Health Insurance Marketplace Consumer Experience Surveys: Enrollee Satisfaction Survey and Marketplace Survey Data Collection

ICR 201409-0938-006

OMB: 0938-1221

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
Modified
Form and Instruction
Modified
Justification for No Material/Nonsubstantive Change
2014-09-11
Supporting Statement A
2014-07-31
Supporting Statement B
2014-07-31
ICR Details
0938-1221 201409-0938-006
Historical Active 201407-0938-016
HHS/CMS 21457
Health Insurance Marketplace Consumer Experience Surveys: Enrollee Satisfaction Survey and Marketplace Survey Data Collection
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 09/15/2014
Retrieve Notice of Action (NOA) 09/11/2014
Clearance is provided for the 2015 beta test component of the QHP enrollee survey. The changed design for the QHP enrollee survey beta test is approved contingent upon the understanding that CMS will continue to improve and streamline the next iteration of the QHP enrollee survey insturment based on the restuls of the ongoing analysis of the 2014 psychometric testing. Prior terms remain in effect as well: The psychometric test component of this information collection is not designed to provide state-level or QHP-level estimates; as such only the aggregate results of this analysis will be discussed or disseminated. The second component of this information collection (in 2015) includes a provision for early feedback to States and QHPs, subject to the limitations associated with response rates (including non-response bias analyses) and data quality findings. Approval has not yet been provided for the Marketplace early feedback/beta test component described in the supporting statements; rather CMS will submit a change package to OMB for that clearance once the results of the psychometric test component have been analyzed. CMS should confer with OMB to determine whether the changes made as a result of the psychometric test component constitute a substantive change.
  Inventory as of this Action Requested Previously Approved
02/28/2017 02/28/2017 02/28/2017
244,360 0 668,590
83,350 0 297,670
0 0 0

Section 1311(c)(4) of the ACA requires the Department of Health and Human Services (HHS) to develop an enrollee satisfaction survey system that assesses consumer experience with qualified health plans (QHPs) offered through an Exchange. It also requires public display of enrollee satisfaction information by the Exchange to allow individuals to easily compare enrollee satisfaction levels between comparable plans. CMS is developing, testing and implementing two surveys, a survey for adult enrollees in QHPs and a survey for health insurance Marketplace consumers. CMS is requesting approval for information collection associated with these surveys.

PL: Pub.L. 111 - 148 1313 Name of Law: Affordable Care Act
   PL: Pub.L. 111 - 148 1321(a) Name of Law: Affordable Care Act
   PL: Pub.L. 111 - 148 1311(c)(4) Name of Law: Affordable Care Act (ACA)
  
None

Not associated with rulemaking

Yes

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 244,360 668,590 0 -424,230 0 0
Annual Time Burden (Hours) 83,350 297,670 0 -214,320 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
Yes
Miscellaneous Actions
The total burden associated with the QHP Enrollee Survey has been reduced to reflect the removal of survey questions for the beta test, a decrease in the number of survey vendor respondents and a reduction in the number of sampling and reporting units.

$0
Yes Part B of Supporting Statement
No
Yes
No
No
Uncollected
Jamaa Hill 301 492-4190

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/11/2014


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