Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
MMWR 2016 Customer Service Feedback Survey Pilot	Form and Instruction	New	Available
2016 EIS Conference Customer Service Feedback Study - Screenshots	Form and Instruction	New	Available
Form 0920-0974 15BES 03__Screen Shots of Healthcare News Subscriber Survey updated 09-09-2015	Form and Instruction	New	Repair queued
2015 Science Ambassador Workshop Satisfaction Survey	Form and Instruction	New	Available
Survey	Form and Instruction	New	Available
SupSta_B_EAPO_ GEN FAST TRACK.docx	Supporting Statement B	Uploaded 2013-05-20	Available
Generic Clearance for Qualitative Feedback Template Approval Form.docx	Supplementary Document	Uploaded 2013-05-20	Available
SupSta_A_EAPO_GEN FAST TRACK.docx	Supporting Statement A	Uploaded 2013-05-20	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
221323	2016 NSSP Annual Grantee Meeting	Other-Screenshots	New
220881	The Morbidity and Mortality Weekly Report 2016 Customer Service Feedback Survey Pilot	Instruction	New
220881	The Morbidity and Mortality Weekly Report 2016 Customer Service Feedback Survey Pilot	Form and Instruction	New	MMWR 2016 Customer Service Feedback Survey Pilot
220519	Customer Service Feedback Survey of 2016 EIS Conference	Form and Instruction	New	2016 EIS Conference Customer Service Feedback Study - Screenshots
218154	Healthcare News Subscriber Survey	Form and Instruction	New	03__Screen Shots of Healthcare News Subscriber Survey updated 09-09-2015
217166	2015 Science Ambassador Workshop Satisfaction Survey	Form and Instruction	New	2015 Science Ambassador Workshop Satisfaction Survey
215677	Awareness and Perception Survey for BGT-NBS MMWR CE Ad at 2014 APHL Newborn Screening and Genetic Testing Symposium	Other-screen shots	New
215676	Awareness and Preception Survey for BGT-NBS MMWR CE Ad in Genetics in Medicine	Other-survey	New
207778	Decision and Implementation Support of The Community Guide Website	Form and Instruction	New	Survey

ICR Details

OMB Control No: 0920-0974	ICR Reference No: 201305-0920-009
Status: Historical Active	Previous ICR Reference No: 201305-0920-004
Agency/Subagency: HHS/CDC	Agency Tracking No: 19639
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/12/2013
Retrieve Notice of Action (NOA)	Date Received in OIRA: 05/23/2013
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2016	36 Months From Approved
Responses	60,720	0	0
Time Burden (Hours)	41,799	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: The collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with he Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 26033	05/03/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 8

table that charts list of burden

IC Title	Form No.	Form Name
2015 Science Ambassador Workshop Satisfaction Survey	None	2015 Science Ambassador Workshop Satisfaction Survey
2016 NSSP Annual Grantee Meeting
Awareness and Perception Survey for BGT-NBS MMWR CE Ad at 2014 APHL Newborn Screening and Genetic Testing Symposium
Awareness and Preception Survey for BGT-NBS MMWR CE Ad in Genetics in Medicine
Customer Service Feedback Survey of 2016 EIS Conference	NA	2016 EIS Conference Customer Service Feedback Study - Screenshots
Decision and Implementation Support of The Community Guide Website	none	Survey
Healthcare News Subscriber Survey	0920-0974 15BES	03__Screen Shots of Healthcare News Subscriber Survey updated 09-09-2015
The Morbidity and Mortality Weekly Report 2016 Customer Service Feedback Survey Pilot	NA	MMWR 2016 Customer Service Feedback Survey Pilot

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	60,720	0	0	60,720	0	0
Annual Time Burden (Hours)	41,799	0	0	41,799	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new ICR.

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Annual Cost to Federal Government: $520,800

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/23/2013

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