MyUSPTO Customer Satisfaction Survey

Clearance for the Collection of Qualitative Feedback

G285 MyUSPTO Survey

MyUSPTO Customer Satisfaction Survey

OMB: 0651-0080

Document [docx]
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OMB Control No.: 0651-0080

Expiration Date: 8/31/2018



Survey questions



  1. How likely are you to recommend MyUSPTO to a colleague?




0

1

2

3

4

5

6

7

8

9

10


Not at all likely




Neutral





Extremely likely



  1. What is the most important reason for your score? (open ended question)



  1. What is one thing we can do to improve your experience? (open ended question)





The United States Patent and Trademark Office (USPTO) is conducting this survey to gather feedback on the MyUSPTO system. This survey is strictly voluntary, includes 3 questions and should take approximately 5 minutes to complete. This information collection contains requirements subject to the Paperwork Reduction Act (PRA). Notwithstanding any other provisions of the law, no person is required to respond to, nor shall any person be subject to penalty for failure to comply with, a collection of information subject to the requirements of the PRA, unless that collection of information displays a currently valid OMB control number.



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