14 CFR Parts 234, 259, and 399 Enhancing Airlines Protections

The Enhancing Airline Passenger Protections Rule and the Tarmac Delay Rule, as amended, require the following paperwork requirements for each covered carrier: (i) a narrative report about any ground delay that lasts over three hours (for domestic flights) or four hours (for international flights), (ii) an audit of the carrier’s adherence to its Customer Service Plan annually and retention of the results for two years, (iii) the display of information concerning listed flights' on-time performance for the previous month on its website for both its flights and those of its non-reporting code-share carriers, (iv) a data report for all passenger operations that experience a tarmac time of over three hours (for domestic flights) or over four hours (for international flights) at a U.S. airport, and (v) the posting of the carrier’s customer service plan and contract of carriage on its website. The information collection furthers the objectives of 49 U.S.C. §§ 41712, 40101(a)(4), 40101(a)(9), 41702, and 42301 to protect consumers from unfair or deceptive practices, to ensure safe and adequate service in air transportation, and to protect consumers from excessive tarmac delays. The regulation also supports the Department of Transportation's (Department) strategic goal of global connectivity by reducing barriers to trade and enhancing competition.

The latest form for 14 CFR Parts 234, 259, and 399 Enhancing Airlines Protections expires 2027-11-30 and can be found here.

Posting of Tarmac Delay Plans, Customer Service Plans and Contracts of Carriage on Carrier Web Sites

Federal Enterprise Architecture: Transportation - Air Transportation