Generic Customer Satisfaction Surveys

Forms and Documents

Document	Type	Status	Availability
Supporting Statement A.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2012-01-12	Available
Supporting Statement A.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2012-01-12	Repair queued
Generic ICR.pdf	Supporting Statement A	Uploaded 2012-01-12	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
200756	Perfomance Based Contract Admin Survey	Other-Survey	New
200755	Single Family Customer Satisfaction Survey	Other-Survey	New
191964	Phase Two: 2009 HUD Partners Surveys	Other-Survey	Removed
189837	2009 HUD Partners Surveys	Other-FHIP Survey	Unchanged
189088	Customer Satisfaction survey of PD&R Customers	Other-eList Survey	Removed
188069	HUD.GOV Customer Satisfaciton Website Survey	Other-survey	Removed
187534	HUD.GOV Customer Satisfaction Website Survey		Removed

ICR Details

OMB Control No: 2535-0116	ICR Reference No: 201112-2535-002
Status: Historical Inactive	Previous ICR Reference No: 200812-2535-003
Agency/Subagency: HUD/OA	Agency Tracking No:
Title: Generic Customer Satisfaction Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 03/01/2012
	Date Received in OIRA: 01/12/2012
Terms of Clearance: The agency has requested this information collection request be withdrawn. Previous terms of clearance remain in effect.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/29/2012	02/29/2012	02/29/2012
Responses	117,248	0	117,248
Time Burden (Hours)	13,229	0	13,229
Cost Burden (Dollars)	0	0	0

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Abstract: Survey of HUD's grant applicants to assess customers' satisfaction with their interactions with HUD to determine the public's assessment of dealing with the Department and how grant servicing might be improved.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: EO 12862
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 150	08/04/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 192	10/02/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Perfomance Based Contract Admin Survey
HUD.GOV Customer Satisfaction Website Survey
Phase Two: 2009 HUD Partners Surveys
HUD.GOV Customer Satisfaciton Website Survey
2009 HUD Partners Surveys
Single Family Customer Satisfaction Survey
Customer Satisfaction survey of PD&R Customers

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/12/2012

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