Information Collection

National Implementation

IC 216390 under ICR 202402-0938-009 · OMB 0938-1240.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0938-1240 can be found here:

2026-02-19 - Revision of a currently approved collection

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Form CMS-10500 National Implementation	Form
CMS-10500 OAS CAHPS (Mail Survey) OAS CAHPS Attachment A-Mail Questionnaire.pdf	Form
CMS-10500 OAS CAHPS (Mail Survey) OAS CAHPS Attachment A-Mail Questionnaire.pdf	Form
CMS-10500 OAS CAHPS (Telephone Script) OAS CAHPS Attachment B-CATI Questionnaire.pdf	Form and Instruction
CMS-10500 OAS CAHPS (Telephone Script) OAS CAHPS Attachment B-CATI Questionnaire.pdf	Form and Instruction
CMS-10500 OAS CAHPS (Web Survey Screenshots) OAS CAHPS Attachment C-Web Questionnaire.pdf	Form and Instruction
CMS-10500 OAS CAHPS (Web Survey Screenshots) OAS CAHPS Attachment C-Web Questionnaire.pdf	Form and Instruction
CMS-10500 OAS CAHPS - Spanish Attachment E1 - OAS CAHPS - Spanish Survey.pdf	Form and Instruction
CMS-10500 OAS CAHPS - Spanish Attachment E1 - OAS CAHPS - Spanish Survey.pdf	Form and Instruction
CMS-10500 OAS CAHPS - ChineseSimplified Attachment E2 - OAS CAHPS - ChineseSimplified.pdf	Form and Instruction
CMS-10500 OAS CAHPS - ChineseSimplified Attachment E2 - OAS CAHPS - ChineseSimplified.pdf	Form and Instruction
CMS-10500 OAS CAHPS - ChineseTraditional Attachment E3 - OAS CAHPS - ChineseTraditional.pdf	Form and Instruction
CMS-10500 OAS CAHPS - ChineseTraditional Attachment E3 - OAS CAHPS - ChineseTraditional.pdf	Form and Instruction
CMS-10500 OAS CAHPS - Korean Attachment E4 - OAS CAHPS - Korean.pdf	Form and Instruction
CMS-10500 OAS CAHPS - Korean Attachment E4 - OAS CAHPS - Korean.pdf	Form and Instruction
CMS-10500 OAS CAHPS - Russian Attachment E5 - OAS CAHPS - Russian.pdf	Form and Instruction
CMS-10500 OAS CAHPS - Russian Attachment E5 - OAS CAHPS - Russian.pdf	Form and Instruction
OAS CAHPS Attachment D1-Mail Cover Letters.pdf Cover Letters	IC Document
OAS CAHPS Attachment D1-Mail Cover Letters.pdf Cover Letters	IC Document
OAS CAHPS Attachment D2-Initial Web Survey Invitation Letter.pdf Letter Invitation for Web Survey	IC Document
OAS CAHPS Attachment D2-Initial Web Survey Invitation Letter.pdf Letter Invitation for Web Survey	IC Document
OAS CAHPS Attachment D3-Initial Web Survey Invitation Email.pdf Initial Web Survey Invitation Email	IC Document
OAS CAHPS Attachment D3-Initial Web Survey Invitation Email.pdf Initial Web Survey Invitation Email	IC Document
OAS CAHPS Attachment D4-Followup Web Survey Invitation Letter.pdf Follow up Web Survey Invitation Letter	IC Document
OAS CAHPS Attachment D4-Followup Web Survey Invitation Letter.pdf Follow up Web Survey Invitation Letter	IC Document
OAS CAHPS Attachment D5-Followup Web Survey Invitation Email.pdf Follow up Web Survey Invitation Email	IC Document
OAS CAHPS Attachment D5-Followup Web Survey Invitation Email.pdf Follow up Web Survey Invitation Email	IC Document
OAS CAHPS Attachment D6-Web with Mail Followup_Questionnaire Cover Letter.pdf Web with Mail Followup_Questionnaire Cover Letter	IC Document
OAS CAHPS Attachment D6-Web with Mail Followup_Questionnaire Cover Letter.pdf Web with Mail Followup_Questionnaire Cover Letter	IC Document
OAS CAHPS Attachment D7-Prenote Letter for Telephone Only.pdf Prenote Letter for Telephone Only	IC Document
OAS CAHPS Attachment D7-Prenote Letter for Telephone Only.pdf Prenote Letter for Telephone Only	IC Document

Information Collection (IC) Details

View Information Collection (IC)

IC Title:

National Implementation

Agency IC Tracking Number:

Is this a Common Form? No

IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form	CMS-10500	OAS CAHPS (Mail Survey)	OAS CAHPS Attachment A-Mail Questionnaire.pdf	No		Fillable Fileable
Form and Instruction	CMS-10500	OAS CAHPS (Telephone Script)	OAS CAHPS Attachment B-CATI Questionnaire.pdf	Yes	Yes	Fillable Fileable
Form and Instruction	CMS-10500	OAS CAHPS (Web Survey Screenshots)	OAS CAHPS Attachment C-Web Questionnaire.pdf	Yes	Yes	Fillable Fileable
Form and Instruction	CMS-10500	OAS CAHPS - Spanish	Attachment E1 - OAS CAHPS - Spanish Survey.pdf	No		Fillable Fileable
Form and Instruction	CMS-10500	OAS CAHPS - ChineseSimplified	Attachment E2 - OAS CAHPS - ChineseSimplified.pdf	No		Fillable Fileable
Form and Instruction	CMS-10500	OAS CAHPS - ChineseTraditional	Attachment E3 - OAS CAHPS - ChineseTraditional.pdf	No		Fillable Fileable
Form and Instruction	CMS-10500	OAS CAHPS - Korean	Attachment E4 - OAS CAHPS - Korean.pdf	No		Fillable Fileable
Form and Instruction	CMS-10500	OAS CAHPS - Russian	Attachment E5 - OAS CAHPS - Russian.pdf	No		Fillable Fileable

Federal Enterprise Architecture Business Reference Module

Line of Business: Health

Subfunction: Health Care Services

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 2,524,400

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

table that charts list of burden
	Approved	Change Due to Adjustment in Agency Estimate	Previously Approved
Annual Number of Responses for this IC	2,524,400	1,534,400	990,000
Annual IC Time Burden (Hours)	328,172	199,472	128,700
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Cover Letters	OAS CAHPS Attachment D1-Mail Cover Letters.pdf	02/23/2024
Letter Invitation for Web Survey	OAS CAHPS Attachment D2-Initial Web Survey Invitation Letter.pdf	02/23/2024
Initial Web Survey Invitation Email	OAS CAHPS Attachment D3-Initial Web Survey Invitation Email.pdf	02/23/2024
Follow up Web Survey Invitation Letter	OAS CAHPS Attachment D4-Followup Web Survey Invitation Letter.pdf	02/23/2024
Follow up Web Survey Invitation Email	OAS CAHPS Attachment D5-Followup Web Survey Invitation Email.pdf	02/23/2024
Web with Mail Followup_Questionnaire Cover Letter	OAS CAHPS Attachment D6-Web with Mail Followup_Questionnaire Cover Letter.pdf	02/23/2024
Prenote Letter for Telephone Only	OAS CAHPS Attachment D7-Prenote Letter for Telephone Only.pdf	02/23/2024

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.