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Recommended EBC CSAT Questions
ICR 201705-0651-002 · OMB 0651-0080 · Object 74017201.
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| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
|---|---|
| File Title | Recommended EBC CSAT Questions |
| Author | Holloman, Tammy (Evolver) |
| Last Modified By | Writer |
| File Modified | 2016-08-10 |
| File Created | 2026-08-21 |
| Conversion State | complete |
Extracted Text
Recommended EBC-Specific Survey Questions 1 Overall, how would you rate the quality of your customer service experience with the Electronic Business Center? (On a scale of 1-5, with 1 being the worst and 5 being best) 2 When thinking about the service representative who just assisted you, did you feel as though the agent listened to your needs and treated you as an individual and not a number? (On a scale of 1 being highly dissatisfied to 5 being highly satisfied) 3 How would you rate the agent's overall knowledge while assisting you? (On a scale of 1-5, with 1 being the worst and 5 being best) 4 Please rate how well the agent was able to help you utilize the technology available to you during your most recent experience with the Electronic Business Center. (On a scale of 1-5, with 1 being the worst and 5 being best) 5 When thinking about your interaction with the Electronic Business Center, how much effort did you personally have to put forth to get your need resolved? (1-Far less than I expected, 2-Slightly less than I expected, 3-About what I expected, 4-Slightly more than I expected, 5-Far more than I expected) 6 Based on your interaction with the Electronic Business Center, what can we do to improve your service in the future? (Please record your message.)