Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm

ICR 201704-3060-005

OMB: 3060-0874

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2017-04-03
ICR Details
3060-0874 201704-3060-005
Historical Active 201605-3060-014
FCC CGB
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm
Revision of a currently approved collection   No
Regular
Approved without change 05/25/2017
Retrieve Notice of Action (NOA) 04/03/2017
  Inventory as of this Action Requested Previously Approved
05/31/2020 36 Months From Approved 07/31/2019
335,979 0 335,909
84,006 0 83,988
0 0 0

The Commission is submitting this revised information collection to transfer certain information collection burdens associated with OMB Control Number 3060-1203 to this OMB Control Number. This change is being made to enable consumers to file complaints relating to the FCC’s disability accessibility requirements for video programming digital apparatus and navigation device user interfaces (e.g., TV and set-top box controls, menus, and program guides) through the Commission’s Consumer Complaint Portal. The Commission’s Consumer Complaint Portal is used for the electronic filing of informal complaints alleging violations of the Communications Act of 1934, as amended (the Act), and the Commission’s rules. All information collection burdens associated with submission of a complaint using the online Consumer Complaint Portal are contained herein.

US Code: 47 USC 208 Name of Law: Communications Act of 1934, as amended
  
None

Not associated with rulemaking

  82 FR 4877 01/17/2017
82 FR 16208 04/03/2017
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 335,979 335,909 0 0 70 0
Annual Time Burden (Hours) 84,006 83,988 0 0 18 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The transfer of information collection burdens contained in (OMB Control Number 3060-1203) results in a net decrease in the annual burden hours associated with these two information collections (OMB Control Numbers 3060-1203 and 3060-0874) because filing a complaint online under this information collection (OMB Control Number 3060-0874) is estimated to require 0.25 hour (15 minutes) per complaint, and filing a complaint offline (burdens reflected in OMB Control Number 3060-1203) is estimated to require 0.5 hour (30 minutes) per complaint. Also, as stated in question one of this information collection, revisions are being made to the online Consumer Complaint Portal to enable consumers to file complaints alleging violations of the FCC’s disability accessibility requirements for video programming digital apparatus and navigation device user interfaces (e.g., TV and set-top box controls, menus, and program guides). Therefore, there are adjustments to this information collection, which are as follows: (a) The total number of respondents has increased by +70 respondents, from 335,909 respondents to 335,979; (b) The total number of responses has increased by +70 responses, from 335,909 responses to 335,979 responses; and (c) The total annual burden hours has increased by +18 annual hours, from 83,988 annual hours to 84,006 annual burden hours. There are no program changes to this information collection.

$3,641,400
No
No
No
No
No
Uncollected
Kimberly Wild 202 418-1324

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/03/2017


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