Form G257-1 External Engagement Survey

OMB Control No.: 0651-0080
Expiration Date 8/31/2018

External User Engagement Survey
Guidelines
Assign a priority level to the following statements, 1 being High Priority and 5 being
Low Priority.

Statements

High

Low

I need to be able to upload files quickly.

1

2

3

4

5

I need to be able to create a petition easily.

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

I need to understand that my document upload or other
interaction with the system, has been successful.

1

2

3

4

5

I need to make online payments securely.

1

2

3

4

5

I need to be able to edit/remove/replace documents
(exhibits, petition, response, motion etc) during filing

1

2

3

4

5

1

2

3

4

5

If I encounter a warning message during filing I need to
know how to fix the issue and handle those message so
they go away
I need for the filed documents to be authorized or
“stamped” by PTO in some way - provide a notification or
a “return receipt” - or date/time stamp
I need to make sure that the system is safe and secure
and not open to the public unless explicitly required.

I need confirmation that documents have been received
and that I will be notified of further course of action.

May 20, 2016

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External User Engagement Survey
Statements
I need to receive notifications for important notices like
Accorded Filing Date, when opposing counsel has made
an appearance, filing of paper, request etc
I need to be able to review documents uploaded by
opposing counsel
I need to be able to receive notifications/communication
issued by PTO
I need to have the ability to provide a common email for
the legal team for any given AIA Review, in addition to
invidual email ids
I need to be able to import more than one document at a
time, from the docket (bulk upload/download).
I need to know when a final decision has been made on a
case that cases from my firm have been joined with.
I need to be able to find the status of my petition(s) easily.
I need to know specifications regarding scanned
documents.
I need to minimize data entry by making sure that data
once entered is reused in all relevant places on the application.
I don’t want to spend too much time on being trained on
how to use the system (provide confirmation and say
what next steps are).
May 20, 2016

High

Low

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

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External User Engagement Survey
Improvements
Are there other tasks that you would like to perform on the application? If yes, list the
top 3.
1.

2.

3.

If you have more than 3 items enter them below.

May 20, 2016

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External User Engagement Survey
Pain Points
What are your top 3 pain points using PRPS?
1.

2.

3.

What new features/functionality would you like to see on the system?

The United States Patent and Trademark Office (USPTO) is conducting this survey to poll users on their experience with the PTAB E2E system. This
survey is strictly voluntary, includes 23 questions and should take approximately 15 minutes to complete. This information collection contains
requirements subject to the Paperwork Reduction Act (PRA). Notwithstanding any other provisions of the law, no person is required to respond to, nor
shall any person be subject to penalty for failure to comply with, a collection of information subject to the requirements of the PRA, unless that collection
of information displays a currently valid OMB control number.

May 20, 2016