FCC Form 2000 Instructions

Approved by OMB
3060-0874
Estimated time per response: 30 minutes

FCC Form 2000
You may use FCC Form 2000 to complain about issues related to: (1) deceptive or unlawful
advertising and marketing (2) billing, privacy and service quality (3) disability access, (4)
emergency and public safety, (5) media (general), and (6) other communications issues. If you
provide enough information to indicate a potential violation of the Communications Act of 1934,
as amended, or the FCC’s rules, the FCC will use your complaint to pursue enforcement action
against the potential violators.
The FCC Form 2000 is divided into short forms or sections for each type of complaint. You
need only fill out and submit those sections pertaining to your complaint. For example, to
submit a complaint regarding deceptive or unlawful advertising or marketing, you only need to
fill out Form 2000A. To complain about a billing, privacy or service quality issue, you only need
to fill out and submit Form 2000B. A list of complaint topics and the associated short form
follows.
You may submit your complaint in the following ways:
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over the Internet at http://esupport.fcc.gov/complaints.htm

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by e-mail to [email protected]

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by fax to 1-866-418-0232

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by postal mail to:

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by telephone. You may call the FCC’s toll free telephone number, 1-888-CALL-FCC or
1-888-TELL-FCC (TTY) to submit your complaint. If you choose to submit your
complaint over the telephone, an FCC customer service representative will fill out an
electronic version of the form for you during your conversation.

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554

If you have any questions or would like additional assistance, please feel free to contact the
FCC at 1-888-CALL-FCC or 1-888-TELL-FCC (TTY).

September 2007

FCC Form 2000
If you have more than one complaint, complete a separate Consumer Complaint, FCC
Form 2000, for each subject. If the allocated space is insufficient or if you wish to
provide documents or other media (e.g., tapes, disks, etc.), download a copy of the
correct complaint form at http://esupport.fcc.gov/complaints.htm, print
out the complaint form and mail it to the address listed at the end of the complaint form,
making sure to include copies of all supporting information.
Complaint Information:
What type of activity are you complaining about? Check ONE below to provide information
about your complaint.
___Deceptive or unlawful advertising or marketing. If you check this, go to Form 2000A to
file your complaint.
Note: This form should be used for complaints about advertising or marketing practices by
communications companies. For example, you may use this form for complaints about the
deceptive or misleading advertising by a telephone company, wireless provider, or Internet
access service provider. You may also use this form for complaints about subliminal
advertising on radio or television, violations of the Commission’s commercial limits during
children’s television or carriage of illegal advertisements on a noncommercial broadcast
station. Junk fax, do-not-call or other telemarketing complaints should be filed on Form
1088 (http://esupport.fcc.gov/complaints.htm).
___ Billing, privacy, or service quality. If you check this, go to Form 2000B to file your
complaint.
Note: This form should be used for complaints about billing or unauthorized charges by
your telephone company or wireless provider. You should also use this form for complaints
about the quality or availability of service by your telephone company, wireless provider or
Internet access service provider, including complaints that your telephone company or
wireless provider is not allowing you to keep your telephone number when you change
service providers. Finally, you should use this form for complaints about the unauthorized
disclosure of your calling records by telephone companies or wireless carriers. Slamming
complaints (unauthorized change of your telephone carrier or company) should be filed on
Form 501 (http://esupport.fcc.gov/complaints.htm).
___ Disability access. If you check this, go to Form 2000C to file your complaint.
Note: This form should be used for complaints about disability access. For example, you
should use this form for complaints about Telecommunications Relay Service, closed
captioning, and the accessibility of emergency information. You should also use this form
for complaints about the accessibility of telecommunications equipment and services such
as the compatibility of hearing aids with both wireless and wireline telephone equipment. If
your complaint is about closed captioning only, you must first contact the station or video
programming distributor (http://www.fcc.gov/cgb/consumerfacts/closedcaption.html).

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FCC Form 2000
___ Emergency or public safety. If you check this, go to Form 2000D to file your complaint.
Note: This form should be used for complaints about problems with communications
companies regarding public safety or emergency issues. Among other things, you may use
this form to complain about the quality or availability of Enhanced 911 service, interference
to emergency/public safety services or devices, radio tower problems (lighting, fencing,
painting), Emergency Alert System (EAS) problems, and cable signal leakage.
___ Media (general). If you check this, go to Form 2000E to file your complaint.
Note: This form should be used for complaints alleging misconduct by radio or television
stations, cable systems, or satellite operators. Some of the complaints in this area relate to
unfair contests, hoaxes, sponsorship identification/payola violations, slanted news stories,
unauthorized (pirate) broadcasters, and the broadcast of telephone conversations without
notice. Complaints about indecency, obscenity, profanity or otherwise offensive
programming on radio or television should be filed on Form 475B
(http://esupport.fcc.gov/complaints.htm).
___ Other Communications Complaint. If you check this, go to Form 2000F to file your
complaint.
Note: This form should be used for complaints that do not come within the scope of any of
the above-described Forms 2000A through 2000E. Among other things, you may use this
form to complain about interference to non-emergency or non-safety-of-life services or
devices (such as interference to a garage door opener or to your home stereo or television)
and amateur radio or citizens band (CB) radio problems.

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