FY2020 Focus Groups

U.S. Mint YQFYXX Research

Discussion Guide

Study XX-XXX, Date

United States Mint Focus Groups Research
Discussion Guide

1. INTRODUCTION

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB number.  The valid OMB control number for this information collection is 1525-0012. 

• Ground Rules: Audio-taping, anonymity, candor, cell phones, pagers, etc.

• Background & Objectives: The purpose of today’s discussion is to talk about some core product enhancements and possible new products the U.S. Mint is considering.

• Introductions: First name

• Customers: Types of coins that are especially liked, length of time collecting and/or buying U.S. coins. Probe if for self or as a gift

• Non-Customers: Items collected and length of time collecting. Ever purchased U.S. coins?

Demonstrate core products for Non-Customers

2. CURRENT COIN COLLECTING/BUYING PRACTICES

(Non-Customers) What particular types of coins have special interest or appeal to you and what makes these coins so attractive to you? Probe…

− Beauty or artistry?

− The history associated with them?

− Other factors, if any, that play a role in your attitudes and behaviors?

• (Non-Customers) What coin purchases, if any, have you made? For example, have you bought any U.S. coins from dealers, Internet auctions, (etc.)?

− If some: Why have you not purchased any coins from the U.S. Mint?

To what extent is lack of awareness a factor?

What about limited knowledge/dissatisfaction with current products?

How about the perceived value/prices of the products?

What do these other sources provide that the U.S. Mint does not?

If none: Why have you never purchased any coins from any sources?

To what extent is lack of awareness a factor?

What about limited knowledge/dissatisfaction with current products?

How about the perceived value/prices of the products?

• (Non-Customers) Have you ever considered purchasing coins to give as gifts? Probe…

− If so: For whom? What occasions?

− If not: Why not?

− What circumstances would prompt you to make such a purchase?

− What types of items, if any, would propel you to make a purchase?

• (Customers) What types of coins and coin-related products have you bought from the U.S. Mint? Probe if for self or as a gift

• (Customers) Thinking specifically about the coins that you buy from the U.S. Mint, what specific products and how much of each do you typically purchase directly from the U.S. Mint in a year? Probe…

− Annual coin sets (e.g., quarters, uncirculated, proofs, silver proofs, etc.)

− America the Beautiful products

− Commemorative coins

− Bags/rolls

− American Eagle coins

− Gold Buffalo

− Presidential $1 coins

− Medals

− Other items (e.g., specialty products)

• (Customers) What types of coins do you expect to purchase from the U.S. Mint in the next year? Probe…

− Annual coin sets (e.g., quarters, uncirculated, proofs, silver proofs, etc.)

− America the Beautiful products

− Commemorative coins

− Bags/rolls

− American Eagle coins

− Gold Buffalo

− Presidential $1 coins

− Medals

− Other items (e.g., specialty products)

3. ASSESSMENT OF CURRENT PRODUCTS/PACKAGING

•(Customers/Non-customers) Overall, what are your impressions of the coin products that the U.S. Mint produces? Probe…

− Things you like? Dislike?

− How do you feel about them for self? For gifts?

• (Customers/Non-customers) How do you feel about the packaging of the products in general? (Note: some customers will say no packaging at all so need to acknowledge and move on.)

− How do you feel about the packaging for items you do/might purchase for self? For gifts?

• (Customers/Non-customers) Ask each participant which item they rated highest, and which lowest, and why?

− Probe…what specifically do you like/dislike?

• (Customers/Non-customers) As a group, ask why certain items were collectively rated low.

− Probe…what specifically do you dislike?

• (Customers/Non-customers) How does the current packaging (especially ones that are disliked) affect their likelihood to purchase…

− For self?

− For gift?

− Why?

4. Numismatics, Circulating Coins, Special products, Youth products, and International Collaboration

Explain to participants about the coins/products/program.

• How familiar are you with X?

• What is important to you about X?

• Would you be interested in this/these coins/products/program?

• How appealing would this/these coins/products/program be?

• How likely would you be to purchase this/these coins/products?

Hand out product/program appeal rating sheet

• If the U.S. Mint were to produce such a product/set of products/program, what would you like it to focus on?

• What images or other components would you like to see?

  • Probe: images, special components, types of designs, etc.

  • Probe if Program: What would the ideal length for such a program be?

5. ADDITIONAL TOPICS AS REQUIRED BY U.S. MINT

6. WRAP UP

• Thank participants. Ask for any other comments.

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