Consumer Complaint Forms, FCC Form 475-B and FCC Form 2000

Forms and Documents

Document Name	Status
Form FCC Form 2000A Consumer Complaint Forms 475-B and 2000 Form and Instruction	Unchanged
FCC Form 2000C (February 2009).doc Supplementary Document	2009-02-03
Justification for Non-substantial Change Request for collection 3060-0874 (FCC Form 2000C).doc Justification for No Material/Nonsubstantive Change	2009-02-03
Supporting Statement OMB 3060-0874 _07_27_07 (FCC Foms 2000A through 2000F).doc Supporting Statement A	2007-08-07

IC Document Collections

IC ID	Document Title	Status
31264	Consumer Complaint Forms 475-B and 2000 Form and Instruction	Unchanged
179173	Consumer Complaint Forms 475 and 2000	Unchanged

ICR Details

OMB Control No: 3060-0874	ICR Reference No: 200901-3060-009
Status: Historical Active	Previous ICR Reference No: 200812-3060-001
Agency/Subagency: FCC	Agency Tracking No: CGB
Title: Consumer Complaint Forms, FCC Form 475-B and FCC Form 2000
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/13/2009
	Date Received in OIRA: 02/03/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2010	09/30/2010	09/30/2010
Responses	1,330,108	0	1,330,108
Time Burden (Hours)	347,221	0	347,221
Cost Burden (Dollars)	0	0	0

---

Abstract: FCC Form 475 is being replaced with proposed FCC Form 2000 which will provide greater clarity and ease of use by separating the various complaint subject areas into separate subparts tailored to each subject excluding slamming and programming complaints. Proposed FCC Form 2000 will allow the FCC to collect detailed information from consumers on the practices of telecommunications companies to assist in resolving informal complaints and to collect data as part of the investigative work performed by federal and state law enforcement agencies. Form 475-B allows the FCC to collect detailed data from consumers on practices of programming providers that may air obscene, profane, and/or indecent material that will be used to assist in the resolution of informal complaints and to assess the practices of programmers.

---

Authorizing Statute(s): US Code: 47 USC 208 Name of Law: Communications Act of 1934, as amended
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 30591	06/01/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 44535	08/08/2007
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Consumer Complaint Forms 475-B and 2000	FCC Form 2000A, FCC Form 2000D, FCC Form E, FCC Form 2000F, FCC Form 2000B, FCC 475-B	Deceptive or Unlawful Advertising or Marketing Complaint ,   Billing, Privacy or Service Quality Complaint ,   Emergency or Public Safety Complaint ,   Media (General) Complaint ,   Other Communications Complaint Not Covered by Form 2000A through Form 2000E ,   Obscene, Profane and/or Indecent Material Complaint Form
Consumer Complaint Forms 475 and 2000

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,330,108	1,330,108	0	0	0	0
Annual Time Burden (Hours)	347,221	347,221	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The Commission is submitting this collection as a revision - the Commission has proposed FCC Form 2000 to replace FCC Form 475 to make it more user friendly for consumers, which will help to improved the efficiency and effectiveness of the Commission's informal complaint process. Also, the proposed form will allow the Commission to collect detailed information from complainants concerning possible violation of the Act and the Commission's rules. The Commission proposed to replace FCC Form 475 with FCC Form 2000 Due to the creation of the Junk Fax/Telemarketing complaint form, FCC 1088, which is used to collect data previously filed on the FCC Form 475, the total number of respondents decreased to 1,330,108; total annual responses decreased to 1,330,108; and the total annual hour burden decreased to 347,221 hours.

---

Annual Cost to Federal Government: $16,367,303

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/03/2009

---