Voluntary Customer Surveys

Forms and Documents

Document Name	Status
Customer Survey English paper version 2_18_2011.doc Supplementary Document	2011-02-23
Customer survey flexicapture circle version 5_4_2010 (OMB edits).doc Supplementary Document	2011-01-21
CustomerSurveyScript.pdf Supplementary Document	2010-09-01
CustomerSurveyE.O.12862.pdf Supplementary Document	2010-08-31
CustomerSurveyKorean.doc Supplementary Document	2010-08-31
Customer Survey Japanese.doc Supplementary Document	2010-08-31
CustomerSurveyHindi.doc Supplementary Document	2010-08-31
Customer Survey French.doc Supplementary Document	2010-08-31
CustomerSurveySpanish.doc Supplementary Document	2010-08-31
CustomerSurveyChinese.doc Supplementary Document	2010-08-31
CustomerSurveyPortugese.doc Supplementary Document	2010-08-31
Customer Survey FR 30.pdf Supplementary Document	2010-08-06
Customer Survey FR 60.pdf Supplementary Document	2010-08-06
Customer Survey Statement Part B 8-5-10.doc Supporting Statement B	2010-08-06
Customer Survey Statement 2-15-2011.doc Supporting Statement A	2011-02-15

IC Document Collections

IC ID	Document Title	Status
194136	Voluntary Customer Surveys Other-Survey	New

ICR Details

OMB Control No: 1651-0135	ICR Reference No: 201008-1651-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DHS/USCBP	Agency Tracking No:
Title: Voluntary Customer Surveys
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 03/01/2011
	Date Received in OIRA: 09/01/2010
Terms of Clearance: CBP is given 18 months approval for this collection. Following the initial implementation of the survey methodology outlined here, CBP will report to OMB on the results of the information collection (in terms of response rates and field data collection procedures) and provide plans for conducting a mode test as part of the second implementation.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2012	36 Months From Approved
Responses	21,000	0	0
Time Burden (Hours)	1,743	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: Customs and Border Protection (CBP) plans to conduct a customer survey of international travelers seeking entry to the United States at the twenty highest volume airports in order to determine perceptions of the arrival process at our ports of entry.

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Authorizing Statute(s): US Code: 5 USC 305(b) Name of Law: Government Organizations and Employees
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 27563	05/17/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 47608	08/06/2010
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Voluntary Customer Surveys

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	21,000	0	0	21,000	0	0
Annual Time Burden (Hours)	1,743	0	0	1,743	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Customs and Border Protection (CBP) plans to conduct a customer survey of international travelers seeking entry to the United States at the twenty highest volume airports in order to determine perceptions of the arrival process at our ports of entry. The Rice-Chertoff Initiative (RCI) of 2006 directed CBP, in partnership with the travel and tourism industries, to improve the arrival processes and use the best technology available in order to ensure the security of the U.S. while providing a welcoming environment for international travelers.

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Annual Cost to Federal Government: $860,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/01/2010

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