14 CFR Parts 234, 259, and 399 Enhancing Airlines Protections

OMB 2105-0561

The Enhancing Airline Passenger Protections Rule, as currently effective, amended, and newly adopted, requires the following paperwork requirements for each covered carrier: (i) retain for two years certain information about any ground delay that lasts at least three hours, (ii) audit its own adherence to its Customer Service Plan annually and retain the results for two years, (iii) display information concerning listed flights' on-time performance for the previous month on its website for both its flights and those of its non-reporting code-share carriers and (iv) report all passenger operations that experience a tarmac time of three hours or more at a U.S. airport. The information collection furthers the objectives of 49 U.S.C. §§ 41712, 40101(a)(4), 40101(a)(9), and 41702 to protect consumers from unfair or deceptive practices, and to ensure safe and adequate service in air transportation. The regulation also supports the Department of Transportation's (Department) strategic goal of global connectivity by reducing barriers to trade and enhancing competition

The latest form for 14 CFR Parts 234, 259, and 399 Enhancing Airlines Protections expires 2021-10-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
2019-22973.pdf Supplementary Document
DOT Response to OMB re A4A and IATA Comments.docx Supplementary Document
PRA cost burden comparison for OMB w requirements 5 2 18.docx Supplementary Document
2021-06-09 PRA Supporting Statement Tarmac Delay Rule.docx Supporting Statement A
60-Day Notice Consumer Rule 5 22 17.pdf Supplementary Document
Directive 303A - reviewed.doc Supplementary Document
FAQ on Consumer Rule April 28 2010.pdf Supplementary Document
Post customer service plans and contracts of carriage on the website
Reporting Tarmac Delay Data to BTS for tarmac delays exceeding 3 hours (for domestic flights) and 4 hours (for International Flights) Instruction
Requirement that each covered carrier display on its Web site, each listed flight re. on-time performance: the % of arrivals that were on time w/spec. highlight if the flight was late more than 50%
Requirement that each covered carrier retain for two years the results of its annual self-audit of its compliance with its Customer Service Plan
Changing tarmac delay record retention requirement into narrative reporting requirement that complies with 49 U.S.C. 42301 (h)

All Historical Document Collections

202106-2105-001 Approved without change	Revision of a currently approved collection	2021-06-09
201710-2105-001 Approved with change	Reinstatement with change of a previously approved collection	2017-12-06
201108-2105-001 Approved with change	Revision of a currently approved collection	2011-08-18
201002-2105-001 Approved with change	New collection (Request for a new OMB Control Number)	2010-03-15
200812-2105-001 Comment filed on proposed rule	New collection (Request for a new OMB Control Number)	2009-01-30

OMB Details

Requirement to retain for two years information about any ground delay that triggers the respondent's contingency plan for lengthy tarmac delays or lasts at least three hours.

Federal Enterprise Architecture: Transportation - Air Transportation