3090-0297-Instrument_Req-53-USAGov Contact Center Telephone Customer Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

3090-0297-Instrument_Req-53-USAGov Contact Center Telephone Customer Satisfaction Survey

OMB: 3090-0297

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Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB Control Number: 3090-0297)

(Req-)


Title: Voluntary Customer Satisfaction Survey for Customers of the USAGov Telephone Government Information Service Who Speak to an Information Specialist


Upon completion of conversation with an Information Specialist (aka Agent), customers may receive an SMS (text) message to their mobile phone. The message contains a weblink to a webform. Participants submit responses using the webform. The survey is optional.


POC: [email protected]


ENGLISH VERSION


Paperwork Reduction Act Statement:

OMB No: 3090-0297

Expires 06/30/2025





SPANISH VERSION


Paperwork Reduction Act Statement:

OMB No: 3090-0297

Expires 06/30/2025




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