Standards Reference Materials (SRM) - Customer Satisfaction Data Collection

Welcome to the NIST SRM Product Survey

This survey allows you to rate your purchased SRM product(s), as well
as any technical assistance provided. Click "Continue" to start the
NIST SRM Product Survey.
This collection of information contains Paperwork Reduction Act (PRA) requirements approved by the Office of
Management and Budget (OMB). Notwithstanding any other provisions of the law, no person is required to respond
to, nor shall any person be subject to a penalty for failure to comply with, a collection of information subject to the
requirements of the PRA unless that collection of information displays a currently valid OMB control number.
Public reporting burden for this collection is estimated to be 7 minutes per response, including the time for
reviewing instructions, searching existing data sources, gathering and maintaining the data needed and completing
and reviewing the collection of information. Comments regarding this burden estimate or any aspect of this
collection of information, including suggestions for reducing this burden, may be sent to the following:
National Institute of Standards and Technology
Attn: Tracy Hayat
Office of Reference Materials
100 Bureau Drive, Stop 2300
Gaithersburg, MD 20899-2300
Tel: 301-975-2092 E-mail: [email protected]

**Disclaimer**
You are accessing a U.S. Government information system, which includes: 1) this computer, 2) this computer
network, 3) all computers connected to this network, and 4) all devices and storage media attached to this network
or to a computer on this network. You understand and consent to the following: you may access this information
system for authorized use only; you have no reasonable expectation of privacy regarding any communication of
data transiting or stored on this information system; at any time and for any lawful Government purpose, the
Government may monitor, intercept, and search and seize any communication or data transiting or stored on this
information system; and any communications or data transiting or stored on this information system may be
disclosed or used for any lawful Government purpose.

OMB Control No.: 0693-0031 OMB Expiration Date: August 31, 2024

Welcome to the NIST SRM Product Survey

It is not required to identify yourself by name or organization in the
survey. However, providing customer information will allow us to
contact you and respond to any problems, issues or comments you
submit. We review all surveys and when possible, follow up on any Fair
or Poor ratings.
* Remain anonymous? (Required to be completed.)
Yes
No

Customer Information

* Customer Information (Fields are required to be completed.)
* First Name:
* Surname:
*
Organization/Company
:
* Email Address:

Purchase Information:
NIST Sales Order Number (leave blank if unknown)

Your Purchase Order Number (leave blank if unkown)

NIST SRM Purchase Information

* SRM Information (Field is required to be completed.)
* SRM Number:

SRM Information (continued)
Lot Number (if
available):
Serial Number (if
available):

What is the intended use of this SRM to your work?

SRM Rating

* Please rate the following: (Required to be completed.)

Excellent

Very Good

Certificate / Report
Safety Data Sheet /
SRM Exemption
Letter
Overall SRM quality
Overall SRM value
Let us know why any score was "Fair" or "Poor".

Would you purchase this NIST SRM again?
Yes
No
If "No", please explain.

Other comments?

Good

Fair

Poor

Not
Applicable

Potential Technical Issues

* Did you contact NIST regarding any technical issues with this SRM? (Required to be completed.)
Yes
No

Technical Assistance

* Was your technical issue resolved? (Required to be completed.)
Yes
No. To resolve the issue, email [email protected].
If "No", please explain.

* Please rate the following: (Required to be completed.)

Excellent

Very Good

Good

Timeliness of the
NIST technical staff
in response to your
inquiry or request
Quality of
information provided
in response to your
request or inquiry
Overall customer
service experience
Let us know why any score was "Fair" or "Poor".

How can the NIST technical staff improve their service?

Fair

Poor

Not
Applicable

Thank you

Thank you for completing our NIST SRM Product
Survey.
Technical questions or concerns should be directed to [email protected].