National Implementation of Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) (CMS-10102)
Extension without change of a currently approved collection
No
Regular
Approved without change
01/02/2024
11/24/2023
Noting the inconsistencies in the number of and which languages into which the different Consumer
Assessment of Healthcare Providers and Systems (CAHPS) surveys are translated. To ensure
CMS is assessing patientsâ and their familiesâ experiences in a culturally competent and
linguistically appropriate manner, prior to the re-submission of this IC, the agency will assess the translation needs across the population and consistently translate all CAHPS surveys as appropriate. We request that CMS considers additional languages for translation for the mail version including both Traditional and Simplified Chinese (rather than one Chinese), Korean, and French as well as additional languages for the telephone and IVR modes. This request is supported by the principles and priorities set forth in the memorandum titled âImproving Access to Public Benefits Programs Through the Paperwork Reduction Actâ (April 13, 2022), the Executive Order 13985 on âAdvancing Racial Equity and Support for Underserved Communities Through the Federal Governmentâ (January 20, 2021), Executive Order 13166, "Improving Access to Services for Persons with Limited English Proficiency" (August, 11, 2000) and the culturally and linguistically appropriate services (CLAS) standards.
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
01/31/2025
36 Months From Approved
09/30/2024
2,304,450
0
2,843,617
282,366
0
347,647
0
0
0
The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. While many hospitals collect information on patient satisfaction, there is no national standard for collecting or publicly reporting this information that would enable valid comparisons to be made across all hospitals.
The amount of time needed to complete the HCAHPS Survey has not changed, but the number of respondents has decreased and the number of hospitals has decreased to about 4,450 since the previous PRA approval in 2021, resulting in a lower annual hour burden.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
HCAHPS Survey (Patients)