Data.gov Customer Satisfaction Survey- Data.gov (Req-11)

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

Instrument-Data.gov-Customer-Satisfaction-Survey-Instrument (Req-11)

Data.gov Customer Satisfaction Survey- Data.gov (Req-11)

OMB: 3090-0297

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OMB Control No: 3090-0297

Expires: 06/30/2016


Public reporting burden of this collection of information is estimated to be 2 minutes per response, including the time to review instructions, search existing data sources, gather and maintain the data needed, and complete and review the collection of information. Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to OCSIT ([email protected], 202-208-6162), General Services Administration, 1800 F Street NW, Washington, DC 20405


Data.Gov Customer Satisfaction Survey

AGENCY Website



Survey Intro text: You have been selected to take a brief survey about Data.gov. Participation is voluntary and your anonymous feedback will help us serve you better in the future.

Please answer the following questions based on your experience on the site today. We appreciate your time. Thanks!



  1. Which of the following best describes your role?

  • Developer (software)

  • Researcher

  • Data scientist/Publisher

  • Innovator/entrepreneur

  • Business analyst

  • Journalist

  • Citizen

  • Other, please specify


  1. Which of the following best describes the sector you are in?

  • Government

  • Academia

  • Science/Research

  • Business

    • Start Up

    • Non-profit/Civil Society

    • Other, please specify


  1. Were you able to accomplish everything you wanted to on the site today?

  • Yes, fully

  • Yes, partly

  • No

  • Not yet, but still trying

  • Just browsing/not trying to accomplish anything specific


3a. If you were not able to accomplish everything you wanted to, please tell us why

[Open-ended]


  1. How useful is Data.gov to promoting transparency, open data, and open government?

  • Very useful

  • Somewhat useful

  • Slightly useful

  • Not at all useful

  • No opinion


  1. Based on today's visit, how would you rate your experience overall?

  • Very good

  • Good

  • Fair

  • Poor

  • Very poor



  1. How likely are you to recommend this website to someone else?

  • Very likely

  • Likely

  • Neither likely nor unlikely

  • Unlikely

  • Very unlikely


  1. How likely are you to return to this website?

  • Very likely

  • Likely

  • Neither likely nor unlikely

  • Unlikely

  • Very unlikely


  1. Do you have any other comments about how to improve this website?

[Open-ended]




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AuthorRachel
Last Modified ByHada
File Modified2014-05-21
File Created2014-05-21

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