Customer Satisfaction Surveys

ICR 200706-1625-007

OMB: 1625-0080

Federal Form Document

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2007-08-07
IC Document Collections
ICR Details
1625-0080 200706-1625-007
Historical Active 200609-1625-009
DHS/USCG
Customer Satisfaction Surveys
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 08/30/2007
Retrieve Notice of Action (NOA) 08/08/2007
  Inventory as of this Action Requested Previously Approved
12/31/2009 12/31/2009 12/31/2009
24,985 0 23,485
13,982 0 13,732
0 0 0

Customer satisfaction surveys are required by Executive Order 12862. U.S. Coast Guard will use information obtained from direct customers to measure satisfaction with current services and determine whether additional service are required. Numbers in block 13 are estimates.

EO: EO 12862 Name/Subject of EO: null
  
None

Not associated with rulemaking

  71 FR 13859 03/17/2006
71 FR 34382 06/14/2006
No

2
IC Title Form No. Form Name
Customer Satisfaction Survey
Customer Stakeholder Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 24,985 23,485 0 0 1,500 0
Annual Time Burden (Hours) 13,982 13,732 0 0 250 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The management framework of the United States Coast Guard is the Commandant’s Performance Excellence Criteria (CPEC), based on the Malcolm Baldrige National Quality Award Criteria for Performance Excellence. The CPEC guides leaders to establish and refine sound management systems, leading to improvement of overall organizational effectiveness. The Criteria focuses on results in six organizational performance areas, one of those relating to customers and stakeholders. In order to obtain qualitative data regarding the goods and services produced by the US Coast Guard, we developed the attached survey, intended to garner feedback from our customers and stakeholders external to the federal government.

$150,000
No
No
Uncollected
Uncollected
Uncollected
Uncollected
JOHN KENNEDY 202 267-0545 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/08/2007


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