Information Collection

Customer Satisfaction Survey for the USA.gov E-mail and Web Chat Services (Req-16)

IC 214642 under ICR 201211-3090-001 · OMB 3090-0297.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3090-0297 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Instrument-3090-0297-USAgov E-mail Service Cust Sat Survey (Req-16).docx	Other-Survey
Instrument-3090-0297-USAgov Chat Service Cust Sat Survey (Req-16).docx	Other-Survey
Template-3090-0297-USAgov E-mail and Web Chat (Req-16).docx Customer Satisfaction Survey for the USA.gov E-mail Services (Req-16)	IC Document

IC Title:

Customer Satisfaction Survey for the USA.gov E-mail and Web Chat Services (Req-16)

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			Instrument-3090-0297-USAgov E-mail Service Cust Sat Survey (Req-16).docx	USA.gov	Yes	Yes	Fillable Fileable
Other-Survey			Instrument-3090-0297-USAgov Chat Service Cust Sat Survey (Req-16).docx	USA.gov	Yes	Yes	Fillable Fileable

Line of Business: Supply Chain Management

Subfunction: Services Acquisition

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 3,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	3,000	3,000
Annual IC Time Burden (Hours)	350	350
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Customer Satisfaction Survey for the USA.gov E-mail Services (Req-16)	Template-3090-0297-USAgov E-mail and Web Chat (Req-16).docx	01/14/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.