Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Respectful Workplaces Training Customer Feedback Survey	Form	New	Available
FEPA Training Conference Survey	Form	New	Available
EXCEL Customer Feedback Survey	Form	New	Available
Technical Assistance Program Seminar Customer Feedback Survey	Form	New	Available
Federal Course Evaluation Form	Form	New	Available
fast track supporting statement 11.14.17.docx	Supporting Statement A	Uploaded 2017-11-20	Available
30-day surveys fast track in FR 11.17.17.pdf	Supplementary Document	Uploaded 2017-11-20	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
230631	Respectful Workplaces Training Customer Feedback Survey	Form	New	Respectful Workplaces Training Customer Feedback Survey
230630	FEPA Training Conference Survey	Form	New	FEPA Training Conference Survey
230629	EXCEL Customer Feedback Survey	Form	New	EXCEL Customer Feedback Survey
230626	Technical Assistance Program Seminar Customer Feedback Survey	Form	New	Technical Assistance Program Seminar Customer Feedback Survey
229089	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery	Form	New	Federal Course Evaluation Form

ICR Details

OMB Control No: 3046-0048	ICR Reference No: 201711-3046-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: EEOC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/06/2018
Retrieve Notice of Action (NOA)	Date Received in OIRA: 11/20/2017
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2021	36 Months From Approved
Responses	11,020	0	0
Time Burden (Hours)	1,194	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: As part of its mission, EEOC is committed to providing a program of education to keep the public informed of the latest developments in equal employment opportunity law. These training and technical assistance seminars are vital to eliminating unlawful discrimination in the workplace, and to ensure that the program is effective, EEOC needs feedback from participants. This generic clearance covers various customer feedback surveys EEOC will use in connection with training and other interactions with stakeholders. The surveys are intended to help the agency gauge the efficacy of the training programs.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 54340	11/17/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

table that charts list of burden

IC Title	Form No.	Form Name
EXCEL Customer Feedback Survey	n/a	EXCEL Customer Feedback Survey
FEPA Training Conference Survey	n/a	FEPA Training Conference Survey
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery	n/a	Federal Course Evaluation Form
Respectful Workplaces Training Customer Feedback Survey	n/a	Respectful Workplaces Training Customer Feedback Survey
Technical Assistance Program Seminar Customer Feedback Survey	n/a	Technical Assistance Program Seminar Customer Feedback Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	11,020	0	0	11,020	0	0
Annual Time Burden (Hours)	1,194	0	0	1,194	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: EEOC is requesting clearance of various customer feedback surveys for the first time. These surveys will be used to assess the effectiveness of various EEOC training programs.

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Annual Cost to Federal Government: $15,620

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/20/2017

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