Information Collection

Customer Satisfaction Survey for the USA.gov E-mail and Web Chat Services (Req-10)

IC 211656 under ICR 201211-3090-001 · OMB 3090-0297.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3090-0297 can be found here:

Documents and Forms

Document Name Document Type
Instrument-3090-0297-USAgov Email Service Customer Satisfaction Survey (Req-10).pdf Other-Survey
Instrument-3090-0297-USAgov Web Chat Service Customer Satisfaction (Req-10).pdf Other-Survey
Template-3090-0297-USAgov E-mail and Web Chat (Req-10).docx Template-3090-0297-USAgov E-mail and Web Chat (Req-10) IC Document

Information Collection (IC) Details

View Information Collection (IC)

IC Title:	Customer Satisfaction Survey for the USA.gov E-mail and Web Chat Services (Req-10)	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			Instrument-3090-0297-USAgov Email Service Customer Satisfaction Survey (Req-10).pdf	USA.gov	Yes	Yes	Fillable Fileable
Other-Survey			Instrument-3090-0297-USAgov Web Chat Service Customer Satisfaction (Req-10).pdf	USA.gov	Yes	Yes	Fillable Fileable

Line of Business: Supply Chain Management

Subfunction: Services Acquisition

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 3,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 99 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	3,000	3,000
Annual IC Time Burden (Hours)	200	200
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Template-3090-0297-USAgov E-mail and Web Chat (Req-10)	Template-3090-0297-USAgov E-mail and Web Chat (Req-10).docx	05/19/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.