materials,
etc.)
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7
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9
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10
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3. Did
your PCO contracting official or designee respond to your
telephone calls and/or emails within 24 to 48 hours?
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Yes
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No
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4. Now
think about your experiences with your contract official.
Using a scale of 1 to 10, where "1" means "poor"
and "10" means "excellent," please rate:
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Your
contracting official or designee's follow-through on
promised actions
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1
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2
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3
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7
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8
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9
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10
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Your
contracting official or designee's ability to resolve
your issues
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1
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2
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3
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5
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7
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8
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9
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10
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5. Please
consider all your experiences utilizing or interacting with
the Schedule contract award and modification process.
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Using
a 1 to 10 scale, where "1" is "dissatisfied"
and "10" is "very satisfied," please
rate your overall level of satisfaction with the
Schedule contract award or modification process.
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1
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2
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5
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6
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7
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8
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10
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6. Using
a scale where 1 means "Falls Short of Expectations"
and 10 means "Exceeds Expectations," to what extent
has working with the Schedule contract award or modifications
process fallen short or exceeded your expectations?
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Please
use a scale of 1 to 10, where 1 means "Fall Short
of Expectations" and 10 means "Exceed
Expectations."
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1
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2
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4
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6
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7
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8
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10
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7. Now
imagine an ideal organization that provides contract vehicles
that enable you to provide your products and services to
federal government agencies. How do you think GSA's Vendor
Transaction program compares with that ideal organization?
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Please
use a scale from 1 to 10, where "1" means
"Very Far from Ideal" and "10" means
"Very Close to Ideal."
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2
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9
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10
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8. How
can we improve our contract award and modification process to
better serve you?
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9. Do
you have any additional comments?
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Thank
you for your feedback. Your input will be of great assistance
as GSA works to improve its relationships with vendors like
you.
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